Bintan Hotels with balcony

We recently returned from a five-night holiday in Bintan and stayed at your hotel for the last three nights (nights 3, 4, and 5). While we were happy to secure a room for those dates, we encountered two issues during our stay that we feel should be brought to your attention— in the hope that they can be improved for future guests. 1. Room Consistency & Communication Due to high demand, the same room type we booked for nights 3 and 4 was no longer available for night 5. As a result, we had to book a different room type for the final night, all paid in advance. When we checked in, we explained to the front desk staff that we would prefer to stay in the same room for all three nights, and we were willing to pay any price difference if necessary. The staff member said they would check and get back to us—but we never heard anything further. Admittedly, we also forgot to follow up. However, we assumed that no news meant we could remain in the same room. The next day at noon, we received a sudden call requesting us to check out immediately, which completely disrupted our day’s plans and led to a rushed and stressful move. We even left some personal items behind in the process. In the future, we would greatly appreciate clearer follow-up from hotel staff—whether or not a room change is possible, please confirm with guests either way rather than leaving the matter unresolved. 2. Villa Room Maintenance On the last night, we moved to a villa. Unfortunately, during our shower we discovered that the drainage system was severely clogged. Water from the shower area didn’t drain properly, and water even backed up from under the sink and around the toilet. This was not only inconvenient, but honestly quite unpleasant. While your staff did eventually help us resolve the issue, it significantly affected our overall experience and left a negative final impression. We chose your hotel with high expectations and understand that busy periods can lead to service challenges. But with a bit more proactive communication and better room maintenance, we believe the guest experience can be much improved. Thank you for taking the time to read our feedback.

Our stay at Said Beach House was nothing short of amazing. From the moment we arrived, the staff truly went above and beyond for us – not just doing the bare minimum, but consistently making the extra effort to ensure we were comfortable and well taken care of. Their warmth, attentiveness, genuine hospitality and thoughtfulness really made the experience so much more special, and it's honestly what stood out to us the most. The food was also great and always prepared on time... everything was seamless and well-organised throughout our stay! The villa itself was very cozy, well-kept and exceptionally clean. It was a comfortable space to come back to after a long day of activities. Just a small tip: do remember to keep the doors closed to prevent insects or mosquitoes from entering. Speaking of that, Sadi Beach House is definitely a place where you will feel very connected to nature. You may occasionally come across insects or lizards (or even stray cats!), but it really ads to the overall experience rather than taking away from it – it's all part of the charm. The location was perfect for us. While amenities like minimarts may be a little further out, it meant that the area was incredibly quiet and peaceful, especially at night. It's the ideal place if you're looking to unwind and take a break from the noise and pace of city life. Overall, we had such a lovely stay and a huge part of that was thanks to the amazing staff who made everything feel so effortless and welcoming! I would absolutely recommend Sadi Beach House to anyone looking for a relaxing and memorable getaway!

We have found this beautiful place on our 2 days dad/son bicycle tour through Western Bintan. We loved the ample, farm type camp that is in between the hills and savannahs with the reddish coloured earth and evergreen palm trees of Bintan. The reception area is already oozing openness and friendliness, and you check in a very pleasant and welcoming world. The owner has established this is as a sustainable youth training and learning center, at the same time offering splendid and well-integrated guest activities for families, kids, and groups. We stayed in one of the clamping houses adjacent to one of the small and relaxing lakes, and my 5y son loved every inch of it. The A/C motor works in the background, the bathroom is bigger than in any of the Lagoi resorts we have been so far. The food is very deliciously mildly spicy, the coffee machine is Italian, the breakfast offers a choice of two menues which makes it easy not to choose wrong. The best part is the always friendly and supporting staff. Yanu was very supportive when engineering a kite and helped us making it fly (even outside his shift). The creative center is definitely worth a visit. As natural bicyclists, we loved the empty and small paved roads around the Camp, so we even had a wonderful time biking down to the Blue Lagoon (1hour). From the Ferry Station TM it is a 2h bicycle trip with a few stops in the road (try to avoid the heat). The Bintan Ferry takes bikes for transport, so do 6-seater cabbies in Singapore. I can strongly recommend this place for any escape plans from the big city and for all nature fans.

The hotel is part of a bigger resort property. The hotel location is good and the staff service attitude is great. However, the quality of the foods served in the restaurants are not good. The goods sold in the Happy Marts inside the resort property are extremely overpriced which are 3 to 4 times more expensive than in Singapore. Further, the gym in the Recreation Centre has a very strong mouldy smell. The quality of the SPA is not good. The technique of the masseurs should be improved. Also, the air-conditioner in the massage room is broken. Not worth to have any SPA treatment there.

Our stay at Natra Bintan was such an amazing experience for us as a couple 🤍 We decided to go on a weekday, and honestly that was the best decision because the whole place felt so peaceful, calm, and private. The atmosphere was very relaxing with beautiful views and a quiet environment perfect for escaping from busy routines and spending quality time together. From the moment we arrived, the service was really good. The staff were all very friendly, polite, and helpful throughout our stay. They made us feel welcomed and comfortable all the time. Check-in was smooth, the room was clean and cozy, and everything was well prepared for guests. What we loved most was the overall vibe of the resort. It’s not just about the stay, but the feeling you get there slow mornings, relaxing walks, enjoying the lagoon view, and having peaceful moments together without rushing anything. It truly felt like a short healing trip for both of us ✨ Definitely recommended for couples who want a romantic, relaxing, and peaceful getaway. We would love to come back again someday 🤍

This hotel offers excellent value for money. The environment is clean and comfortable, the service is warm and attentive, and the facilities are comprehensive and convenient. Its prime location makes getting around easy. Overall, I had a very satisfying experience and would highly recommend staying here.

The villa was very spacious, huge bed, strong aircon, private pool that you could access from the entrance of your room, your bedroom and the toilet! Soaps, towels, slippers, dental kits were all provided 👍 There's a TV that can access netflix and streaming channels too! The staff were all helpful, warm and friendly and spoke good english so communications were very smooth. The main channel of communications was through Whatsapp. There is a mall nearby (Plaza Lagoi) that has souvenir shops, a minimart, ice-cream shop, bar and a 2-level Mustafa center. Its very worth money-wise! Would love to visit again.

What suppose to be a 1 night stay turn into 2 nights stay! Cause my daughter love the place... Recommend fazly our driver for all 2 nights big shout out to him as he really good and bring us to what we want for our activities.... It's abit too far from the ferry terminal but it's worth it... The sceneries ans all the staff is very efficient and also very respectful. Just to take note there is no nearby eateries but got a small convinient store and tell the reception and they will get a driver for us to go for free... As we extended our stay they assist us to contact the ferry terminal but we have to go there and pay the rebboking fee... And breakfast was good too... For sure will be back again and stay at this hotel again.. Ps to the management it will be good if you could provide a microwave since sometimes we will buy food earlier and bring over as no local eateries nearby. Kudos to the team there for the excellent and pleasant stay..

Clean and excellent stay with great service and massage! Cleanliness - rooms, amenities in the resort were clean Amenities/ facilities - great for the price. Quite a few activities to do which you can book through the resort, reasonably priced. Swimming pool is beautiful, and there’s many small quiet areas to chill. Service from staff is really great Food - there’s no Uber / grab here so settle all food at the resort. Food is yummy and reasonably priced! Location - More of a boutique resort I’d say, nestled in a quiet kampung by the beach and surrounded by mangroves. No Uber / grab from the ferry terminal so you have to drive or book with them for IDR400K. It’s an hour’s journey with a comfortable car. Massage - EXCELLENT Javanese massage, therapists know what they’re doing. It’s located by the beach which is really soothing

Near the beach and have multiple things to do including volleyball cycling kayaking. The room my family stayed in looked to be one of the older rooms. It is decently clean enough. Service wise was good as the staff strived to assist my family for our requests. Snacks provided in room are free which is nice. Kakung at sun moon restaurant was great