Spa Hotels in Bintan

Had a very good stay in Banyan Tree, we like the spacious villa either our own jacuzzi. Room was clean and appreciate the staff to prepare our room for night setup, with the mosquito nets and cools. Food was good and had good selection too. Spa massage was also good. You can ask the buggy to drive you anywhere within the resort and their sister hotels. Staffs are all friendly and always greet with a smile. Just take note a lots of insects so bring your insect repellent. And don’t have complimentary shuttle from ferry terminal, its chargeable. The TV is old model so cant cast your phone to watch Netflix. The telephone line will cutoff during rainy days, however, whatsapp service and will still be contactable with the reception. Overall a good stay if you want a private and relaxing holiday.

A Nice ambience relaxed resort. Room looks exactly like the posted photos. Got a small kitchen. Quiet on weekdays. Shower water pressure is strong and service crews are warmth and friendly. Arrival pickup and drop off saves a lot of hassle. Far from city. If you have a few days in Bintan, you can book a private one day tour which will bring you to various sightseeing spots. Guests from Cassia can use swimming pool and spa facilities at Angsana resort. Breakfast at Angsana Resort - Lotus, quite a good spread. Lunch at Vista within it's own premise - fried kway teow is delicious and dinner at Xana, western grill meat and seafood near beach - Pizza and Lamb chop is great (if served on hotplate will be perfect cause food went cold pretty fast 😅). Cassia has also some activities set each day, guests can sign up with friendly front desk. Next to the swimming pool, there is a game corner, for playing chess and snooker. Also a turtle pool not far away, children will be delighted to see turtles swimming. Great place to stay for a few days.

The entire stay was amazing. It was visible that employees were struggling to communicate to us in English but you can also see that they are determined to relay the necessary information with manners and patience which I really appreciated. Some things to really appreciate is that they had prepare birthday decorations upon request which where are really cute and the restaurant aswell which was the best. I would like to thank Dini, Leni , Icha, Tila and Indra as they really went over the top for the celebration at The El lagoi beach club please do reward them with a recognition if you could as the service was top notch. Some things to note however the aircon in our room was really hot it was at a temperature of 26 degrees and we called the reception about it and someone had come to repair it note that this was at 12am midnight. I appreciate the prompt action but however after trying to fix it the whole night the temperature remained the same. I would prefer the course of action to be changed for this situations like giving an upgrade of the room or changing to the exact type of room. For the cleanliness it was all okay except that the cabana was fully soaked for the 2nd and 3rd day as it was raining. We chose this room specifically for the cabana and we weren’t able to utilise it. Most importantly is that there was a cockroach in the bathroom.

Overall, we had an enjoyable stay at Holiday Inn Resort Bintan. Cleanliness was generally good, although the floor was still a little dusty. One small inconvenience was the lack of hooks in the toilet to hang towels, and the pillows were too soft for our liking—made sleeping a bit uncomfortable. For a 5-star resort, the complimentary toiletries were minimal (only toothbrush and toothpaste provided), and there was no iron or bathrobe in the room, although an iron and board can be requested. The resort is not located near food outlets, so transport is needed if you want to explore outside. That said, the in-room dining exceeded our expectations—the steak is a must-try, absolutely superb! The resort also offers many facilities, which kept us occupied throughout our stay. Big shout-out to the resort crew—they were incredibly helpful and responsive, even assisting with printing our boarding pass and explaining the complimentary land transfer. One area that could be improved is the ferry bus arrangement. It got quite crowded during boarding and we didn’t realize a second bus was coming, so our group got split up unnecessarily. It would be helpful if a staff member could assist in organizing guests. Despite the few areas for improvement, we definitely plan to return. The hospitality and facilities made it a memorable stay!

Service started right after pass immigration at the ferry terminal. They provide free shuttle to the hotel from terminal and we were surprised they already have our name on their list even though we did not inform them we are coming via ferry. Good service from all hotel staff and I love that we can get their help and services via whatapps instead of calling the reception or walking to the lobby. As there are nothing much to do in the hotel, a short staycation would be enough. Breakfast buffet was ok, would be better if have more choices. We had dinner at Stix Satay Bar and it was good.

Recently returned from an unforgettable stay here, and we couldn’t be happier with the experience. From start to finish, everything was smooth, relaxing, and full of wonderful surprises. The destination itself was breathtaking—beautiful scenery, pristine beaches, and lush greenery everywhere. The weather was perfect, with clear blue skies and warm sunshine almost every day. It felt like a postcard come to life. The accommodation exceeded my expectations. Clean, comfortable, and stylish, with friendly staff who went above and beyond to make us feel welcome. We filled our days with a mix of adventure and rest. Highlights included a trip to the dunes, exploring local markets, and indulging in delicious local cuisine—fresh seafood, tropical fruits, and flavorful dishes that we’ll be craving for weeks to come. What made the trip truly special, though, was the sense of peace and rejuvenation. It was the perfect escape from daily life, and returnin home feeling refreshed, recharged, and incredibly grateful. Would we go back? In a heartbeat.

Stayed at The Residence over 3 day.l Staff attitude was good all round - everyone took ownership of their respective roles from the concierge through to Front Desk. Despite the distance from the ferry terminal if you come by BBT, The Residence is self-sufficient w activities for adults and kids. It's tranquil and a blissful sanctuary for a restful break. You could also arrange excursions through the hotel. Rainy season is from Oct to April. Check out activities thru WhatsApp comms. Take the provided bicycle or just walk through the farm and ask the staff there about feeding chickens, rabbits and Tilapia. Or understand the role of the farm in relation to the restaurants. Nothing is perfect but you'll definitely be won over by the earnestness of the staff.

Not much activities for kids below 7 years old. The beach is very huge. Kids had lot of fun. And the room come with big jacuzzi, kids love it very much. The food just so so, we ordered bbq for last night. But we ate inside the room coz scared of mosquitoes

Totally a brand new experience as you are staying in the actual ship's cabin.. the hotel crew arranged a tour within the ships to various compartments , we had a chance to visit the engine room the upper deck and many others rooms that are usually restricted for passengers in a sailing ship. The history of the ship was very well explained by the Hotel Crew.. The foods served are delicious too. Overall it's a nice hide-out from a hustle and bustle city life

The hotel and its facilities are very nice. Here and there a few spots of improvements needed but otherwise a very attractive hotel with lovely features. A very pleasant stay starts with a dedicated lounge at the ferry terminal which is available upon arrival and departure (taking care of your visa and other requirements). Travel to the actual hotel is within short 20 minutes by hotel shuttle bus. You can chose between colonial style suites at the main building or near by or Thai/ Bali style villas on the large ground and a short walk away from the main building. The Thai villas are very nice, filled with all the necessary amenities and some top of the range products. Plenty of storage space, outdoor veranda seating and well kept exterior make it really nice. At the main section, the pool is with its 50 meter in length a true highlight, together with the very easy and close proximity to the pristine and huge beach section. Although facing north, the beach is actually in a bay and can be explored for hours. Also well worth mentioning is the spa which provides truly amazing treatments administered by very experienced therapists who will truly pamper you from start to finish. Regrettably, there are also a number of shortcomings. Although the hotel provides insect repellant for your daily use, even the best of preventions and best of cleaning/ spraying efforts of the staff will not stop billions of sand flees attacking you on the beach, especially after rain or during the evening hours when you become their dinner. However, the biggest drawback is the food and beverage section. For a hotel operating in such a high price category, the restaurant is a true letdown perhaps even the sole reason for not coming back again. Yes staff everywhere is very friendly, attentive and making it their business to know you by your first name from the start, but the entire food and beverage section requires a lot of improvements to even get close to a star rated service. Yes the drinks are well made (guess can be expected at prices of US$20 plus) but the restaurant service truly lacks what it takes. The food, expensive as it is, lacks any sort of imagination, is void of any special touches, and surely does not represent Indonesian cuisine in any shape or form. As said, staff are very friendly and trying their best however, if they are not taught the basics or led by indifferent managers, then things need to change. Management comes from the top. In summary, if you are looking for a nice place to relax in a colonial style building, not too crowded with a lovely pool, then please try the Sanchaya. However, if you looking for cuisine which is anything but poor, not even ordinary, then you better look elsewhere.