Vienna Hotel (Shenzhen Bao'an Xin'an'Wanda Plaza) Reviews

Response from Property: 親愛的貴賓，您好！非常感謝您對我們維也納酒店前海寶安店的支持和喜愛，很榮幸給您帶來滿意的體驗，服務好每一位賓客是我們最神聖而偉大的使命，我們全體員工會繼續加倍努力，期待您的再次光臨，祝您工作順利，生活愉快

Response from Property: Dear Guest, Thank you for your feedback, and we sincerely apologize for the inconvenience caused during your stay. Regarding the cleanliness concerns you raised, we have immediately enhanced training and inspection procedures for our cleaning team to ensure strict compliance with hygiene standards across all areas. As for the surrounding environment, we are actively collaborating with relevant local authorities to implement improvements and will update our hotel guide to highlight nearby amenities more clearly for guests’ reference. To address the language barriers, we have initiated multilingual training programs for our staff and are in the process of introducing 24-hour real-time translation devices to better serve international guests. Your insights are invaluable to our growth, and should you choose to stay with us again, we would be honored to offer you a complimentary room upgrade and assign a dedicated service coordinator to ensure a seamless experience. We truly hope to regain your trust in the future.

Response from Property: Thank you for your positive feedback! We’re thrilled to hear that you enjoyed our prime location. Being strategically situated near popular attractions, business districts, and convenient transportation options is something we take pride in, and we’re glad it enhanced your stay. Your satisfaction motivates us to keep delivering memorable experiences. We hope to welcome you back soon—safe travels and happy adventures ahead!

Response from Property: Dear distinguished guest, hello! Your praise makes us feel doubly happy. All staff at Vienna Qianhai Baoan Center Store are working hard to serve every guest. Our growth is inseparable from your support. Our store will complete a comprehensive renovation and upgrade in April 2024, adding 24-hour self-service laundry, a gym and a self-service book bar and tea in the lobby. Currently, the rooms are equipped with air purifiers to create a peaceful night to help you sleep, and skin-friendly Bedding, to create a good sleep quality for you, welcome your next visit~

Response from Property: Dear guest, thank you very much for taking the time to share your experience of staying in our hotel. The hotel is located in Wanda Plaza, Qianhai Baoan Center, Baoan District, Shenzhen. It is not Happy Harbor. The website has relevant information and address for detailed reference when booking. When you go out, don’t forget to bring a good mood and smile! May you have a lot of happiness and beauty during your journey. We will continue to work hard to improve our services and hope to see you again at Vienna Qianhai Baoan Center. I wish you a happy mood and a happy family!

Response from Property: Dear friends: Hello, thank you for staying with us and taking the time to share your stay experience with us. We are very sorry for the bad experience you had during your stay. The hotel arranges a professional disinfection company to come for disinfection several times a month. The hotel attaches great importance to your feedback and has reported the matter to the disinfection company and strengthened the disinfection efforts. At the same time, we will strengthen the management of hotel hygiene, strive to provide you with better services, and prevent such incidents from happening again. Once again, we deeply apologize for the inconvenience caused to you. I wish you good work and good health!

Response from Property: Dear guest, hello! First of all, thank you very much for taking the time to share your stay experience. We sincerely appreciate your continued choice and positive feedback! Your continued support means a lot to us. We are deeply sorry for the unpleasant experience you had during your stay. This is not the experience we expect from any of our guests, especially from a valued returning guest like you. 1. Regarding Service Attitude: We are deeply sorry to learn that you experienced a cold and indifferent service experience. Providing a warm and welcoming service atmosphere is our core commitment, and your feedback has served as a wake-up call for us. We have immediately communicated your concerns to the relevant departments and all staff, and will strengthen training and deeply review our service processes and communication methods to ensure that every guest feels genuinely caring and attentive. We apologize again for any inconvenience caused to you. 2. Regarding Parking Charges: We understand your dissatisfaction. To clarify, our hotel previously charged for parking. However, we are pleased that management has taken your feedback very seriously and, after thorough communication and coordination, we have recently updated our policy and now offer free parking for our guests. We apologize that the new policy was not yet implemented at the time of your stay, causing you confusion and confusion. This was a mistake on our part, for which we take full responsibility. We are already working to improve our processes to ensure that policy changes are communicated to every guest in a timely and accurate manner. We once again offer our sincerest apologies for the negative experience and upset caused by our service and communication lapses. We understand that while hotel facilities are fundamental, genuine and attentive service is key to earning our guests' trust. Your criticism is a direct spur to our efforts. We fully understand and respect your "Do Not Contact" comment, and therefore, we are expressing our apology, explaining the situation, and our commitment to improvement in this public response. While this experience was disappointing, we deeply value your trust and support. We sincerely hope to have the opportunity to make amends in the future and for you to witness tangible improvements. If you wish to visit us again in the future, we will do our best to provide you with a refreshing, warm, and comfortable experience.

Response from Property: Dear guest: Hello! Thank you very much for sharing your stay experience with us. The hotel has a restaurant on the second floor. The breakfast time is 07:00-10:00 in the morning. The Ctrip website also has relevant restaurant information and pictures. You commented on the wrong hotel. The content of your review does not match the hotel. Xiaowei feels so wronged! At the same time, our store completed a comprehensive renovation and upgrade in April 2024, adding 24-hour self-service laundry, a gym, and a self-service book bar and tea in the lobby. You are welcome to stay and experience it. We will also continue to work hard to continuously improve various services and hope to meet you again at the Vienna Qianhai Baoan Center Wanda Plaza store. I wish you a happy mood and a happy family!

Response from Property: Dear guest, we are extremely sorry to see your feedback and we deeply apologize for the bad stay experience you have experienced. This is a serious mistake on our part in not supervising third-party platforms. Later, I received your reservation information on the backend of other platforms and found out that the reservation time was delayed because the reservation order received on the backend was different from your reservation channel, and the reservation price was inconsistent with your actual reservation. After verification, the order was moved from other agency channels. Because the employees on duty are not familiar with this business, they have wasted your time and betrayed your trust. We have severely criticized and provided special training to the employees involved, and taken the third-party platform offline to ensure that similar incidents do not occur again. To make up for your loss, we are willing to offer you a discount on your stay and a small gift for your next stay. We hope to have the opportunity to serve you again and let you see our changes. We apologize again and look forward to seeing you again.

Response from Property: Dear guest, we feel extremely guilty and remorseful when we see the negative review you gave. This was a terrible stay and it was a serious failure on our part. The issue you reported is really inappropriate. At present, the guest rooms have been fully disinfected, from the original disinfection once a week to twice a week, and ventilation has been changed. Due to the simplified breakfast during the Spring Festival, the hotel has now restored 38+ varieties of buffet breakfast, the network equipment has completed 5G upgrade and full coverage, the projector has also been overhauled, the afternoon tea will provide set meals according to the standard, and a professional assessment has been arranged for the sound insulation problem. To express our apology, we will provide you with free deep cleaning service and hotel discount coupons before your next stay. We hope you will give us another chance to prove our change and look forward to seeing you again.

Response from Property: Dear guests: Hello! Thank you very much for your support and love for our Vienna Hotel Baoan Qianhai Baoan Center Store. We are honored to bring you a satisfactory experience. Serving every guest well is our most sacred and great mission. All our employees will continue to work harder. , look forward to your visit again, wish you success in your work and a happy life!

Response from Property: Dear guests: Hello! Thank you very much for choosing our hotel and giving us your attention and affirmation. Your support and encouragement are the driving force for our continuous progress. We hope that our warm and warm service will bring you the supreme service experience. Welcome to visit us again!

Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!

Response from Property: Dear guest: Hello, thank you for your review! The hotel advocates "heart service". We are trying our best to find opportunities to provide you with services and provide you with a more satisfactory and comfortable rest environment! Your satisfaction is our pursuit! We look forward to seeing you again.