Pullman Singapore Hill Street

Pullman Singapore Hill Street Reviews

Pullman Singapore Hill Street

1 Hill Street, 179949, SingaporeView Hotel Details
Pullman Singapore Hill Street
Pullman Singapore Hill StreetPullman Singapore Hill StreetPullman Singapore Hill Street
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Pullman Singapore Hill Street Guest Reviews

4.5/5
Great
399 review
Verified reviews
Location4.5
Amenities4.4
Service4.3
Cleanliness4.6
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All reviews(399)
Positive reviews(377)
Reviews with photos/video(120)
Easy to get around(54)
Close to metro(25)
Small room size(24)
Great swimming pool(22)
Tasty food(20)
Convenient for shopping(15)
Loved the view(14)
Delicious buffet(4)
Negative reviews(22)
Genius Kek
Deluxe Room, 2 single beds, rain shower
Stayed in Jan 2025
Family
17 review
5.0/5
Outstanding
Posted on Feb 15, 2025
Book here for rest after watching sg smash. Hotel near to CityHall mrt station, also can walk few minutes to Bras Basah mrt for cc line (to stadium). Clean and new room, very comfort bed. Breakfast is limited choices, and have to take quite long queue for verification and wait for staff’s guidance to the table. But overall is ok.
Response from Property: Dear Genius Kek,Thank you for sharing your experience with us! We're delighted to hear that you found our location convenient, especially with easy access to CityHall and Bras Basah MRT stations – perfect for exploring Singapore or attending events like SG Smash.We’re glad you enjoyed the clean, comfortable room and our cozy beds. We also appreciate your feedback regarding the breakfast experience. We're continuously working to enhance our service, and we will look into streamlining the seating process to make it more efficient for guests.We hope to welcome you back for another relaxing stay next time you’re in town!Cheers,Mazen AbilmonaGeneral Manager
Fredox
Deluxe Room, 1 king bed, rain shower, Bay view
Stayed in Dec 2024
Couples
16 review
3.7/5
Posted on Feb 1, 2025
My stay was ok, not the best and not the the worse 5 star hotel I tried but I don’t really feel I was in a 5 star hotel. I will more likely consider it as a good 4 star.
Marie2509
Deluxe Room, 1 king bed, rain shower
Stayed in Nov 2024
Couples
10 review
5.0/5
Outstanding
Posted on Jan 20, 2025
The room was clean and cozy. The staff are all friendly including the bellman. Highly recommend.
Vincesanity
Deluxe Room, 2 single beds, rain shower
Stayed in Nov 2024
Family
5 review
5.0/5
Outstanding
Posted on Dec 28, 2024
Room: it was clean. They have filtered water faucet! Location: near to the malls, the supermarket nearby at funan and Raffles city. Its 5 minutes walk to city hall mrt which is convenient if you wanna go around singapore. Breakfast: it can be crowded depends on the time you go. I went around between 8 and 10am. There's still queue. But you'll get a table within 10 mins. The food were great. Check in: it was seamless. Great customer service! Amenities: gym is 24hrs and good equipment. They have 2 pool, one at the rooftop and one at lvl3.
Ejey
Deluxe Room, 1 king bed, rain shower
Stayed in Dec 2024
Travel with friends
5 review
5.0/5
Outstanding
Posted on Jan 29, 2025
nice ambience friendly staff good location cozy room breakfast was great too
Tharit
Deluxe Room, 1 king bed, rain shower
Stayed in Nov 2024
Solo travelers
11 review
4.5/5
Great
Posted on Dec 20, 2024
Newly opened hotel, well-known hotel's brand, with excellent service and nice room. Good shower room and high quality of the amenities. Splendid swimming pool on 3rd floor next to the reception and close to the lounge. Low-rise building with city view.
Response from Property: Dear Tharit,We're absolutely thrilled to hear that you had an awesome time at Pullman Singapore Hill Street. Your review has made our day!Our team greatly appreciate reading about your experience, especially the part where you mentioned that you enjoyed our excellent service, well-appointed rooms, and high-quality amenities. We're also glad that you had the chance to experience our splendid swimming pool and the city views.. It's what we live for – making our guests smile!We can't wait to welcome you back for more adventures in Singapore. If you ever have wild ideas or special requests for your next stay, just drop us a line. We love a good challenge!Thanks again for choosing Pullman Singapore Hill Street. Until next time, keep the good vibes rolling!Cheers, Mazen Abilmona General Manager
Anonymous User
High floor Executive Room, 1 king bed, rain shower, Executive lounge access
Stayed in Oct 2024
Couples
69 review
4.5/5
Great
Posted on Nov 24, 2024
Excellent service from all the staff here, modern and clean rooms too. Space is a bit small but would definitely still recommend.
Response from Property: Dear Guest,We're absolutely thrilled to hear that you had an awesome time at Pullman Singapore Hill Street. Your review has made our day!It’s great to know that our team’s service, as well as the cleanliness and modernity of our rooms, made your experience memorable.We appreciate your feedback on the room size and will continue to focus on providing the best value and comfort for our guests. Your recommendation means a lot to us, and we hope to welcome you back soon.Thanks again for choosing Pullman Singapore Hill Street. Until next time, keep the good vibes rolling!Cheers, Mazen Abilmona General Manager
机长
Deluxe Room, 1 king bed, rain shower
Stayed in Sep 2024
Couples
13 review
4.7/5
Amazing
Posted on Oct 17, 2024
First time staying at this hotel. Everything is great except the room curtain which can’t block the sunlight. Therefore cannot give us total darkness. All the restaurant staffs at level 1 are polite n helpful, especially Tiffany.
Response from Property: Dear 机长,We're absolutely thrilled to hear that you had an awesome time at Pullman Singapore Hill Street. Your review has made our day!Our team greatly appreciate reading about your experience, especially the part where you mentioned our Superstar - Tiffany from Madison's restaurant. It's what we live for – making our guests smile!We can't wait to welcome you back for more adventures in Singapore. If you ever have wild ideas or special requests for your next stay, just drop us a line. We love a good challenge!Thanks again for choosing Pullman Singapore Hill Street. Until next time, keep the good vibes rolling!Cheers, Mazen Abilmona General Manager
jpark575
Deluxe Room, 1 king bed, rain shower
Stayed in Aug 2024
Couples
1 review
2.2/5
Posted on Sep 18, 2024
Too bad can't upload videos!! ANTS!! LOTS OF ANTS!! I really did not expect Pullman hotels to have ants crawling on bed. Two rooms in a row too. We were there 3 nights and we found ants on floor the first night..second day when we woke up we found them on the bed. We called and asked them to check. They moved us to another room, I told them I better not see another ant. When we moved in, we saw ant on floor again. They said it's normal and that it's just dust. After they left the room, we found ants on bed AGAIN. We were told to wait at lobby til they get us another room. Finally the room was clean with no ants on the 3rd try. We asked for compensation as we had wasted close to 2 hours packing unpacking and waiting for the room. We got 100SGD hotel credit. We spent it last day on in room dining. Ordered food around 10am. Food arrived 1130am. I asked for late check out as they took much longer than we thought. We got an hour extra to check out. Will I ever visit again? No. Do I recommend anyone to stay? Definitely no unless you want to pay to accommodate the hotel.
Ching
Deluxe Room, 2 single beds, rain shower
Stayed in Feb 2025
Couples
1 review
5.0/5
Outstanding
Posted on Mar 8, 2025
Very welcoming and kind staff. Room is new and clean. Location is excellent. Hotel also prepared a small birthday cake as surprise. I will definitely be back if I visit Singapore again.
anth.w
Studio Suite, 1 king bed and sofa, separate bathtub and rain shower, Executive lounge access
Stayed in Nov 2024
Couples
3 review
5.0/5
Outstanding
Posted on Dec 21, 2024
In awe by their gym facilities!
Response from Property: Dear Anth.w,We're absolutely thrilled to hear that you had an awesome time at Pullman Singapore Hill Street. Your review has made our day!Our team greatly appreciate reading about your experience, especially the part where you mentioned that they left such a positive impression on you. Our goal is to provide state-of-the-art amenities that enhance our guests' overall experience, and we’re glad you enjoyed them.We hope to welcome you back soon to enjoy more of what our hotel has to offer! Thanks again for choosing Pullman Singapore Hill Street. Until next time, keep the good vibes rolling!Cheers, Mazen Abilmona General Manager
Guest User
Deluxe Room, 1 king bed, rain shower
Stayed in Jul 2024
Family
3 review
5.0/5
Outstanding
Posted on Sep 1, 2024
Fantastic hotel, amazing location and fit out is so trendy! Hotel has two swimming pools, next to reception and on roof top great for kids.
Response from Property: Dear Guest,We're absolutely thrilled to hear that you had an awesome time at Pullman Singapore Hill Street. Your review has made our day!Our team greatly appreciate reading about your experience, especially the part where you mentioned our hotel was fantastic and trendy. It's what we live for – making our guests smile!We can't wait to welcome you back for more adventures in Singapore. If you ever have wild ideas or special requests for your next stay, just drop us a line. We love a good challenge!Thanks again for choosing Pullman Singapore Hill Street. Until next time, keep the good vibes rolling!Cheers, Mazen Abilmona General Manager
Guest User
Deluxe Room, 2 single beds, rain shower
Stayed in Jan 2025
Family
16 review
4.0/5
Very Good
Posted on Feb 6, 2025
Clean hotel and room , central location , rooms a little small , nothing bad to say except that the hotel is a little cold
Chillie
Deluxe Room, 1 king bed, rain shower
Stayed in Oct 2024
Business travelers
1 review
3.5/5
Posted on Nov 23, 2024
Front desk not so efficient.
Response from Property: Dear Chillie,Thank you for sharing your feedback with us at Pullman Singapore Hill Street. We are truly sorry to hear that you experienced inefficiency at our front desk. This is certainly not the level of service we aim to provide, and we deeply regret that we did not meet your expectations.We will address this matter with our front desk team to ensure that we improve both the efficiency and professionalism of our service. Providing a smooth and welcoming check-in experience is a priority for us, and we will take the necessary steps to avoid such occurrences in the future.We appreciate you bringing this to our attention and hope that you will give us the opportunity to provide you with a better experience on your next visit.Warm regards,Mazen AbilmonaGeneral Manager
Guest User
High floor Executive Room, 1 king bed, rain shower, Executive lounge access, Bay view
Stayed in Jun 2024
Business travelers
14 review
2.8/5
Posted on Jul 30, 2024
8days stay in Pullman，first 3 is suite and later 5 days in mbs view room. hotel is very new and hard working staff in breakfast and executive lounge. BUT STILL NOT MATCH THE AVERAGE LEVEL OF Pullman, I'm a global traveler stayed with Pullman many times. 1. reception hang up my phone when i ask for late check-out and used unproper and undecent word in Chinese "I'll do no further concession "(我们不会让步). suggest to improve both mandarin and english speaking using proper serves language will make guest relax and chillout…not to mention Singapore is Chinese speaking country.2. the fake firealarms should have a written or face to face explanation in person at breakfast or reception.
Response from Property: Dear Guest,Thank you for sharing your recent experience with us. We appreciate your detailed feedback and are glad to hear you found our hotel new and our staff hardworking in both the breakfast and executive lounge areas.I’m sorry to learn that your experience did not meet the high standards you’ve come to expect from Pullman hotels. I apologize for the inappropriate response you received regarding your request for a late check-out. We understand the importance of clear and courteous communication, and we will be addressing this issue with our team to ensure that all interactions are handled professionally and respectfully in both Mandarin and English.Additionally, I regret that the issue with the fire alarms was not communicated effectively. We understand how unsettling such events can be, and we will work on improving our communication process to provide timely and clear explanations during such occurrences.Your feedback is invaluable in helping us enhance our service standards. We are committed to making improvements based on your comments and hope to provide a more seamless experience on your next visit.Thank you once again for your feedback and for choosing to stay with us.Best regards,Farah DinahGuest Services Manager