A Nice ambience relaxed resort. Room looks exactly like the posted photos. Got a small kitchen. Quiet on weekdays. Shower water pressure is strong and service crews are warmth and friendly. Arrival pickup and drop off saves a lot of hassle. Far from city. If you have a few days in Bintan, you can book a private one day tour which will bring you to various sightseeing spots. Guests from Cassia can use swimming pool and spa facilities at Angsana resort. Breakfast at Angsana Resort - Lotus, quite a good spread. Lunch at Vista within it's own premise - fried kway teow is delicious and dinner at Xana, western grill meat and seafood near beach - Pizza and Lamb chop is great (if served on hotplate will be perfect cause food went cold pretty fast 😅). Cassia has also some activities set each day, guests can sign up with friendly front desk. Next to the swimming pool, there is a game corner, for playing chess and snooker. Also a turtle pool not far away, children will be delighted to see turtles swimming. Great place to stay for a few days.

Had a very good stay in Banyan Tree, we like the spacious villa either our own jacuzzi. Room was clean and appreciate the staff to prepare our room for night setup, with the mosquito nets and cools. Food was good and had good selection too. Spa massage was also good. You can ask the buggy to drive you anywhere within the resort and their sister hotels. Staffs are all friendly and always greet with a smile. Just take note a lots of insects so bring your insect repellent. And don’t have complimentary shuttle from ferry terminal, its chargeable. The TV is old model so cant cast your phone to watch Netflix. The telephone line will cutoff during rainy days, however, whatsapp service and will still be contactable with the reception. Overall a good stay if you want a private and relaxing holiday.

Had an absolutely amazing stay at Four Points by Sheraton! (Lagoi Bay) From the moment we arrived, we were warmly greeted by a lovely staff member who welcomed us with a refreshing drink and snack it is such a thoughtful start to our stay. I had requested a birthday celebration for my friend, and the hotel team went above and beyond to make it truly special. Everything was beautifully planned and executed, from the setup to the little surprises, it was clear how much heart they put into it. My friend was genuinely touched, and it made her birthday so unforgettable. The service throughout our stay was top-notch, and the amenities were equally impressive. The entire experience was smooth, relaxing, and filled with warm hospitality. Huge thanks to the sweetest hotel team, we’ll definitely be back again for another staycation!

Warm welcome by the team upon arrival. Full details on amenities is not given like we can actually dine and use the pool at sister hotel which walking distance away - hotel indigo. Joining member allows us to have 20% discount on food but not applicable to takeaways:( Late check out is not mentioned, I saw it in my email and ask them about it. Called me on the day of check out to remind me of check out at 12pm when they should told me I am entitled to late check out till 2pm. After 12pm, room card not working and WiFi not working anymore. Come on.. I am still at the hotel premises. Food selection is sufficient although the food at holiday inn is really not fantastic. Staffs at strawbella and kids club are really welcoming, warm and friendly! Highly recommended for families for a short getaway.

We had a really enjoyable stay. The rooms were clean, amenities were plentiful and beautiful, in particular, we really liked the soap and antique displays. The staff were polite and adhered to our requests promptly and with care. They greeted us with a smile whenever they saw us. There is a turn down service where they will come round at night to ask if you need anything before turning in. There would be a memo (via WhatsApp) to inform guests on the activities available to do for the day. The swimming pool and poolside bar/restaurants were really nice as well. We also had easy access to the beach. Only downside is that there are not many touristy activities to do near the hotel (barely any cafes or shops) but the hotel did provide free transport to plaza lagoi and back. We ended up spending most of our time at the hotel. You also can’t order any food in so you’d have to eat at the hotel/room service. Would come back for a stay again.

Stayed at The Residence over 3 day.l Staff attitude was good all round - everyone took ownership of their respective roles from the concierge through to Front Desk. Despite the distance from the ferry terminal if you come by BBT, The Residence is self-sufficient w activities for adults and kids. It's tranquil and a blissful sanctuary for a restful break. You could also arrange excursions through the hotel. Rainy season is from Oct to April. Check out activities thru WhatsApp comms. Take the provided bicycle or just walk through the farm and ask the staff there about feeding chickens, rabbits and Tilapia. Or understand the role of the farm in relation to the restaurants. Nothing is perfect but you'll definitely be won over by the earnestness of the staff.

25/5 It was last minute plan to bintan island and we booked at bonvoy natra bintan. A few days before our trip i did text thru WhatsApp Natra customer service about our arrival it was fast response and yeah they do provide service pickup shuttle from the terminal bintan telani ferry to their hotel just provide them our ticket transaction and they do standby someone who gonna pickup during the day itself. Our ferry terminal to their hotel hotel it took about 5-10 mins ish journey once we reach the hotel our plan to just park our luggage while exploring other place. But surprisingly we are able to do a check in by 11.40 ish . The front desk really did her great( i couldn’t remember her name start from (Letter M i guess) she really passionate with her job after she explained to us about the facilities how and where once all done they send the bellboy to guide us to our room since it just so near the front desk so we just walk to the room. The room that we choose are Pool View King Tent With Sofa Bed And Whirlpool the room can fit up to 4 pax can req either king or twin bed along with pull out sofa bed. Oh btw this place has a big lagoon that under 3rd parties which is all the water sports activities are not inc in of our hotel facilities but they do have packages with or just 1 water sports itself and for hotel guess have 20% off which is for me affordable which is we do cable ski and lagoon kayak during sunset it was so nice and not so humid btw here the sunset is around 5-6pm ish . The hotel does provide shuttle to lagoon beach with the timing provide and need to register in advance at the front desk the shuttle is twice a day or you may book grab its available in bintan island. The resort itself got do package like common that we heard only non breakfast and breakfast. But here they do have breakfast + dinner (BBQ) or breakfast + lunch + dinner (BBQ) that could share up to 3pax for small eaters but we decided to just have our dinner at the patio restaurant & bar the food is on the standard. the portions and the food quality make the restaurant is worth to try with peaceful surroundings and amazing waiters are so polite and keep attending to anyone in the restaurant to make sure that we satisfy with the service. so far the that made us so amazed here is a scattering of stars in the sky which is hard to get in my place and feel so appreciated to the universe and so calm sometimes after run from the city bustle. And while seeing the scattering of stars we able to do a breeze walk about 1.99km even the darkness of the moon illuminates the path and every 5-10 mins that a security keep rounding the place which is make us feel so safe to be surrounded. One the next day for breakfast we went out for breakfast that a few varieties from asian, western and got their local which is Indonesian and i would like to compliment one of your services staff at the restaurant if im not wrong his name is (YOGI) from the time we check in until every time when we pass by the restaurant he will keep greeting not only us but those who’s pass by at the restaurant either to the lagoon or back to the room. And during check out in the afternoon we decided to do extend our check out since our return ferry is around 5 ish ++ pm and front desk told us that we able to extend until our ferry depart with price discounted price (1 Million IDR) and for us is so affordable price and they arranged shuttle to the ferry terminal. So far natra has left me a great experience as i can say if you looking to avoid from the city bustle you may choose Bintan rather then Batam ❤️

Totally a brand new experience as you are staying in the actual ship's cabin.. the hotel crew arranged a tour within the ships to various compartments , we had a chance to visit the engine room the upper deck and many others rooms that are usually restricted for passengers in a sailing ship. The history of the ship was very well explained by the Hotel Crew.. The foods served are delicious too. Overall it's a nice hide-out from a hustle and bustle city life

I play golf at the nearby Laguna Bintan Golf Course and have returned again to stay at Angsana Bintan. A special mention to the main restaurant manager at Angsana who is very attentive and helpful. The spa at Angsana Bintan is great and the masseurs and staff provide a very good service. One issue is that they charge you if you take away the bedroom slippers and the beach slippers without actually telling you in advance. I was almost caught out to pay about 20USD for this which is a bit preposterous for a 5 star hotel! My room had twin beds of generous size each with lots of room to move around, a working desk, a lounging sofa and a balcony with furniture. The room offered a great view of the beach and the sea. See photo of the view from the room balcony.

This could be a 5* thing, for now it feels more like 4 to 4.5 * for me. Let me explain. First of all, there are many really big upsides for the Nirwana Resort: - The hotel is in a wonderful location. The beach directly in front of the hotel is beautiful, however if you explore a little further, the beach right next (connected to some rentable mini-houses) is also part of the Nirwana area and even cleaner and more inviting for a direct swim. - The room was even nicer than anticipated via the photos. Everything was tastefully designed, clean and room-service did a great job daily. The hotel itself is abut 35 years old, very close to the sea and constantly exposed to salty winds. It's just amazing that they managed to maintain the open-corridors in such a great condition. There's a lot of wooden features (which look really good imho). - The staff is friendly and helpful. You will find plenty of activities if that is your thing. Now to the kinda neutral part: Some of the in-hotel facilities were not available during our stay. For example to get to the gym you had to switch to another building a few hundret meters away. You still get everything you need, so it's not really a complaint - more a thing of convenience but since all the surrounding area is pretty nice I would recommend exploring a bit anyway. The two main negative factors were: - It's a very secluded resort and there is no normal supermarket or anything similar nearby for basic daily needs like water or what-have-you. This means you will need to pay mega-premiums. 1 L of water costs over 100k Rupias or about 7 to 8 USD. A small bottle of coke is about $3.5. Same goes for all other snacks, drinks and foods. They are very overpriced, just because you don't have a choice. Another example: A pizza + a ”gourmet” burger were close to $50. I wouldn't even complain if it was really ”gourmet”. However not even close: You can eat both, it's not terrible but it's very basic, the pizza too dry and kinda small, the burger the most boring I had in years and not great beef at all. Same goes for all the other food we had in the in-house restaurant. It's not bad but every dish feels like something is a bit off or missing or just very basic. Especially for the premium price you pay this seems not right. There are two more restaurants within ~1km walking distance: An indian restaurant. Pricing is on the higher side but more reasonable than the indoor restaurant. Tandoori chicken was over-spiced (not hot just too strong taste with nothing to compliment it) and very dry/boring. The infamous butter chicken was great, though. I would recommend the ”Spicy restaurant” (4 stars) but make sure you get something with sauce. And then there is a seafood restaurant. It's really pricy (especially when compared to seafood in Batam for example) but you get an incredible fresh and well seasoned fish/crab/prawn selection that makes it worth 100% to visit. Also the view is fantastic. I actually would rate this whole experience 5 stars - if you would get the basics (water, coke, some smaller snacks) for a fair price; right now this part feels a bit like a rip-off. Also, local taxi service is a bit over-priced, same goes for activities. I really don't mind spending more, but there needs to be a balance where you don't feel taken advantage of. If you don't care about that, I would fully recommend the stay at Nirwana Hotel.