Artyzen Singapore

Room Design and Comfort: Rooms are spacious with high ceilings, stylish decor, and modern amenities such as Dyson hairdryers. The bedding is comfortable, contributing to a restful sleep. Many rooms have balconies with pleasant views, adding to the luxurious experience.(based on 116 reviews)

Dear Artyzen Team, I hope this message finds you well. My partner and I recently stayed at Artyzen Singapore for the first time, and while we genuinely enjoyed many aspects of our stay, we also experienced some disappointments that I would like to bring to your attention. First and foremost, I would like to sincerely commend Eric and Rachel from the Front Desk. Their warm smiles, attentiveness, and thoughtful service stood out remarkably. My partner, who also works in the hospitality industry, was genuinely impressed and mentioned that he even learned something new from their level of professionalism — a true reflection of Artyzen’s service values. However, we encountered a few issues during our stay. For two nights, there was no hot water in our room. Although we initially chose not to escalate the matter, but as I was unwell with a cold, my partner eventually reached out to your team. The technician arrived in the afternoon, but unfortunately, after waiting for hours, the issue remained unresolved. Later that evening, your team kindly arranged a room change, for which we were very grateful. The second concern relates to a complimentary airport transfer that was offered to us by one of your duty managers as an apology for the inconvenience. However, upon checkout, I was surprised and rather disappointed to learn that there was no record of this arrangement. My partner had already left earlier for work (as he is based in Singapore), so I checked out alone before flying back to Jakarta. The Front Desk team was unable to locate any notes or confirmation of the transfer, which left me in an awkward and stressful position at the time. Thankfully, it was eventually sorted out, and I was able to proceed to the airport — but the lack of coordination and communication was very unexpected, especially given Artyzen’s reputation for excellence. My partner had also emailed your team regarding these matters earlier, but unfortunately, he never received a response. While I initially hesitated to raise this again, I believe constructive feedback is important, particularly because we truly admire the property and would love to return. We really hope that we will have much better services next time of visit in the nearer future.

While the location may not be the most ideal, this was more than compensated for by the exceptional service, particularly from the receptionist Benjamin. His outstanding hospitality was a highlight and truly made our stay memorable. That said, we did notice that the room was somewhat dusty, which affected our ability to sleep comfortably."