I needed a room for one night because I was attending a show in Downtown Mobile. After reading reviews and looking at the location (which was very close to the venue), I went with the Candlewood. It was very nice, especially for the cost. There was a mini kitchen in the room with a full sized refrigerator, two stove burner, a microwave, and a sink. The bathroom was ver nice and had a walk in shower with sliding glass doors. My room had a great view of downtown. Oh and the mattresses ..... oh my gosh! I was tempted to take the covers off to see the brand! They were so cozy and comfortable. Also, the staff was so great! Matthew is who I spoke to at the front desk and he was absolutely phenomenal! I will definitely be booking a room here again when I travel to Mobile.
This is the ABSOLUTE WORST possible hotel that I could have booked. I was told before check-in that my room had no television nor microwave. The night desk clerk told me that I could contact my booking company and would be given a refund despite the website said no refunds. Since I was going to be there for 3 days, I decided that 3 days without a television nor a microwave would be impossible, so I never checked in. It has taken over a week of being given the runaround to find out that the night desk clerk straight up lied. I did NOT get a refund --not even a partial refund. You can bet that NONE OF THE ROOMS HAVE ANYTHING ON THE AMENITIES LIST, CAUSE I SAW EVERYTHING IN THE OFFICE BEHIND THE DESK!!!! IF YOU BOOK HERE, YOU'RE AN *****!!! I'M WARNING YOU AHEAD OF TIME!!!!! I wish someone would have posted a review warning travelers about their experience, I NEVER would have taken the time that it took us to locate it, especially since they didn't even have a sign up, only a banner that you not only couldn't see, but couldn't have read if you COULD HAVE seen it, because it was all wadded up!!!!! TRAVELERS BEWARE:::: THIS HOTEL IS DEFINITELY NOT WHERE YOU WANT TO BE!!!!! STAY AS FAR AWAY AS YOU CAN POSSIBLY GET FROM THIS ”CHAIN”!!!!!!!!!!