Hyatt Regency Shanghai Songjiang Reviews

The environment is very good, especially the lake view room that was upgraded for me. It's a really good environment, and I saw the fireworks on the first day of check-in, which is really nice. The facilities are also very good, especially the equipment in the gym and the swimming pool are very good. The hygiene is divided into two parts. The room is very good, and the restaurant is really average. . . Why is the restaurant average? These days, their service is involved! It's really too bad, too bad, too bad! From entering the hotel, checking in once on Friday, the waiter is okay, although not enthusiastic, but at least he is responsible and conscientious. On Saturday, my family came to check in, and there was a queue at the front desk. There was still only one girl. The whole process showed that the girl was very dedicated, but the computer was lame, and the process was very slow! And there was a queue, and no one took the initiative to help share the burden! The front desk phone, thank God if it can be answered once out of 5 calls! At the breakfast buffet, the auntie who cooked noodles complained while cooking noodles. It was normal to wait for a bowl of noodles for ten minutes. After a breakfast, I didn't eat anything delicious. There was no fish, shrimp or meat. The cheese was pitifully small and dry. The breakfast ended at 10:30, and many were not replenished at 9:30. There were few seats to begin with, and the auntie who cleaned up was not timely. For afternoon tea, I went to the Guest House, and there were only a few kinds of food. I took a rotten pear, and the top of the kumquat was rotten. I saw it at a glance. The little girl sat there playing with her mobile phone and didn't care about anything. . . I went to the Guest House in the evening and ate a little more, but I don't know what happened. As soon as the dishes were served, they were all snatched up. Moreover, the seats were very limited. The screws of the outdoor table on the balcony fell to the side, and no one repaired it. . . I left my power bank at the VIP Lounge after dinner, and I went to look for it immediately. As a result, I couldn't get into the VIP Lounge after 7:30. I contacted the front desk, but the phone was always unreachable. I tried to contact the concierge, but it was also unreachable. Finally, I called the waiter at the buffet restaurant on the first floor and asked them to pass the message. It was still the chubby cute waiter at the front desk who communicated with me and said that she would help me ask. As a result, when I checked out at more than ten o'clock the next day, there was still no response. The front desk changed a woman who didn't even look up when talking, and asked me to wait for a reply. She didn't know about this. . . It was really speechless. More than ten hours have passed! You didn't even respond to a lost property? ! After my repeated requests, they went to find the key to help me open the door. When I opened the door, I found my power bank lying on the table! It's really weird! There are waiters everywhere, but it feels like this hotel is self-service! In short, the service of this hotel is really bad. Except for the aunt who cleaned my room and the chubby girl at the front desk, everyone else is just messing around! No one wants to do their job well.