Home2 Suites by Hilton Hotels in Shenzhen

I had an absolutely fantastic stay at this hotel, and I must commend the exceptional service provided by the staff, particularly Jossce. From the moment I arrived, Jossce greeted me with a warm smile and a genuine willingness to ensure my stay was comfortable and enjoyable. One of the highlights of my stay was the room upgrade arranged by Jossce. The room was spacious, beautifully decorated, and immaculately clean. The attention to detail was impressive, with everything I needed conveniently located. One feature that stood out was the large double bathtub next to the window. It was an absolute delight to soak in the tub after a long day, and the view of the city's stunning night skyline added to the relaxing ambiance. The bathroom was well-equipped with high-quality amenities, and the overall comfort of the room was exceptional. The hotel's staff were attentive and friendly, always going the extra mile to ensure guests were well taken care of. The service was prompt, efficient, and personalized, making me feel valued and appreciated. In conclusion, I had a wonderful stay at this hotel, and I would highly recommend it to anyone looking for a comfortable and luxurious experience. Thank you, Jossce, and the entire hotel staff, for making my stay so memorable. I will definitely be returning soon!

Premium location. The hotel is located in the heart of Shenzhen . Cool staff , very welcoming , Got an upgrade from the with a wonderful large room and bathtub with a splendid view of the city 🌆. Enjoyed the stay , the breakfast and the meetings I had at this facility .

The facility was good, all equipment was there but the only pity point is that the hotel is quite old, therefore you will see and know that the hotel was existed for quite a long period. But overall it is a good hotel with excellent location

The hotel was shown as a 5 stars but I don't think it deserve to be a 5 stars. It's Old, water pressure is low and hard to adjust to the right temperature (it would either be really hot or cold). Wall paper was partly ripped. Bathtub wall has black spot (can't confirm if it's just dirty or mold) The overall property is not bad on the outside. It is on the boarder of HK and SZ, so it's good location if you wanna be close to HK. But note the road going in would be jammed of u are going in and out before the boarder close. Overall all, I would not recommend it as a 5 star hotel.(Unless everything else is booked) Maybe as a high 3 star. With current price I can find better place to stay in the mode center SZ area. Room stayed sees a little HK area ( it honk it is HK across the creek)

Really loved this hotel. Can't be more thankful about the superb service by all the staff in this hotel from helping with luggage storage to parcel delivery to facilitating room changes. Rooms were clean, bed was comfortable, shower was just right. Would definitely stay here again!

We are very happy with our stay. The room was high floor, spacious and new and has marvelous view. We can see the light show on the buildings at night. Special thanks to Paul Wong for arranging such a lovely room for us.

Situated at the CBD of SZ, The Ritz Carlton provided us with a remarkable memory for our celebration for anniversary & happy birthday. Special thanks go to professional staff including Annie Fu, Erick Lu, Kylie, Molly, Mark, Jimmy, Mandy, Fiona, ... etc,,who took care of our stay. The cheerful day started from the “birthday cakes rain” in WeChat from Annie😄 Facilitated by her, the room was upgraded to a spacious room with interior celebration decoration as well as the stunning view of the CBD. The room setting was comfortable and the services at the club lounge on 26/F was excellent! We love the bathtub with LED TV by the window. Through the relaxing but cool staycation, we enjoyed 5 meals at the Club lounge on and a buffet breakfast on 2/F. We got great time too at the pool, sauna, & gym room, and surprisingly got a tasting cocktail at the lobby at 6-7pm. Erick was also another one key person of our amazing customer experience 😊 He is decent, humble, presentable, and friendly. The overall customer experience / journey of this stay was fab! It would be great if the hotel put more effort on general dining food taste & hygiene standard (especially the buffet restaurant Flavorz on 2/F), as well as upgrading the architecture maintainence (especially the lobby lounge ONYX on 1/F and partially in the room) which is generally ageing. Could also consider if replacing the traditional toilets as the advanced auto e-toilets in the washroom of the room. We like the staff services most and would definitely revisit again!