PARKROYAL COLLECTION Marina Bay, Singapore

Amazing location we got the room just see the marina bay sands and we can see the Merlion from our room amazing view, even esplanade theatre the durian over l

First solo staycation and decided to choose this hotel. 100% recommend. Did not regret booking. Totally worth the money. Nice and comfortable room, friendly staff, prime location and many more. I will definitely book again woth them for future staycation. Will recommend my family and friends. Thank you so much!

Stunning hotel with greenery vibe. Room is spacious and well designed. Location is great. It’s directly connected to marina square mall

Good location for a conference held at Suntec City Convention Centre. Excellent service from staff and nice comfy beds.

Central in Singapore, but roads and supporting infrastructure not so friendly if having stroller or wheelchair. Ok if whole group can climb some stairs. Room is clean and good view, like the sofa area and balcony. Bathroom is huge. Staff are friendly. The bridge at level 4 is always occupied for photo taking by wedding couples which is a little annoying as they are always blocking the way. (Always happened even I just stayed for 2 nights).

The room had a beautiful view and a convenient location for visiting Marina Bay and the Merlion. We had a pleasant check-in experience as we were allowed early check-in. I would like to express my sincere thanks to Rosy for assisting us on our first day. However, the overall experience at the hotel was disappointing. We had to queue for breakfast even though there were many empty tables (perhaps due to the hotel’s policy, but we’re not used to that). Tea and coffee were ordered at the beginning of the meal, yet they were only served after we had finished eating. At check-out, despite having fully paid for our stay through Trip.com, the front desk insisted that we hadn’t made the payment. I had to repeatedly ask them to recheck — as someone working in the hotel industry, I understand how the process works — but the staff kept insisting that we hadn’t paid and asked us to provide proof. It was extremely disrespectful. I had to spend 5–10 minutes explaining, and the receptionist still maintained that we hadn’t paid (poor professionalism and very unprofessional attitude). Only after the OTA in-charge staff verified did they finally admit that it was their mistake. We paid around $400–500 per night and yet received such treatment — it was truly disrespectful to the guests. Therefore, I will rate this hotel 1 star because of this experience and will never return. However, once again, I would like to thank Rosy and the housekeeping staff — they always greeted every guest with a warm and friendly attitude.