Family-friendly Hotels in Shangri-La

This hotel is located in the north part of Shangri-La, about 10 minutes drive from the old city of Shangri-La and within walking distance from the bus terminal. The hotel room was very cozy and clean. The breakfast was excellent, and included some tasty ******* breads. The only issue I had was that the hotel does not work with a travel agency. The hotel staff suggested that I go to the old city and find a travel agency there, which I did.

I stayed in the suite at this hotel. It was a great and very comfortable stay. Everything about the suite was elegant and built for comfort. The hotel has a restaurant that makes delicious Yunnan inspired dishes. The yak stew and the potato dishes were especially good. The staff was nice and friendly although language presented a barrier. (Thankfully there are translation apps.). The pool was a little weird though. It's presented more like a pond in the middle of the hotel rooms. There seems to be only one access point to the pool and there is zero seating. Its rimmed by plants and trees. Very strange. But thats the only criticism of the hotel. Everything else meets and exceeds expectations of a hotel. And its within walking distance of the old town.

The hotel is located 1 km from the ancient town and is a 10-15 minute drive to the train station. The room was comfortable, and the water pressure and heater worked perfectly. The Wi-Fi was very stable as well. (For foreigners, do bear in mind, if you connect to hotel wifi, you would need to connect to VPN in order to use WhatsApp, IG or Youtube) This is a 9-year-old property, so there are some flaws that can be improved, but that is understandable. My only feedback is about the F&B restaurant; they only have one all-day dining option. Breakfast was alright, with more of a local selection. I stayed for two nights. On the first day, there was staff available to help me and serve my cafe latte order. However, on the second day, I did not see any staff on standby, so I had to make my own cafe latte (I had to froth the milk), which I found awkward. I wish the staff were more well trained, but I understand it is low season and the hotel probably hired part-timers for service. The best highlight of my stay was meeting a lady named Rose He, who is part of the guest services team (i think). She made recommendations on where to go and even found us a local driver to take us around. She was extremely kind and polite. We exchanged WeChat information, and she texted me when the weather turned cold or rainy. She also helped us to arrange complimentary transportation to the train station. It felt personalized. Shangri-La, if you are reading this, I believe she deserves a token of appreciation. She is the true star and a great example of “hospitality.” Overall, we were happy with our stay. Thank you.

We were searching for a nice spa place in Shangri-la. I have no doubt that this is the best one. Amazing views to the snow mountain from the top spa (available for all) and a very nice private spa as well. Not only did we get a nice spa experience, the host but drove us to a path to overview the city plus also offered us special help to go for a hike the next day to a beautiful location that will be forever imprinted in our minds. Thank you so much!

hotel is new. Rooms are large, clean, comfortable and well designed. A New hotel also means some inexperience staff, but everyone tries their best. One downside of the hotels location is the walking path to the old town is quite long as the direct pathway is currently blocked. Hope that changes

We really enjoyed our stay at this place. The view is amazing all around. Our room was beautifully designed, bathroom window facing the snow mountain. The floor heating and fire place makes the whole room warm and cozy. Their property located on a route to the big hike, makes it convenient to check out the mountains and water fall. Super friendly staff, they go above and beyond to meet our needs. Also really loved the breakfast and dinner experience. Home style cooking, eventuating was yummy on the menu. We’ll definitely come back next time we visit Yunnan. This hotel itself is an whole experience to enjoy.

It's great, I recommend staying here, the boss has a very nice voice and nice people, 😁 Facilities: floor heating, bathroom, facilities are ok Hygiene: Very good. During the Spring Festival, there are a lot of tourists. When checking in, although there are many people, the hygiene is not fooled. The linen is changed room by room, very responsible Service: There is nothing to say about the service, it is very good, the boss is also nice, and the big golden retriever is also very good Environment: The overall environment is very good, warm and romantic, wooden structure, ******* tatami mats, the environment in the inns around the ancient city is relatively good

The front desk staff are very friendly n helpful. The hotel lobby has the feel of ******* culture , nice & grand . The hotel is located in the ancient town, convenient to walk around to shops n many restaurants . The hotel help us to get their day off Driver to drive us around (a half day trip )with reasonal price . The room is clean n comfortable. with fresh fruits provided too . During night time. (9pm) The staff served the milk to the room too.

Not worth the price . This is the most expensive hotel I paid for my yunnan trip and this is the worst hotel . I booked 3 standard room but all rooms is different size room 8359 the worst ( except room view is good) the room door cannot close properly i must know how to close the room door properly i don’t think this is a new issue . The hotel didn’t do anything about the door. Bathroom no slipper , no ventilation Room curtain is very dusty

Overall, this hotel is worth recommending. First of all, the hotel is in a prime location near Dukezong Ancient Town, which is convenient for sightseeing. It takes only a few dozen minutes to reach the high-speed rail station by car. Second, the hotel has a heating system, which is a blessing for people who are afraid of cold. It can also provide heaters and electric blankets, and the temperature is guaranteed. The room is also clean and tidy. Finally, the overall service of the hotel is also in place. Before arriving at the store, the guest's itinerary is confirmed, and the luggage is helped when checking in. The room is also decorated. You can feel that the hotel values ​​the guests.