Vienna 3 Best Hotel (Zhuhai Gongbei Port) Guest Reviews
4.5/5
Good
613 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.5
Service4.5
Cleanliness4.6
Filter by:
Sort by:
All reviews(613)
Positive reviews(588)
Reviews with photos/video(67)
Friendly front desk staff(52)
Classy environment(46)
Great location(37)
Convenient parking(24)
Easy to get around(23)
Comfortable bed(19)
Perfect for business trips(10)
Would stay again(10)
Negative reviews(25)
Juan N.
Deluxe Double Room
Stayed in Sep 2023
Solo travelers
20 review
5.0/5
Outstanding
Posted on Oct 29, 2023
Good location in the Gongbei area, around 2.5 km away from the train station. Comfortable bed and flexible check out schedule.
Nobody seem to speak English, but it was no problem as long as you know some basic Chinese or you have a translation app.
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
Guest User
Standard Single Room
Stayed in Feb 2023
Travel with friends
8 review
1.2/5
Posted on Mar 5, 2023
The overall equipment is very general, there are no disposable slippers, only reusable plastic slippers. The sound insulation is very poor. You can hear the sound of walking around in the aisle and opening and closing the door in the middle of the night. You can even hear the sound of the TV next door, which affects your rest very much! The pressing design of the shower gel shampoo in the bathroom is unreasonable. It is not a normal pressing up and down. It takes a lot of effort to press the plastic bottle with the whole palm to press it out. It is not friendly to girls, and it is not friendly to people with hand injuries! The store is equipped with a chargeable charging cable. The deposit is 39 yuan, and the charge is charged by the hour. Although it is cheaper than the power bank outside after charging, it can’t be loaded when you want to stop using the deposit. I thought I was an exception, but it turned out When I checked out in the morning, the elder brother who was riding the elevator with me also responded to the same situation. Isn’t this just trying to collect a deposit in disguise!
The hygienic environment is worrying, even if the sheets are torn, there are traces of suspected blood that haven't been washed. Speechless!
The service is also average. The price booked on Ctrip is higher than the price on the price list of the store, but the front desk said that the price on the price list is the price during the epidemic, which is different from the current one. Who is fooling, the date on it is clearly written on the current day. Moreover, the room price booked on site by the passengers who came later was lower than the price we booked on Ctrip. In addition, there is only one person at the front desk on weekends. One person has to answer the phone and check in. It is simply not enough manpower, and there are many people sitting in the office behind the front desk. I don't understand why we don't arrange more people for the front desk.
Parking is also very inconvenient, crowded!
All in all, this is the worst Vienna I've ever lived in!
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We regret for your experience during your stay at the hotel. Your valuable opinion is very important to us, we will inform relevant departments to improve service quality, hope you can book this hotel again, and give us a chance to apologize. Looking forward to visiting again!
Guest User
Standard Single Room
Stayed in May 2023
Couples
3 review
2.0/5
Posted on Jun 8, 2023
The sound insulation is extremely poor, you can hear the voices from the next door, if someone walks outside and talks, the door is the same as if there is no door. At five o'clock in the morning, I met xx laughing outside, and I was awakened immediately, and the quiet hiss of xx was also obvious from the companions. In addition, the anti-theft lock is broken and cannot be used.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We regret for your experience during your stay at the hotel. Your valuable opinion is very important to us, we will inform relevant departments to improve service quality, hope you can book this hotel again, and give us a chance to apologize. Looking forward to visiting again!
Guest User
Discount Single Room
Stayed in Feb 2023
Other
1 review
1.0/5
Posted on Mar 19, 2023
Extremely bad, so bad, first of all, there is no room at the store in the early morning, so let us wait, saying that someone else just checked out the hourly room for cleaning, and the room I reserved cannot be re-sold even if I don’t check in, the front desk quibbles With a sneer on his face, he later complained to Ctrip, the customer service brother was very active to help solve the problem, advanced the compensation and promised to hold the hotel accountable, and he must be severely punished! ! ! ! ! Second, it is very noisy and there is almost no sound insulation. I was woken up by the crying of the children next door at six o'clock in the morning and ran in the corridor. Don't live! Don't live! Don't live! Terrible! very bad!
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We regret for your experience during your stay at the hotel. Your valuable opinion is very important to us, we will inform relevant departments to improve service quality, hope you can book this hotel again, and give us a chance to apologize. Looking forward to visiting again!
Guest User
Standard Double Room
Stayed in Jan 2023
Business travelers
3 review
1.0/5
Posted on Apr 22, 2023
If you can't stay here, don't stay here, anyway, you won't be satisfied!
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We regret for your experience during your stay at the hotel. Your valuable opinion is very important to us, we will inform relevant departments to improve service quality, hope you can book this hotel again, and give us a chance to apologize. Looking forward to visiting again!