Featured facilities: Sauna, Massage room, Public baths
Very Good
256 reviews
8.7/10
1 night
From €52
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Read genuine traveler ratings & reviews to find your perfect stay.
9.8/10
Outstanding
GGuest UserWe recently returned from a five-night holiday in Bintan and stayed at your hotel for the last three nights (nights 3, 4, and 5). While we were happy to secure a room for those dates, we encountered two issues during our stay that we feel should be brought to your attention— in the hope that they can be improved for future guests.
1. Room Consistency & Communication
Due to high demand, the same room type we booked for nights 3 and 4 was no longer available for night 5. As a result, we had to book a different room type for the final night, all paid in advance. When we checked in, we explained to the front desk staff that we would prefer to stay in the same room for all three nights, and we were willing to pay any price difference if necessary. The staff member said they would check and get back to us—but we never heard anything further. Admittedly, we also forgot to follow up. However, we assumed that no news meant we could remain in the same room. The next day at noon, we received a sudden call requesting us to check out immediately, which completely disrupted our day’s plans and led to a rushed and stressful move. We even left some personal items behind in the process. In the future, we would greatly appreciate clearer follow-up from hotel staff—whether or not a room change is possible, please confirm with guests either way rather than leaving the matter unresolved.
2. Villa Room Maintenance
On the last night, we moved to a villa. Unfortunately, during our shower we discovered that the drainage system was severely clogged. Water from the shower area didn’t drain properly, and water even backed up from under the sink and around the toilet. This was not only inconvenient, but honestly quite unpleasant. While your staff did eventually help us resolve the issue, it significantly affected our overall experience and left a negative final impression.
We chose your hotel with high expectations and understand that busy periods can lead to service challenges. But with a bit more proactive communication and better room maintenance, we believe the guest experience can be much improved.
Thank you for taking the time to read our feedback.
Hotel near Lagoi, Bintan 83.3% of visitors choose this area
Price per night from:€453
9.7/10
Amazing
GGuest UserGreat ocean view and clean rooms! Very helpful and generous staff who even thoughtfully offered 2 extra towels when they saw us taking a swim in the pool(: also has free kayaking at high tide and cockle picking activity at low tide -even though we were not very successful, had fun looking at the little fishes and crabs in the small rock pools and sparkling clear water. Breakfast was generous to say the least and the rest of the menu had local offerings with an authentic spicy kick to it. Overall a great value stay with a welcoming ambience, an inviting getaway.
AArielle LiuI love the resort, the staffs, the breakfast and everything. We actually booked with other family friends for SG National Day getaway, but our kids were sick so we had to cancel our trip. We are glad that we booked again and our entire stay was marvellous, definitely recommend staying there. The tent rooms are spacious and the outdoor shower room was a whole new experience for us(It was really fun for my kids). The resort pool was super photogenic, we took quite some pictures there. I have to say a big thank you to the breakfast team, Ms Nazwan, Ms Naiya, Nelu and Ms Devi!!! They were amazing at entertaining kids especially Ms Devi and team surprised my toddler with a birthday cake(that’s why we had this impromptu trip to Bintan). Another thank you for Mr Ham who’s in charge of the kids entertainment. My elder girl had the chance to play (sry I forgot the instrument name) the music instrument, and Mr Ham was patiently guiding my girl how to play, she nailed it on the spot. (Proud mama🤭) after talking to Mr Ham, I’m very impressed with his thoughts to extend the kids entertainment activities in the resort, so that parents can get off ours hands for some personal relaxed time. Kudos to the staffs in Natra Bintan resort. Looking forward to our next stay here.
Hotel near Lagoi, Bintan 83.3% of visitors choose this area
Price per night from:€101
9.0/10
Great
GGuest UserWe have found this beautiful place on our 2 days dad/son bicycle tour through Western Bintan. We loved the ample, farm type camp that is in between the hills and savannahs with the reddish coloured earth and evergreen palm trees of Bintan. The reception area is already oozing openness and friendliness, and you check in a very pleasant and welcoming world. The owner has established this is as a sustainable youth training and learning center, at the same time offering splendid and well-integrated guest activities for families, kids, and groups. We stayed in one of the clamping houses adjacent to one of the small and relaxing lakes, and my 5y son loved every inch of it. The A/C motor works in the background, the bathroom is bigger than in any of the Lagoi resorts we have been so far. The food is very deliciously mildly spicy, the coffee machine is Italian, the breakfast offers a choice of two menues which makes it easy not to choose wrong. The best part is the always friendly and supporting staff. Yanu was very supportive when engineering a kite and helped us making it fly (even outside his shift). The creative center is definitely worth a visit. As natural bicyclists, we loved the empty and small paved roads around the Camp, so we even had a wonderful time biking down to the Blue Lagoon (1hour). From the Ferry Station TM it is a 2h bicycle trip with a few stops in the road (try to avoid the heat). The Bintan Ferry takes bikes for transport, so do 6-seater cabbies in Singapore. I can strongly recommend this place for any escape plans from the big city and for all nature fans.
MMayer ChanCheck in was quick and easy. Rooms were already blasting cold temperature at 16C with a card inserted into the system. Much appreciated due to the super hot weather.
Pool was small. More for soaking chilling than swimming.
Gym was small. Enclosed with glass with the top open-air so it can be very hot and humid. Treadmill was pitiful. It is more of a home-based type treadmill than one that is usually found in hotels.
My group of 14 adults decided to have dinner at the cafe/ restaurant. The menu is limited but sufficient for us to try the local food. Unfortunately, the food was very slow and came in bits and pieces ie 1 dish came out after 10-15min of waiting. Imagine 14 adults ordering multiple dishes + drinks? We must have ordered 30+ dishes, not including drinks. It was only at the last 20min of our dinner that many dishes came out of the kitchen at the same time. The staff was definitely not prepared to handle such orders in the evenings. Some of the dishes like satay was cold. Some dishes were also missed out. Truly disappointing.
The wait staff were nice and patient.
Breakfast was much better. Many dishes and choices.
This hotel seems to be a popular choice with Chinese nationals. The whole hotel was swarmed with them during breakfast.
GGuest UserIt was a great stay for us. Sea view chalet is nice and comfortable for me and my husband. Unobstructed view for the sea is my favourite. Room service was good and staffs were friendly and always greet us with smiling face. We stayed for 3 nights and we ate our meals at the resort’s restaurants. Breakfast was included in our booking and food served at the breakfast was good but nothing special to mention. We had our lunch and dinner at the Spice and the Kelong seafood restaurant. I will say the food varieties is limited and pricey. I will say it is more expensive than Singapore (one of the most expensive city in asia). For two person we spent about 70$-170$ per meal… appitizer, one main dish and one cheapest drink. When we had seafood dish, it cost more, of course, about $170. Overalls, it was a good experience. Nice stay except the pricey food. Taste of the food are just fine. We stayed 3 nights, so it made us more difficult to choose what to eat when you have not much to choose and it is not exciting and you are at the resort… so you can’t go out and buy more affordable food outside. If the resort can have more Chinese cuisine will be good. So, if you are staying for relaxation then it is good. If you are foodie,,, this place is not for you.
Hotel near Lagoi, Bintan 83.3% of visitors choose this area
Price per night from:€110
8.7/10
Very Good
GGuest UserI was glad to have chosen Nite & Day Laguna Hotel. Firstly, due to its location from the ferry terminal and mere walking distance, being arrived late afternoon. Secondly, its located nicely near the Taman Gurindam 12, a nice park for sunrise and sunset! The mosque is near as well. It's worth mentioning the helpful services by the hotel staff (especially Mas Tito!), the Aroma Laut Resto food is enjoyable. Keep it up and I would for sure stay here again in the near future. Bintan has become my favorite place to go now. By the way, I love the elevator design!
ZZafarullah MuftiWell, the whole staff was very nice and professional. All of them were cooperative. Particularly, M. RAMA helped me resolve the issue regarding room categories as the room I saw and picked up was not attributed to me. Anyway, Mr. RAMA contacted his manager and got my room changed and gave the room, which I booked according to pictures shown on the website. The breakfast was very good. All the staff was professional and cooperative. Thanks to all.
Mmarie louise oi lengExcellent location away from the usual water parks and tourists. The resort is only an hr from the ferry terminal, for an additional fee, they can arrange pickup/drop off. The room is way better than the photos advertised. Every amenity you can think of is available including insect repellent cream. This is the place to stay if you want to be close to nature. There are a few species of kingfishers, sandpipers and swifts, raptors, etc just to name a few. The main highlight of this place is when the tide is low, you can walk out and go fish hunting, spot different species of crabs, and mudskippers, etc. Since it is a mangrove beach, inevitably there are sandflies so it's important to cover up when heading to the beach. The staff are friendly and food is amazing. I will be back again hopefully in the near future.
Wwondrous lifeThis resort offers a truly unique and serene experience, tucked away in a secluded part of Bintan. It's perfect for those looking to escape the hustle and bustle of city life. As it’s located in a rather remote area, there isn’t much in the immediate surroundings, and activities are quite limited unless you're willing to travel out to the main city, which is about an hour’s drive away. However, the villa itself more than makes up for it — beautifully designed, exceptionally clean, and thoughtfully maintained. What really stands out is the level of service from the staff. They are prompt, attentive, and very responsive, especially when it comes to communication through messaging apps. If you’re in need of a peaceful short getaway to unwind and recharge, this place is definitely worth considering.
What's the best pet-friendly hotel with Spa in Bintan?
Mutiara Beach Resort (from €32) allows pets. But it's better to contact hotels ahead to confirm the situation since pet-friendly rooms are subject to availability. Hope to enjoy your good time with pets during the stay!
What are some great hotel promotions for property with Spa in Bintan?
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