Kempinski Hotels in Shanghai

I enjoyed my spontaneous night stay at the Kempinski. I mainly went there to experience Le Petiti Chef, given to me as an early birthday present. The night stay was decided upon after our experience at LPC. However, the hotel is a bit dusty, especially on the floors with the rooms, as I just couldn’t stop sneezing being there. Shower slippers should be provided as the shower floor could do with a little more cleaning. The finger foods during happy hour and afternoon tea were amazingly delicious but the breakfast food that requires going back to the drawing board. Huge disappointment, so much for being the most important meal of the day. I ordered eggs and pancakes off the menu and the scrambled eggs were very tasteless, it didn’t even taste like eggs. I think there was way too much watery milk in there, and the pancakes were literally two pan sized raspberry cakes. Nothing close to the texture or consistency of an actual pancake. And it was served with honey, where is the maple syrup or pancake syrup? The only good thing at breakfast for me was the latte and cappuccino. And that welcome fruit platter, that needs to be worked upon, hardly a platter for starters and put more thought into the fruit because you guys had better fruits at the tea time and happy hour. Overall, for the price of one night, more attention to detail is needed. Also this whole pre-authorised thing is stupid. It comes like you have to first fork out over 5600 plus just for your night stay. I have stayed at the J hotel and they don’t require this nonsense, if you need a higher deposit just say so. The WiFi sucks and no matter how you turn the taps the water is hot. Turn it to cold it is hot, turn it to hot it is boiling hot. So, the water temperature goes from hot to hottest, not sure why that was the case in our room. Anyways, on the plus side, the bed was comfy, the river view is beautiful and the few staff members I came across were very friendly and just about everyone spoke some level of English, which to me is a must when it’s an international hotel.

We booked 2 rooms for 4 nights in this hotel. It was a pleasant and happy stay in Kempinski Shanghai Downtown. All crew members' service was extremely good. My daughter was sick and need assistance to the hospital in the midnight, the counter crews were very helpful by helping to search for appropriate hospital and well arrange transportation for us. The housekeeping aunty, Rose Zhu, was very good and caring. She let us feel like at home. She gave a lot of kind advice for our sick daughter and prepare extra 2 bottles of water for our sick daughter. The rooms were spacious, bed and pillow was comfortable. It was an enjoyable stay. Thumbs up to the crew members.