Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.6
Amenities9.4
Service9.6
Cleanliness9.6
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Negative reviews(104)
Guest User
Deluxe Twin Bed Room
Stayed in Jun 2025
Couple
4 review
10/10
Outstanding
Posted on Jul 26, 2025
the room was hot but duty manager Ivy deal with it the room was fine now I like the room will come back
Response from Property: 尊敬的賓客, 很高興您在酒店有一個愉快舒適的入住體驗。我們期待以全方位綜合性的酒店服務,為您帶來愜意、輕鬆的旅行體驗。您的陪伴,對我們是最好的鼓勵,期待在不久的將來能夠再次歡迎您的光臨。 致以最誠摯的問候! 深圳大中華喜來登酒店
Guest User
Business Suite
Stayed in Jun 2025
Traveling with friends
1 review
10/10
Outstanding
Posted on Jul 24, 2025
The food was good the room was clean I love this hotel I will be back ivy was helpful happy day in the hotel
Response from Property: 尊敬的賓客, 很高興您在酒店有一個愉快舒適的入住體驗。我們期待以全方位綜合性的酒店服務,為您帶來愜意、輕鬆的旅行體驗。您的陪伴,對我們是最好的鼓勵,期待在不久的將來能夠再次歡迎您的光臨。 致以最誠摯的問候! 深圳大中華喜來登酒店
Stead
Superior Queen Room
Stayed in Jun 2025
Traveling with friends
4 review
10/10
Outstanding
Posted on Jul 18, 2025
Food was good I like living the hotel happy in there the room was clean hotel was nice Ivy was good the lobby was nice
Response from Property: 尊敬的賓客, 很高興您在酒店有一個愉快舒適的入住體驗。我們期待以全方位綜合性的酒店服務,為您帶來愜意、輕鬆的旅行體驗。您的陪伴,對我們是最好的鼓勵,期待在不久的將來能夠再次歡迎您的光臨。 致以最誠摯的問候! 深圳大中華喜來登酒店
Guest User
Deluxe Twin Bed Room
Stayed in Jun 2025
Traveling with friends
1 review
10/10
Outstanding
Posted on Jul 7, 2025
From the moment I arrived, the service was exceptional. The staff were warm, professional, and always ready to help. My room was spotless, beautifully decorated, and incredibly comfortable. I especially appreciated the thoughtful amenities and attention to detail throughout the hotel. The location was perfect — close to everything I needed, shopping malls, subway entry yet peaceful and quiet at night. The breakfast was delicious with a great variety of options. I wouldn’t hesitate to stay here again and highly recommend it to anyone looking for a relaxing and memorable experience.
Response from Property: 尊敬的賓客, 很高興您在酒店有一個愉快舒適的入住體驗。我們期待以全方位綜合性的酒店服務,為您帶來愜意、輕鬆的旅行體驗。您的陪伴,對我們是最好的鼓勵,期待在不久的將來能夠再次歡迎您的光臨。 致以最誠摯的問候! 深圳大中華喜來登酒店
Caesarape
Business Suite
Stayed in May 2025
Family
28 review
10/10
Outstanding
Posted on Jun 29, 2025
good service and good environment. very convenient hotel have good location staff very friendly and helpful will come back again very good good good
Response from Property: 尊敬的賓客, 很高興您在酒店有一個愉快舒適的入住體驗。我們期待以全方位綜合性的酒店服務,為您帶來愜意、輕鬆的旅行體驗。您的陪伴,對我們是最好的鼓勵,期待在不久的將來能夠再次歡迎您的光臨。 致以最誠摯的問候! 深圳大中華喜來登酒店
Sum Chui
Deluxe King Bed Room
Stayed in May 2025
Other
5 review
10/10
Outstanding
Posted on Jun 23, 2025
the hotel located shenzhen cbd nice location hotel service very good.restaurant food
is very nice front desk Vivian ande simo.nearby hotel have many shopping mall nice choice!
Response from Property: 尊敬的賓客, 很高興您在酒店有一個愉快舒適的入住體驗。我們期待以全方位綜合性的酒店服務,為您帶來愜意、輕鬆的旅行體驗。您的陪伴,對我們是最好的鼓勵,期待在不久的將來能夠再次歡迎您的光臨。 致以最誠摯的問候! 深圳大中華喜來登酒店
Rui
Deluxe Twin Bed Room
Stayed in May 2025
Family
9 review
10/10
Outstanding
Posted on Jun 16, 2025
What a beautiful hotel and beautiful view. It is close to everything!! All the major attractions are walking distance and easy access to taxi and metros stations. Highly recommended and hotel even refined our bottle of water consumption in the room. Friendly staff and lots of breakfast selections. Highly recommended.
Response from Property: 尊敬的賓客, 很高興您在酒店有一個愉快舒適的入住體驗。我們期待以全方位綜合性的酒店服務,為您帶來愜意、輕鬆的旅行體驗。您的陪伴,對我們是最好的鼓勵,期待在不久的將來能夠再次歡迎您的光臨。 致以最誠摯的問候! 深圳大中華喜來登酒店
Anonymous User
Superior Queen Room
Stayed in May 2025
Family
2 review
10/10
Outstanding
Posted on Jun 28, 2025
Excellent service, clean and nice. Room is great with good breakfast, very good location.
Response from Property: 尊敬的賓客, 很高興您在酒店有一個愉快舒適的入住體驗。我們期待以全方位綜合性的酒店服務,為您帶來愜意、輕鬆的旅行體驗。您的陪伴,對我們是最好的鼓勵,期待在不久的將來能夠再次歡迎您的光臨。 致以最誠摯的問候! 深圳大中華喜來登酒店
Mika19
Deluxe Twin Bed Room
Stayed in May 2025
Family
3 review
10/10
Outstanding
Posted on Jun 14, 2025
The first time staying here I think is very nice. Hotel staff is very friendly and helpful . Hotel reservations were very well,thanks frontdesk Vivian help me make late check out.room is very clean
Response from Property: 尊敬的賓客, 很高興您在酒店有一個愉快舒適的入住體驗。我們期待以全方位綜合性的酒店服務,為您帶來愜意、輕鬆的旅行體驗。您的陪伴,對我們是最好的鼓勵,期待在不久的將來能夠再次歡迎您的光臨。 致以最誠摯的問候! 深圳大中華喜來登酒店
Guest User
Deluxe Twin Bed Room
Stayed in May 2025
Family
2 review
10/10
Outstanding
Posted on Jun 11, 2025
The room is big and clean. Can access subway via floor G of hotel. Gave fruits as a service. Good location.
Response from Property: 尊敬的賓客, 很高興您在酒店有一個愉快的入住體驗。酒店位於深圳福田CBD,臨近深圳會展中心、市民中心及福田高鐵站,地鐵1號線或者4號線會展中心A出口即是酒店,交通十分便利;繁華商業圈如平安金融中心、深交所和大型購物商場如卓悦中心、連城新天地、中心城和皇庭廣場等皆近在咫尺,期待您的再次光臨,我們將不遺餘力地為您打造更加舒適和難忘的回憶。 致以最誠摯的問候! 深圳大中華喜來登酒店
iv khoun
Deluxe Twin Bed Room
Stayed in May 2025
Couple
23 review
10/10
Outstanding
Posted on Jun 23, 2025
Amazing stay for my birthday. Rooms are super clean and comfortable, feels like home right away. We felt nicely welcomed with a delicious tea set including fresh strawberries and delicious pastries. Outdoor swimming pool feels like a nice holidays resort. On the top of it I was offered a lovely birthday cake! Definitely 5 star review for a 5 star quality hotel! Highly recommended and for sure will be back again!
Response from Property: 尊敬的賓客, 很高興您在酒店有一個愉快舒適的入住體驗。我們期待以全方位綜合性的酒店服務,為您帶來愜意、輕鬆的旅行體驗。您的陪伴,對我們是最好的鼓勵,期待在不久的將來能夠再次歡迎您的光臨。 致以最誠摯的問候! 深圳大中華喜來登酒店
Chi Yeung
Superior Queen Room
Stayed in May 2025
Family
10 review
10/10
Outstanding
Posted on Jun 4, 2025
Hotel is beautiful and nice. The staff here is polite and professional, particularly the frontline staff, restaurant chef and breakfast food is fantastic. The room is clean , looks new, tidy and comfortable. Location is just nearby the high speed train station 福田站 and it is so convenient that there are three mega shopping malls within walking distance.
Response from Property: 尊敬的賓客, 很高興您在酒店有一個愉快的入住體驗。酒店位於深圳福田CBD,臨近深圳會展中心、市民中心及福田高鐵站,地鐵1號線或者4號線會展中心A出口即是酒店,交通十分便利;繁華商業圈如平安金融中心、深交所和大型購物商場如卓悦中心、連城新天地、中心城和皇庭廣場等皆近在咫尺,期待您的再次光臨,我們將不遺餘力地為您打造更加舒適和難忘的回憶。 致以最誠摯的問候! 深圳大中華喜來登酒店
jinniree
Executive Deluxe King Bed Room
Stayed in May 2025
Family
4 review
10/10
Outstanding
Posted on Jun 8, 2025
A Truly Great Experience
We had a truly great experience staying here. All the staff were helpful, friendly, and attentive to every request. A special thanks to Berry Liang, who went the extra mile to assist us — outstanding service!
The hotel has a rich heritage feel, yet the rooms are clean and comfortable. The location is superb, with three major malls surrounding the hotel and an MTR station just beneath the building, making it extremely convenient.
I highly recommend this hotel to anyone visiting Shenzhen!
Response from Property: Dear Valued Guests,Thanks for sharing your stay with us. We are so glad that you have a good time with us.Hope Sheraton Shenzhen Futian Hotel will become your “home” in Shenzhen with warm and comfortable unique experience impressed you in the future. Look forward to your coming again.Best wishes,Sheraton Shenzhen Futian Hotel
James Fam
Executive Deluxe King Bed Room
Stayed in Apr 2025
Couple
10 review
10/10
Outstanding
Posted on Jun 1, 2025
Our first time trying Sheraton and their customer service was up par. Thankful for the upgrade as we were celebrating our anniversary here. All staff were attentive and can communicate in English. Would definitely recommend.
Response from Property: 尊敬的賓客,感謝您選擇入住深圳大中華喜來登酒店,並花費時間與我們分享您的住宿體驗。酒店位於福田CBD繁華地帶,出門即為會展中心地鐵站,周邊臨近中心城、皇庭廣場等大型美食購物場所,交通十分便捷。很高興酒店優越的地理位置能讓您滿意。我們希望盡己所能地為您提供細緻體貼的服務,讓您在喜來登感受“家外之家”的舒適和愜意。誠摯地期待您的下次光臨!
Guest User
Superior Queen Room
Stayed in Apr 2025
Family
10 review
10/10
Outstanding
Posted on Jun 2, 2025
Review for Sheraton Shenzhen: 5 Stars ⭐⭐⭐⭐⭐
I had an absolutely excellent stay at the Sheraton Shenzhen! From the moment I arrived, everything was flawless. The staff were incredibly warm, professional, and attentive—always ready to help with a smile. Especially Windy and Antonio were really great and always at my service.
The room was spacious, spotlessly clean, and beautifully designed, offering both comfort and style. The bed was exceptionally comfortable, and I slept better than I have in months. Every detail was thoughtfully taken care of, from the high-quality amenities to the fast and reliable Wi-Fi.
Dining at the hotel was another highlight. The breakfast buffet was outstanding—fresh, diverse, and delicious with something for every taste. I also had dinner at the hotel’s restaurant and was thoroughly impressed by the quality of the food and service.
The facilities were top-notch, especially the fitness center and the pool—clean, well-equipped, and a great way to unwind after a busy day.
Overall, this was a perfect stay. I felt truly welcomed and pampered throughout. I highly recommend Sheraton Shenzhen to anyone looking for a luxurious and stress-free experience. I’ll definitely be coming back!
Response from Property: 尊敬的賓客,感謝您選擇入住深圳大中華喜來登酒店,並花費時間與我們分享您的住宿體驗。酒店位於福田CBD繁華地帶,出門即為會展中心地鐵站,周邊臨近中心城、皇庭廣場等大型美食購物場所,交通十分便捷。很高興酒店優越的地理位置能讓您滿意。我們希望盡己所能地為您提供細緻體貼的服務,讓您在喜來登感受“家外之家”的舒適和愜意。誠摯地期待您的下次光臨!