Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.3
Amenities8.6
Service8.9
Cleanliness8.9
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All reviews(541)
Positive reviews(515)
Reviews with photos/video(127)
Convenient for shopping(53)
Easy to get around(39)
Well designed(14)
Tasty food(14)
Close to metro(13)
Perfect for business trips(12)
Shower difficult to use(10)
Great swimming pool(8)
Negative reviews(26)
The Hermit
Superior Twin Room
Stayed in Jun 2025
Couple
9 review
10/10
Outstanding
Posted on Jul 27, 2025
Met all expectations except for how small the bathroom was 😅 but overall enjoyed the experience.
Response from Property: Dear The HermitThank you for selecting Pullman Singapore Orchard as your preferred accommodation.We are delighted to know that you had such an enjoyable experience. We look forward to welcoming you again.Best Regards,Rob McIntyreGeneral ManagerPullman Singapore Orchard
Vincy
Classic Room
Stayed in May 2025
Couple
18 review
7.5/10
Posted on Jun 24, 2025
The room is quite humid and feels damp. Without a blanket, it gets cold, but with a blanket, it becomes damp and stuffy. The sound insulation is poor—you can hear doors opening and closing in adjacent rooms throughout the night, as well as the movement of other guests in the corridor. It's difficult to sleep with all the noise. The pillow also lacks proper support and becomes completely flat after a short time, which results in a stiff neck and upper back. There are also some light black stains on the mattress sheet. Other than the mentioned, the rest are ok. Very smooth check in and check out.
Response from Property: Dear VincyThank you for sharing your feedback. We’re sorry to hear about the humidity and noise issues you experienced, which affected your comfort. For future stays, please do not hesitate to highlight such concerns to our team during your visit — we would be happy to check the room conditions and, if needed, arrange a room move to ensure a more restful environment.Regarding the bed and pillow comfort, please feel free to let us know as well. We can provide a bed topper for added support, and we offer a pillow menu with different options to help you find the perfect fit for a better night’s sleep.We appreciate your valuable comments and hope to welcome you back for a more comfortable stay.Best Regards,Rob McIntyreGeneral ManagerPullman Singapore Orchard
Xuanniee
Classic Room
Stayed in May 2025
Business traveler
14 review
10/10
Outstanding
Posted on Jun 17, 2025
Good location beside Paragon shopping and hospital. Easy to access for business work trip.
Response from Property: Dear XuannieeThank you for selecting Pullman Singapore Orchard as your preferred accommodation.We are delighted to know that you had such an enjoyable experience. We look forward to welcoming you again.Best Regards,Rob McIntyreGeneral ManagerPullman Singapore Orchard
Guest User
Superior King Room
Stayed in Apr 2025
Other
20 review
8.5/10
Very Good
Posted on Jun 2, 2025
The room and bed size is OK but the setting is quite basic. There's only one couch and a small table. The bath room is also of good size but the ceiling mounted shower requires some repair (it keeps dripping while it's supposed to be shut). Guests need to take a walk on level 4 to change elevator, which is a bit inconvenient. This hotel is not very close to MRT stations (it's kind of in between two), bus stop is nearer though. Given the premium Orchard road location, It still offers fair value, but it could have been better maintained.
Response from Property: Dear GuestThank you for selecting Pullman Singapore Orchard as your preferred accommodation.We are delighted to know that you had such an enjoyable experience. We look forward to welcoming you again.Best Regards,Rob McIntyreGeneral ManagerPullman Singapore Orchard
NeedCoffeeNow
Superior Twin Room
Stayed in Apr 2025
Traveling with friends
52 review
8.5/10
Very Good
Posted on May 19, 2025
Hotel is conveniently located in the heart of the shopping capital and everywhere is walking distance. Perfect if u have intention to shop.
Response from Property: Dear EricThank you for selecting Pullman Singapore Orchard as your preferred accommodation.We are delighted to know that you had such an enjoyable experience. We look forward to welcoming you again.Best Regards,Rob McIntyreGeneral ManagerPullman Singapore Orchard
EDDU MECCA
Classic Room
Stayed in Mar 2025
Family
14 review
10/10
Outstanding
Posted on May 1, 2025
The Sweetheart Hotel in Orchard Area. Behind Mosque and around of shopping center branded store in Singapore. Absolutely stay here many times ❤️❤️❤️
Response from Property: Dear Eddu MeccaThank you for selecting Pullman Singapore Orchard as your preferred accommodation.We are delighted to know that you had such an enjoyable experience. We look forward to welcoming you again.Best Regards,Rob McIntyreGeneral ManagerPullman Singapore Orchard
Bryan Fang
Classic Room
Stayed in Jan 2025
Couple
25 review
8.5/10
Very Good
Posted on Feb 13, 2025
Bought a stay voucher via Trip app to experience this newly open hotel in the heart of Orchard.
Hotel entrance is facing Paragon shopping mall. Small cosy lobby with lots of sitting area. Modernised check-in counter where you could stand beside the staff during the check-in.
Check-in staff was not smiling when welcoming us. Bad first impression.
Our club access room was upgraded from classic to superior which I felt thankful but nothing to wow about because from the pictures both classic and superior rooms looked similar.
Had to take a lift up to the general floor on the 4th where a lounge, restaurant, swimming pool, gym and the club residence rooms are located. There is also a currency exchange machine at the end of the hallway.
Our room was located on the 6th so we had to take a 2nd lift up. Felt abit cramped on the 4th floor where the hallway is narrow. Hallway on our room floor was normal width.
Room was great, clean and simple. Fitted nicely with basic stuff. Shower was good, rain shower could be better with smaller and more holes.
Archive Club is located on the 4th at the end of the hallway to Club Residences' rooms. Lovely, cosy and staff here were super friendly and helpful. Evening cocktail (5-7pm) has a small variety of canapes and not too shabby array of alcohol available.
Had my breakfast here as well, ala-carte buffet. Can customise own preferences for the food you want to have. Breakfast also comes with champagne.
Did not have a meal at Eden restaurant. Do take note no bathroom slippers allowed as a dress code.
Swimming pool looks to be about 15m long, no one was using the pool when we visited. 5 cabanas that required reservation which you may do so via a QR code on your tv in the hotel's facility catalogue.
Bar in the lounge has an extensive range of alcohol available. The lounge looks to be very cosy as well.
Check out was smooth and quick. Staff bidded us goodbye with a smile.
Overall an enjoyable stay here
6/20
Response from Property: Dear BryanThank you for taking the time to share such a detailed review of your stay with us.We are thrilled to hear that you had an overall enjoyable experience. However, we sincerely apologize for the lack of warmth during check-in. We will work with our team to improve first impressions and ensure a more welcoming experience.Your comments regarding the room and its amenities, including the rain shower, are valuable and will be considered as we continue to enhance our guest experience. Thank you for choosing Pullman Singapore Orchard. We look forward to welcoming you back for an even more delightful experience. Best RegardsRob McIntyreGeneral ManagerPullman Singapore Orchard
Cambotea
Classic Room
Stayed in Apr 2025
Business traveler
26 review
10/10
Outstanding
Posted on Jun 17, 2025
Good for business traveller, pool view bar is the best for business talk;
Response from Property: Dear CamboteaThank you for selecting Pullman Singapore Orchard as your preferred accommodation.We are delighted to know that you had such an enjoyable experience. We look forward to welcoming you again.Best Regards,Rob McIntyreGeneral ManagerPullman Singapore Orchard
N Hoven
Superior Twin Room
Stayed in Jan 2025
Business traveler
23 review
9.0/10
Great
Posted on Feb 15, 2025
Was In Meeting In Singpore For 2 day.We book 2 night with ABF.Chack in Was very slow we was there around 14.30 PM we got out key at 16.55PM.Hotel lobby was very nice
ABF was very good.Room is Big and clean As Accor Standard.Location is very good near all shopping center.
Response from Property: Dear N HovenThank you for sharing your feedback. However, we sincerely apologize for the delay during check-in. It was indeed a busy period, and we regret any inconvenience this may have caused. Thank you for your understanding, and we appreciate your patience.We will continue to work on improving our processes, and we hope to welcome you back for a smoother experience next time.Best RegardsRob McIntyreGeneral ManagerPullman Singapore Orchard
aljy
Superior King Room
Stayed in Jan 2025
Couple
2 review
9.5/10
Amazing
Posted on Feb 9, 2025
super thoughtful staff who gave a handwritten note and cake for my birthday! had such a good time <3
Response from Property: Dear AljyThank you for selecting Pullman Singapore Orchard as your preferred accommodation.We are delighted to know that you had such an enjoyable experience. We look forward to welcoming you again.Best Regards,Rob McIntyreGeneral ManagerPullman Singapore Orchard
FionaKean
Premier King Room
Stayed in Dec 2024
Family
1 review
10/10
Outstanding
Posted on Feb 4, 2025
Service was excellent and staff were all very friendly. It was my son's birthday and the hotel actually presented us with a whole birthday cake in the room, and another small 1 from the restaurant staff by the pool with mocktails! Needless to say, the location is great too.
Response from Property: Dear FionaWe are thrilled to know you had such a fantastic experience with us. Celebrating special occasions is something we love to do, and we are so happy that your son’s birthday was made even more memorable with our little surprises. We will be sure to share your compliments with our team.Thank you for choosing Pullman Singapore Orchard. We hope to welcome you back for another wonderful stay soon.Best RegardsRob McIntyreGeneral ManagerPullman Singapore Orchard
Lucia Tri N
Classic Room
Stayed in May 2025
Couple
6 review
10/10
Outstanding
Posted on Jun 9, 2025
Wonderful
Response from Property: Dear LuciaThank you for selecting Pullman Singapore Orchard as your preferred accommodation.We are delighted to know that you had such an enjoyable experience. We look forward to welcoming you again.Best Regards,Rob McIntyreGeneral ManagerPullman Singapore Orchard
Danat
Classic Room
Stayed in May 2025
Business traveler
7 review
8.5/10
Very Good
Posted on Jun 30, 2025
Great location with easy access to shopping, dining & public transportation.
Comfortable room.
Breakfast was fine but not excellent
Overall its value for the price.
Response from Property: Dear DanatThank you for selecting Pullman Singapore Orchard as your preferred accommodation.We are delighted to know that you had such an enjoyable experience. We look forward to welcoming you again.Best Regards,Rob McIntyreGeneral ManagerPullman Singapore Orchard
Angi3
Classic Room
Stayed in May 2025
Business traveler
6 review
8.5/10
Very Good
Posted on Jun 24, 2025
Here for business trip and everything is well arranged between Trip.com and the hotel. Hotel Check-in is smooth and room is clean. Hotel location is great, centralised among the malls and two MRT to go to. Will definitely be here again!
Response from Property: Dear Angi3Thank you for selecting Pullman Singapore Orchard as your preferred accommodation.We are delighted to know that you had such an enjoyable experience. We look forward to welcoming you again.Best Regards,Rob McIntyreGeneral ManagerPullman Singapore Orchard
Lennychk
Classic Room
Stayed in May 2025
Traveling with friends
8 review
10/10
Outstanding
Posted on Jul 6, 2025
The location is in the orchard for those who want to shop, it is very suitable to stay here
Response from Property: Dear LennychkThank you for selecting Pullman Singapore Orchard as your preferred accommodation.We are delighted to know that you had such an enjoyable experience. We look forward to welcoming you again.Best Regards,Rob McIntyreGeneral ManagerPullman Singapore Orchard