The Xiangxi Grand Hotel is an ideal spot for travelers wanting to discover the city. Visitors to Fenghuang will find that the Xiangxi Grand Hotel is a fantastic accommodation choice. Traveling to the hotel is easy with Fenghuanggucheng Railway Station located approximately 11km away and Tongren Fenghuang Airport roughly 43km away. Transportation around the city is also convenient, with Fenghuangdengdai Metro Station within walking distance. Guests will find Divine Phoenix Culture Scenic Spot, North Gate Terminal and Duocui Tower just a short distance from the hotel. After a long day of sightseeing, guests can retire to the comfort of the hotel. For those driving themselves, parking is provided on site. If you demand a high level of service, our guests have indicated that this hotel has excellent standards. This hotel is a popular accommodation for guests traveling with families.
YYehYehYeh葉子2024.11.09
We had the best service of our trip at this hotel- they truly go beyond and above. It was only a 15min Didi from the train station, also the bus shuttle from HSR to the city is right in front of the hotel. The location is perfectly situated at one side of the main bridge, but a nice 5min stroll away such that you are away from the noise on the main strip (in front of the river). Also, no mosquitoes. We initially booked a riverfront hotel but I am SO glad that we changed to this hotel after actually walking the whole tourist strip on foot. Legit the cobblestones near the river are terrible, and cars can’t get in so it’d have been a nightmare.
Next, Xiao Dai (小代) who helped us and the manager were all so sweet. 小代answered all our WeChat questions extremely promptly (literally 1-2mins), and when we asked about the free laundry self use machine onsite, she offered to have us leave it in our room and do it for us so we could go out and explore. I thought this was truly above and beyond- she picked the clothes up from our room, washed them (separately as well for colours and whites), hung them and sent us a photo, dried them and returned them to us folded and freshly laundered. We were simply floored by this level of service. They are so so so kind and I can’t recommend this hotel enough for their kindness and eagerness to ensure your comfort during your stay.
We stayed on the 7th floor in a suite and it was very comfortable- the bed itself and pillows were just right. Sheets felt high quality, pillows not too stiff and high, duvet was fluffy and nice. I liked that the toilet is separated from the shower and vanity- the soft but bright filtered lighting for the bathroom vanity was amazing for getting ready (for the girls who are sick of hotels with dark lighting and can’t do their make up). The room was spacious and although some aspects were a bit outdated, it was clean large and comfortable - we were so happy with our room.
They also gave our group of 3 girls 4 room cards which allows for each card to breakfast. The breakfast ayis were so nice and made eggs freshly your way when asked. The cucumber and radish pickles were yummy and we really liked the corn soup and congee as well as all the vegetable dishes. The selection was good for us, as we like clean and simple, easy to digest and nutritious foods in the morning.
Oh yeah they also sent us to the HSR on check out without charge, in the hotel’s car. They were so prompt in getting us to the HSR and the driver was really considerate, safe and careful. Literally the most calm drive we’ve experienced in China.
Side note- the gym is massive and looks largely unused but the equipment is good, there are weights and cables and everything. There’s also a pool table and table tennis. A yoga room complete with a good amount of gear and mats.
The hotel lobby is spacious and bright, luxuriously decorated and full of artistic atmosphere. Tall starry sky lights and exquisite art displays make people feel noble and comfortable as soon as they enter the hotel. The rooms are spacious and comfortable, warmly decorated and fully equipped. The bed is soft and comfortable, and the bedding is clean and tidy. The hotel's breakfast is rich in variety and delicious. The breakfast ingredients are fresh and carefully made, which is very suitable for my appetite. Afternoon tea is exquisite and delicious, providing a variety of refreshments, cakes, fruits, etc.
GGuest User2025.01.24
The hotel lobby is spacious and bright, luxuriously decorated and full of artistic atmosphere. Tall starry sky lights and exquisite art displays make people feel noble and comfortable as soon as they enter the hotel. The rooms are spacious and comfortable, warmly decorated and fully equipped. The bed is soft and comfortable, and the bedding is clean and tidy. The hotel's breakfast is rich in variety and delicious. The breakfast ingredients are fresh and carefully made, which is very suitable for my appetite. Afternoon tea is exquisite and delicious, providing a variety of refreshments, cakes, fruits, etc.
Very Good
71 reviews
4.0/5
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PHP 1,358
per night
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Latest Reviews for Fenghuang Hotels
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Read genuine traveler ratings & reviews to find your perfect stay.
4.9/5
Perfect
SSheng Qian ZhangMy only review ever made. The owners themselves runs the establishment, they give their best to serve and guide you on your tour. The place is quite well furnished and can tell it’s done up not too long ago, well maintained too. Definitely worth trying!
AApplecThe guesthouse has quite a bit of character. However, the noise at night from the nearby pub and tourists at the riverbank might be a bit disruptive.
The family room is spacious, great for families with kids. Overall, we are satisfied with service and the room.
GGuest UserHonestly the service here is the best I’ve had. The woman who runs this place is very thoughtful and nice. She gave me a map and explained where to go and when, also was reachable on WeChat all day long for any questions, offered drinking water and tea. The location is the best I could ask for, on a square where the locals gather at morning end evening to dance, and very close walk to the river. The room has good isolation and is very quiet.
I had a great time here deeply recommend!!!
AAshleyThis city is beautiful on the water, but beware of mosquitoes!
I personally would stay no more than one night. You pay for the great location - right on the river and by all the hustle and bustle. The party does not stop at 10pm - I swear it was loud outside until 2am and you definitely hear it.
The room we chose (with a large patio) was extremely small and cramped. We couldn't enjoy our patio during the summer because there were so many mosquitoes at the door. We left a mosquito-repellant incense at the patio door and that helped a little, but we didn't dare having tea outside like we originally wanted.
The hotel also didn't feel secure. Our room was by the back door, which stayed open for most hours of the day. It was very convenient to get to our room, but the open door felt like a safety hazard. They said that they would close it at midnight, but that is too late for my comfort.
Service was okay at best. They tried contacting us before we arrived but we don't have a Chinese phone number. Responses through WeChat were a bit slow during some hours, and sometimes the front desk was empty. Perhaps we were just unlucky. The morning we left, the manager lady seemed the most competent and warm, but everyone else was a bit lackluster.
The room is old, and the bathroom has rusting metal. Toiletries were at least covered the essentials. No welcome snacks, but at least there were two bottles of water. Is it bad for us to expect more at the price we're paying? Among all the high end hotels we stayed at during our trip at this price point, this was the least impressive by far. The hotel pictures felt misleading on terms of quality and cleanliness.
FFrederickyeoThe hotel boasted a prime location, providing easy access to top tourist spots like 红桥 (Red Bridge) and 雪桥 (Snow Bridge). While attending the 翠翠 (Cui Cui) performance, we only caught a brief glimpse of her on the balcony. Our room was cozy and comfortable, especially the spacious King-size bed. However, the room's cleanliness could be enhanced. We found the toilet cluttered with leftover lotion bottles. On a positive note, our host was extremely friendly and helpful, offering valuable insights and tips throughout our stay.”
SShaneGood location if you want to be near the ancient town, but in a quiet spot. The main bus stop is right outside the hotel and the ancient town is about a two minute walk. Room is large and modern and bed is comfortable. You won't have much of a view on the backside of the hotel, and the front is likely to be a bit noisy with the bus stop during the day and the Aunties dancing in the square in the evening. It was nice that they gave a parting gift of local delicacies when we checked out.
A few improvements needed:
1. Hooks, or hanging racks, for towels at the shower and the sink. There is no way to dry a towel after a shower.
2. Wash cloth. For a nice hotel, a wash cloth (or face cloth) should be provided. They are not expensive.
3. The water in the shower will be affected by the toilet flushing and the sink faucet. It will get very hot. Quite a surprise given that this is a new hotel.
4. Car service, especially to the train station. We asked the front desk to call us a taxi. Their response was to walk us to the main road, which is likely 300 to 400 metres. Not ideal with two suitcases and several bags of merchandise. It also took some time to get a taxi, which made us start to worry that we might not arrive in time for our train. Note that when you arrive at the drop off are for the train station, it is quite a long walk across a square to the station itself. Be sure to leave an extra 5 minutes for this.
5. Communication. When communicating with the hotel prior to arrival, we asked for a room on the top floor, which is the 5th floor. We were assured this would be arranged. However, on arriving at the hotel, we were initially assigned a room on the 4th floor. We mentioned the earlier conversation and were initially told there were no rooms available on the 5th floor. It wasn't until another attendant arrived, and seemed to check a chat history on the computer, that we were given a room on the 5th floor.
6. Sound insulation. While the room is quiet, the noise from the hallway can be easily heard due to poor insulation around the doors.
All in all a good stay but some improvements needed.
Cchatc7the location is good not far from the road
the service is good . the room has heater ,the view is beautiful. no elevator, it hard to find hotel for 1st time traveler . the hotel is opposite site of Nanhuamen on google map, please update hotel name in chinese and telephone number, some taxi driver can help you
MMichaelThey upgraded my room for free to a very high and nice room with a river view. They arranged for a driver to pick me up and drove me to the station when I left. Gave me a map of the ancient city and told me where to go. Really enjoyed my stay here.
LLilykong000There are literally so many home stays around this area. I think all of them are pretty similar. But according to my cousin, the one they stayed was really small and not clean.
Luckily, this one we booked was pretty clean and nice. It’s away from the bar street and it’s quiet at night.
We have a 4 years old so definitely a plus!
It’s super close to the bridge and you can see the river and lighted buildings after night, pretty beautiful.
Pictures are from our balcony before dark
VVivianlamRoom is nice and bed is comfortable.
There is no lift in the town, so we need to carry our luggage to level 3. But if pre inform the hotel, they can help to carry the luggages up and down (return as well). Hotel staffs are friendly and willing to help us and especially to help us to call for transport to train station as there is no Didi in town or otherwise have to hail from the street and stay connected with us on WeChat. Location wise is near to the old town within 5 mins. There is a basement food Street just less than 10 steps beside the hotel. There is bubble tea shop and Luckin coffee just opposite the hotel. Photos are similar to real-life. There is also a laundry room but only available from 10am - 10pm (need to get key from hotel staff). Will recommend to stay in this hotel.
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