Crowne Plaza Shenzhen Nanshan

Crowne Plaza Shenzhen Nanshan Reviews

Crowne Plaza Shenzhen Nanshan

No.9819 Shennan Boulevard, Nanshan District, Shenzhen, Guangdong, ChinaSee Hotel Details
Crowne Plaza Shenzhen Nanshan
Crowne Plaza Shenzhen NanshanCrowne Plaza Shenzhen NanshanCrowne Plaza Shenzhen Nanshan
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1 night

Guest Reviews

9.5/10
Outstanding
8043 review
Verified reviews
Location9.6
Amenities9.5
Service9.5
Cleanliness9.6
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All reviews(8043)
Positive reviews(7929)
Reviews with photos/video(2858)
Loved the view(1097)
Delicious breakfast(853)
Perfect for business trips(621)
Great swimming pool(544)
Close to metro(420)
Friendly front desk staff(387)
Has an infinity pool(128)
Delicious buffet(112)
Negative reviews(113)
Guest User
2 Twin Beds Standard
Stayed in Jun 2025
Traveling with friends
3 review
10/10
Outstanding
Posted on Jul 27, 2025
It is my 5th or 6th time staying in this hotel. The hotel is very new and clean. The view is astonishing!!!It is still my all time favorite hotel in Shenzhen. Especially the service is so good and will still choose to stay here for my next visit to Shenzhen.
Response from Property: 尊敬的賓客,非常感謝您對深圳深鐵皇冠假日酒店的認可與讚美,酒店地處高新科技園區,地理位置優越,配套全新完善的服務設施,為您打造舒適雅緻的到店體驗。客房、餐廳及健身中心等均配備全景落地窗,可讓您飽覽城區內自然美景,享受休閑時光,領略城市迷人風光。您的認可是我們前進的動力,誠摯期待與您再次相遇,酒店全體員工竭誠為您服務,祝您生活愉快!一深圳深鐵皇冠假日酒店
Anonymous User
2 Twin Beds Standard
Stayed in Jun 2025
Solo traveler
5 review
10/10
Outstanding
Posted on Jul 4, 2025
I had a very pleasant stay. The room was spacious, organized, clean, and neat.  It also had a great view with a small couch and a table by the window, it was nice to work while watching a great view.  The staff was nice and it did not take too long to check in or check out. They offer luggage keeping service. Personally, I like the structure of shower room and washroom, placement of the bathtub, selections of teas and drip bag (they have decaf), hair dryer, large window. The location is great too. It was very convenient to get to the hotel from the airport, and it is just right above the metro station, I would say one minute walk. Although you have to transfer one time, it takes less than 20 minutes to get to the Futian station where you can take the train to get to Hong Kong.   I would definitely like to visit here again when I travel to Shenzhen next time.
Response from Property: Dear Guest, Thank you for taking the time to share your feedback with us, we sincerely appreciate your recognition and praise of Crowne Plaza Shenzhen Nanshan. We value your patronage and hope to have the opportunity to better serve you in the future.Warm regards, Crowne Plaza Shenzhen Nanshan Management Team
THLIN8
2 Twin Beds Standard
Stayed in Jun 2025
Traveling with friends
4 review
9.5/10
Amazing
Posted on Jul 4, 2025
Everything was great, there was just a lingering smoking smell in the room. Service was great, all had great care and the view was superb!
Response from Property: Dear Guest,Thank you for your feedback. We're glad you enjoyed the service and the view. We apologize for the lingering smoking smell in the room and will address this issue promptly to ensure a pleasant stay for all our guests. We look forward to welcoming you back!Best regards,Shenzhen Metro Crown Plaza Hotel
Guest User
1 King Bed Standard
Stayed in May 2025
Couple
29 review
10/10
Outstanding
Posted on Jun 30, 2025
very nice hotel we came to celebrate birthday and the staff were very sweet to prepare surprise for us!
Response from Property: Dear Guest, Thank you for taking the time to share your feedback with us, we sincerely appreciate your recognition and praise of Crowne Plaza Shenzhen Nanshan. We value your patronage and hope to have the opportunity to better serve you in the future.Warm regards, Crowne Plaza Shenzhen Nanshan Management Team
Guest User
2 Twin Beds Standard
Stayed in May 2025
Family
41 review
9.5/10
Amazing
Posted on Jun 28, 2025
I’m very surprised with the quality of the hotel with the price it charged. Totally worth the value! Location is superb! Less than 10 minutes walk to MIXC and a subway D entrance is inside the hotel building so super easy to get to everywhere. Special thanks to the front desk staff to give us an upgrade upon check-in.😊 Also great thanks to housekeeping staff 黃喜梅 for being so thoughtful! We will definitely back stay again soon!
Response from Property: Dear Guest, Thank you for taking the time to share your feedback with us, we sincerely appreciate your recognition and praise of Crowne Plaza Shenzhen Nanshan. We value your patronage and hope to have the opportunity to better serve you in the future.Warm regards, Crowne Plaza Shenzhen Nanshan Management Team
Ni@Ni
2 Twin Beds Standard
Stayed in May 2025
Family
9 review
9.0/10
Great
Posted on Jun 25, 2025
Establishing and maintaining a brand is an immense challenge. Good management is the foundation of a strong team. In the services industry, one success lifts all, while one failure drags everything down.
Response from Property: Dear Guest, Thank you for taking the time to share your feedback with us, we sincerely appreciate your recognition and praise of Crowne Plaza Shenzhen Nanshan. We value your patronage and hope to have the opportunity to better serve you in the future.Warm regards, Crowne Plaza Shenzhen Nanshan Management Team
Guest User
1 King Bed Standard
Stayed in May 2025
Traveling with friends
13 review
10/10
Outstanding
Posted on Jun 22, 2025
The high floor and view are so refreshing. We were lucky to witness bright light, moving clouds, heavy rain and beautiful sunset all in two hours.
Response from Property: Dear Guest, Thank you for taking the time to share your feedback with us, we sincerely appreciate your recognition and praise of Crowne Plaza Shenzhen Nanshan. We value your patronage and hope to have the opportunity to better serve you in the future.Warm regards, Crowne Plaza Shenzhen Nanshan Management Team
SAIT SALTUK
1 King Bed Standard High Floor
Stayed in May 2025
Business traveler
4 review
10/10
Outstanding
Posted on Jun 16, 2025
Best western - chinese breakfast in town. I always loved the stays at crowne plaza. Very good location
Response from Property: Dear Guest, Thank you for taking the time to share your feedback with us, we sincerely appreciate your recognition and praise of Crowne Plaza Shenzhen Nanshan. We value your patronage and hope to have the opportunity to better serve you in the future.Warm regards, Crowne Plaza Shenzhen Nanshan Management Team
Guest User
2 Twin Beds Standard
Stayed in May 2025
Family
5 review
10/10
Outstanding
Posted on Jun 9, 2025
Very new, sophisticated and modern decorated hotel rooms, the actual room looks even prettier than the pictures itself. Staff are really friendly and helpful. Food at the buffet is superb. Fitness level is well equipped. We are travelling with 2 mid ages couples either 2 kids and 2 elderly, everyone has nothing but compliments of the rooms and the whole stay. We wish to have stayed for even more nights with Crowne Plaza. Thank you for your hospitality!
Response from Property: 尊敬的賓客,非常感謝您對深圳深鐵皇冠假日酒店的高度評價與熱情反饋!我們非常榮幸能為您提供如此滿意的住宿體驗。酒店房間的精美現代裝修、友好的工作人員、美味的自助餐以及齊全的健身房設施,都是為了讓您的旅程更加舒適與愜意。我們深知家庭出行的多樣化需求,很高興能為您的同行夥伴,包括孩子和長者,提供舒適便捷的體驗。您的滿意是我們最大的動力,期待您未來能與家人再次光臨,享受更多美好的時光!祝您生活愉快!一深圳深鐵皇冠假日酒店
Yean ling
1 King Bed Standard
Stayed in Jun 2025
Couple
5 review
9.5/10
Amazing
Posted on Jul 6, 2025
Very nice spot.hotel comfortable and i will came back next time when I'm here...
Response from Property: Dear Guest, Thank you for taking the time to share your feedback with us, we sincerely appreciate your recognition and praise of Crowne Plaza Shenzhen Nanshan. We value your patronage and hope to have the opportunity to better serve you in the future.Warm regards, Crowne Plaza Shenzhen Nanshan Management Team
Guest User
1 King Bed Standard
Stayed in Apr 2025
Family
4 review
9.0/10
Great
Posted on Jun 1, 2025
Rooms are spacious and clean. Service is attentive, provided a beautiful cake for my son's birthday as a gift. Breakfast buffet was very satisfying, a wide range of food and many made on the spot stations serving hot food . Location is convenient too.
Response from Property: Dear Guest, Thank you for taking the time to share your feedback with us, we sincerely appreciate your recognition and praise of Crowne Plaza Shenzhen Nanshan. We value your patronage and hope to have the opportunity to better serve you in the future.Warm regards, Crowne Plaza Shenzhen Nanshan Management Team
wamaisi
1 King Bed Standard
Stayed in Apr 2025
Solo traveler
2 review
10/10
Outstanding
Posted on Jun 6, 2025
Well known brand hotel thats suits its star ratings. Location is good just above underground train station. Lobby and rooms located at high floors which have good views all around the building. Good a free upgrade to bigger room. Stayed for 2 nights and got a 1 for 1 breakfast deal by counter staff upon check-in. Good a pleasure and warmth service by a gentleman name Alex.
Response from Property: 尊敬的賓客,能讓您感受到滿意周到的服務體驗是我們努力的目標,感謝您分享此份點評內容,我們已將您的好評認可第一時間轉告給酒店員工,您的鼓勵使我們備受鼓舞。您的認可是我們前進的動力,在住店期間為您打造舒適雅緻的居住環境,為您的深圳之旅增添更多美好的回憶是我們的目標。誠摯期待與您再次相遇,酒店全體員工竭誠為您服務,祝您生活愉快!一深圳深鐵皇冠假日酒店
Ying Kit
1 King Bed Standard
Stayed in Apr 2025
Couple
1 review
9.5/10
Amazing
Posted on May 11, 2025
The room is new & modern with nice swimming pool. The services is excellent and handle requests very well. Highly recommended.
Response from Property: Dear Guest, Thank you for taking the time to share your feedback with us, we sincerely appreciate your recognition and praise of Crowne Plaza Shenzhen Nanshan. We value your patronage and hope to have the opportunity to better serve you in the future.Warm regards, Crowne Plaza Shenzhen Nanshan Management Team
Siddhartha Lawrence
1 King Bed Standard
Stayed in Apr 2025
Business traveler
20 review
10/10
Outstanding
Posted on May 8, 2025
One of the best hotels I have stayed in. Great Front Desk Staff. Great Location. Rooms are the best Metro is right below. Market is Beside. And there are lots of 24hour stores. 5 star at its best. Will defintely come back.
Response from Property: Dear Guest, Thank you for taking the time to share your feedback with us, we sincerely appreciate your recognition and praise of Crowne Plaza Shenzhen Nanshan. We value your patronage and hope to have the opportunity to better serve you in the future.Warm regards, Crowne Plaza Shenzhen Nanshan Management Team
zhu zi
2 Twin Beds Standard
Stayed in Apr 2025
Family
3 review
7.0/10
Posted on May 4, 2025
Overall ok. Service at all day dining area was not very good, they don't bring you to table in the morning for breakfast. So you need to search around for table. The staff didn't notice you are not done with your buffet breakfast, and they clean up your table ready for next group, when we come back to table with your 2nd round of food, you are surprised that they are cleaning up your table. Because they don't bring you to the table, that's why there were different group fighting for table and some argument between 2 groups of pple when we were eating breakfast that morning.
Response from Property: Dear Guest,Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you encountered during your stay. We will certainly take your feedback into consideration as we continually work to improve our offerings to please all our guests.We value your patronage and hope to have the opportunity to better serve you in the future and restore your confidence in our hotel.Warm regards, Crowne Plaza Shenzhen Nanshan Management Team