Lavande Hotel (Shenzhen Dongmen Shuibei Cuizhu Subway Station) Reviews

Response from Property: 尊敬的客人，您好！感謝您分享入住體驗。酒店位於羅湖區萬科俊園大廈，區商圈中心。關於您提到的清潔度問題：我們已對您入住的房間進行徹底複查，並對相關保潔人員進行了再培訓，加強細節衞生檢查。早餐區域問題，我們深表歉意。由於酒店建築結構限制，當前早餐廳確實存在高峯期擁擠情況。雖規模有限，但正因如此我們能更專注個性化服務。再次感謝您的直言相告，這讓我們有機會做得更好。祝商祺！

Response from Property: 尊敬的客人，非常感謝您給予我們的高度評價，以及對入住體驗的細緻反饋！得知您在酒店度過了愉快的時光，且對房間的乾淨整潔和周邊豐富的餐飲購物環境感到滿意，我們由衷欣喜！關於您提到的噪音干擾、房間無湯品供應以及下午茶體驗有待提升的問題，我們十分重視。已安排專人排查噪音源頭並加強隔音處理，同時將湯品增設納入客房服務優化計劃，也會結合您的建議對下午茶菜單進行重新研討與調整。您的每一條建議都是我們進步的方向，期待下次能為您帶來全方位升級的品質體驗，靜候您的再次光臨！

Response from Property: Dear guest, thank you very much for awarding our hotel a five-star rating. We are glad that you are satisfied with our hotel. We have always been committed to providing cordial and thoughtful services so that every guest can feel at home. In addition, we attach great importance to the comfort experience of guests and ensure that you can get a comfortable sleep quality. Thank you very much for your affirmation and support of our hotel. We will continue to provide better services to every guest. Looking forward to your visit again!

Response from Property: 尊敬的客人，非常感謝您獎勵我們酒店的五星好評。很高興您對我們的酒店感到滿意，我們一直以提供親切周到的服務為宗旨，讓每一位客人都能感受到賓至如歸的待遇。此外，我們非常重視客人的舒適體驗，確保您能得到舒適的睡眠質量。非常感謝您對我們酒店的肯定和支持，我們將一如既往地為每一位客人提供更好的服務。期待您的再次光臨！

Response from Property: Dear Madam, Hello! Thank you very much for taking the time to share your stay experience. We are deeply sorry for the unpleasant experience during your stay. Regarding the swimming pool, we attach great importance to your feedback on the condition of the swimming pool. After inspection, it was found that the promotional information was misleading. We are sorry. This is a serious omission in our management. The promotional information has been corrected. Regarding the use of electrical appliances and the peeling of wallpaper, we are very sorry. We have notified the engineering department to prioritize the same room type as your room and repair or replace all faulty equipment. At the same time, some wallpaper repair work is planned to be completed before the third quarter. Regarding breakfast, we are also sorry. We will review the food selection, quality and presentation, and strive to improve the breakfast experience. Finally, thank you for your recognition of our hotel service staff. This is the core value of our team's efforts. Once again, we apologize for the many inconveniences caused to you. We sincerely hope that there will be a second chance in the future to show you our true service standards and improved facilities. Wish you a pleasant journey!

Response from Property: 尊敬的客人，非常感謝您獎勵我們酒店的五星好評。很高興您對我們的酒店感到滿意，我們一直以提供親切周到的服務為宗旨，讓每一位客人都能感受到賓至如歸的待遇。此外，我們非常重視客人的舒適體驗，確保您能得到舒適的睡眠質量。非常感謝您對我們酒店的肯定和支持，我們將一如既往地為每一位客人提供更好的服務。期待您的再次光臨！

Response from Property: thank you very much,you encouragement means a lot to us and welcome to visit us again!

Response from Property: It sounds like you're providing feedback on a recent experience, possibly at a hotel or accommodation. Here's a more structured version of your feedback:"I encountered a foul odor coming from the toilet, which was unpleasant. Additionally, the front desk service was less than efficient and could have been improved. Some of the TV channels were also not working, which was disappointing. I hope these issues can be addressed for future guests."This feedback highlights the main concerns clearly and professionally, allowing the establishment to address the problems more effectively. Let me know if you'd like to adjust or add anything else!

Response from Property: 感謝您的細心點評哦！小麗覺得您是一個相當有品位的人！服務好是因為有像您這樣的客人隨時關注着我們，我們致力為您提供親切周到的入住體驗。在麗楓我們信奉客人是鄰里，所以您在入住間的一切，我們都尤為的關心，麗楓酒店是一家以薰衣草舒適文化為主題的酒店，您應該感受到了與別的酒店不同的文化和舒適氣息，關懷，體貼，照顧，温暖，是每位麗楓人送給親最真誠的禮物，在這裏，我們會一如既往用親切的笑容歡迎您的再次到來，謝謝！

Response from Property: 小麗感謝您在百忙之中給我們這裏大的鼓勵與支持，讓我們倍感喜悦，同時更加堅定了要用心做極致服務，為每一位客人帶來最棒的入住感受，會不斷去提高自己的工作技能，給您以最快的速度辦理入住和退房手續，看您這麼喜愛，記得還要“see you again”哦~

Response from Property: Xiaoli is so happy~ She met such a nice person like Qinqin~ Xiaoli will continue to work hard~ to meet more kind, beautiful and wise people like Qinqin~ I wish you all the best

Response from Property: 尊敬的客人，非常感謝您獎勵我們酒店的五星好評。很高興您對我們的酒店感到滿意，我們一直以提供親切周到的服務為宗旨，讓每一位客人都能感受到賓至如歸的待遇。此外，我們非常重視客人的舒適體驗，確保您能得到舒適的睡眠質量。非常感謝您對我們酒店的肯定和支持，我們將一如既往地為每一位客人提供更好的服務。期待您的再次光臨！

Response from Property: 小麗感謝您在百忙之中給我們這裏大的鼓勵與支持，讓我們倍感喜悦，同時更加堅定了要用心做極致服務，為每一位客人帶來最棒的入住感受，會不斷去提高自己的工作技能，給您以最快的速度辦理入住和退房手續，看您這麼喜愛，記得還要“see you again”哦~

Response from Property: Thank you dear for the good review~ Remember to take care of yourself when you are out~ Pay attention to your diet and rest~ I hope everything goes well~ Dear, be in a good mood~ All the efforts are worth it!