Grand Mercure Hangzhou Zijingang Reviews

Very welcoming and helpful staff. Everything is literally amazing and I’ll recommend it anytime

The stay was really nice, the hotel was clean and the staff, well trained in courteous, good service was provided 👍

Good customer service and comolimentary carpark. Will come back again. Nice ambience.

Very good service, room is spacious and comfortable! The only downside, breakfast’s kinda limited, not much variety. Other than that, good stay!

A pleasant and comfortable stay at this lovely hotel. The decor and design of the hotel gives a unique and serene ambience. Service was excellent and staff were friendly and professional. Room is not big but clean and comfortable. The downside is that the room is quite stuffy even in winter cos it seems the hotel turned in the heating system. The hotel provides children’s slippers and toothbrush. There is also a free laundromat with ironing facilities which is really useful especially when travelling with young children. Breakfast variety was acceptable. Location is about 20min from city by car. Overall an excellent stay at this lovely hotel.

Great hotel and location. Near to west lake and new hotel. Space of room is amazing. I will come here Again.

Very good hotel! I enjoyed my stay. It is clean, the staff is kind. Room is very spacious, which made the stay very comfortable. It is well connected by public transport.

Great! 👍 First time here, Hangzhou Clean and comfortable 👍

It was a great hotel . The room was so clean also the breakfast had lots of choices. The atmosphere and design of rooms were beautiful.

We had a wonderful experience spending time in Hangzhou, especially at this hotel. We rented a car, so the location didn't matter to us, but it was a 20-minute drive to West Lake. Next to the hotel, there's a Starbucks and a Domino's Pizza, which made our first night of stay pretty great. The breakfast had enough options to choose from, and the food was quite fresh. The front desk staff was very friendly and nice, and they answered our questions very patiently.

Had a great stay here, staff is incredible and you can ask them anything anytime on wechat and get a reply immediately. Room is very clean and they are not stingy with towels or amenities. Usually hotels have awful hairdryers, Mercure had a good one. It’s a small detail but appreciated. Will stay again in the future! 😁

Best hotel in shanghai, will back again in next trip. Best hotel staffs, thank for your service.

This is a new hotel with very stylish design and friendly staff. A nice stay! Would like to come back next time

It is ok for one night. The bar was closed at 9 pm. The breakfast was ok. Bedroom was excellent. The hotel is really big and busy.