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It’s very convenient for walking around downtown and Nob Hill. Both the bathroom and the private room were tidy and clean. Staff was really supportive. The only thing I was disappointed with was the amenities—there was only shampoo available in the shower, with no body soap or conditioner.

We fly in from Hawaii, our flight delayed 3 hours, so we arrived at the hotel at 4am, the girl at the counter was walking towards outside and saw us entering the hotel with luggages without saying a word, we thought she was stepped out just a bit, and waited in the lobby, but she disappeared! There was another man in the lobby he tried to help us find her however no luck. We were so very tired and waited in the lobby for half an hour, she finally came in and gave us the key of the room, it only took like 2 minutes. If it were that simple, why not just handed the key to us upon our arrival, we tried to make phone calls, but the phone rang right in front of us in the counter with nobody inside, it's very very very frustrated.

Soaking pool is worth the stay. It’s an old place so have a little patience with the elevator and if you need a toilet close by, be sure to communicate that request with front desk at check-in and they might make an accommodation for you.

Staffs at the reception are so nice and friendly. I want to use the laundry, she took me to the laundry room and taught me how to use step by step without being rush. Room is clean. Good location close to bus stop. Walking distance to union station

The staff 々 is very kind. The room was also very clean! I didn't have a hair dryer in the room, and when I told the staff, they gave it out. There was also a morning snack and I was able to spend very comfortable.

Room was very clean and cozy, great bathtub. Pool was pretty nice. Good breakfast options. Staff was helpful and friendly. One of the best hotel options in the area for the price. Definitely would stay here again!

The facilities are old, the bed feels a bit damp, the breakfast is hard to describe, there is basically nothing to eat, just coffee, cola, boiled water, waffles have to be made by yourself, and there are apples.

It was great being so close to the airport, but since I arrived late at night, the sign wasn't clearly visible, making it a bit hard to find

The staff does a lot of work to ensure all travelers are accommodated. It can be a tricky location but I’ve seen a lot of improvement with well executed rules that will hopefully keep it safe for everyone. Had a room swap done to help me due to forgetting to ask for a bottom floor. They made it right and I appreciated them