Ella Rocrita

"We stayed during May half term as a family of four. We normally go to similar concept 5 star resorts such as Sani or Marbella hotels but thought we would try this hotel as it looked nice & the price was ‘reasonable’. Having read a lot of the previous reviews i think in the main most of them are fair & accurate in pointing out the issues. In summary is the hotel currently operating as a 5 star hotel - no, does it have the potential - yes. The key issues we faced can all be fixed with time, better processes and more hands on management. A lot of the issues mentioned below shouldn’t spoil your holiday if you are relaxed, but at the same time you also wouldn’t expect or experience them at other 5 star hotels. Rooms: There is no doubt that the hotel has invested a lot of money and in the main the rooms/pool area/restaurants all look great. However, some of the landscaping still needs time to establish and we got the impression some of the rooms were rushed as overheard a few complaints about A/C not working. Our room had an issue with water escaping from the shower and covering the bathroom floor as it needed a better threshold to stop it. Annoying but fixed with a couple of towels on the floor. The biggest issue with rooms was that they clearly oversold the sea view rooms as like with others we also did not get one. They rectified this by giving us an upgrade to a larger suite and offered on the second day to move us into a sea view room (we decided to stick with the larger room). A lot of the swim up rooms had very small pools unless you were on the corner so I wouldn’t pay a premium for one of these and plenty of space by the main pools. Service: All of the restaurant/bar staff were friendly and worked hard. The front of desk staff helpfulness was mixed and depended on who you spoke to. They were often too quick to say something was not possible instead of a ‘let me see what we can do’ attitude. The issues seemed to be down to 1) lack of experience 2) not enough staff and 3) lack of visible management on the shop floor providing clear direction & empowerment. Most issues occurred during peak breakfast(9-10am)/lunch(12.30-1.30pm)/dinner(7-8pm) times that we quickly realised so just went 15mins earlier and wait for drinks was less than 5mins. Yes sometimes the poor bars were busy but you just wait on your sun lounger for the queue to die down and then go. It wasn’t a holiday spoiler and us brits love a queue anyway so i dont think it was as bad as some guests make out. We did see some improvement during the week so hopefully it’s getting better day by day. When we asked if we could go to the buffet early as we were leaving the reception staff said no, but then a manager overhead and intervened telling the staff member to call the F&B manager. They did and it was all ok. This experience probably sums up the service issues and what needs to be addressed. We would have left the hotel with a more negative outlook but actually we left on a positive not"

Sitia Beach City Resort & Spa

"In the hotel’s spa, I received a massage that truly relaxed me. Every movement was perfectly executed, and I could feel all my tension melting away. It was a genuine moment of well-being and serenity. I highly recommend this relaxing experience."

Ella Rocrita

"Absolute joke of a hotel. We booked to stay for 29th July 2025. As of February 25, we started to see worrying signs of people who had booked for May, having their trips cancelled as the hotel wasn't going to be ready. I contacted the hotel reservations to be told the hotel will be fully open by the start of July. I again contacted them in April to be told yes, everything will still be ready for July. Today, 21 May 2025, I have received an email from my booking company saying the hotel is closed until 2026 and they are offering me a different hotel which looks nowhere near as good. Absolutely disgraceful, leaving it so late that we will struggle to find a new hotel to accommodate all our family at such short notice."

Terra Minoika Boutique Resort

"I have been to Terra Minoika from the 9th till the 14th July. I was there with my wife and my 12yo son. I have no words to describe the excellent stay we experienced in our 5 days at Terra Minoika. I need to mention the spectacular view from our room (Deluxe Suite) and the tasty breakfast. The room interior and the hotel in general are simply perfect! Thank you Hope to see you again in the future! Kind regards from Leonardo, Silvia and Niccolò"

GM Luxury Suites & Spa

Castri Village Hotel

"The hotel is located in the heart of the city centre and is located in the heart of the city centre. The hotel is a very good place to go to the beach where there are several taverns ."

Casa di Cornaro

Althea Suites

Itanos

"Do not accept a room at the end of a hallway, no wifi in the room (e.g. room 112). The hotel is on a good location at the beach boulevard. The swimming pool on the top of the roof is nice and has a beautiful view over the beach and see. No wifi but luckily mobile Internet to write this review"