Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.4
Amenities9.3
Service9.4
Cleanliness9.5
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All reviews(2115)
Positive reviews(2068)
Reviews with photos/video(177)
Easy to get around(327)
Friendly front desk staff(287)
Convenient location(230)
Close to metro(176)
Classy environment(150)
Delicious breakfast(97)
Perfect for business trips(44)
Convenient parking(44)
Negative reviews(47)
dorraka
2-bed Room
Stayed in Mar 2025
Family
1 review
10/10
Outstanding
Posted on Apr 4, 2025
The front desk, Xiao Guo, Xiao lv, good service. There was free laundry. The subway station is right in front of the door, and it is very convenient to travel. It is a hotel that I highly recommend!
Response from Property: Live up to the time and live up to you. At all times, you have always portrayed the most beautiful image of Heyi Supreme! General Manager (CHEN)
Yassine
Business Queen Room
Stayed in Aug 2024
Business traveler
12 review
7.0/10
Posted on Sep 26, 2024
The front desk was polite, kind and helpful, the hotel looks fine, location is perfect as it is located in front of Guilin park metro line 15, near to several malls and restaurants. I did not like the lighting in the room as it feels dark and too yellow feels like in the 80s or 70s , the rooms will get dusted quickly and easily, i would sneeze every few minutes, amenities are enough, view is good, breakfast is tasty. I wouldn’t comeback again.
Response from Property: Dear, I am truly sorry that we were unable to satisfy you despite our service oriented mindset. Thank you for taking the time to provide us with valuable feedback amidst your busy schedule. We take your concerns very seriously and are actively working to improve them. Here, I would also like to recommend our premium king size room to you. The room is bright and stylish, and we are committed to creating a comfortable living environment for you and other guests, creating a feeling of being at home. Thank you very much for your feedback and suggestions. We look forward to your visit again! Hotel General Manager (CHEN)
Guest User
Business Queen Room
Stayed in Jul 2024
Solo traveler
2 review
9.5/10
Amazing
Posted on Aug 14, 2024
I enjoyed my stay in Yitel a lot! Whether it was going out and coming back late at night to be greeted by friendly staff members, getting to the super close subway station or tianlin road to eat, or even staying in to order delivery, it was overall a super convenient and pleasant experience.
Response from Property: Dear guest, hello! Thank you for staying at Heyi Supreme Hotel - Shanghai Xuhui Branch. Thank you for your recognition and encouragement of our service work. Creating a warm and historical accommodation environment for guests has always been our goal, and the hotel will continue to provide more customer service, bringing more convenience and affordability to guests. I am glad that the new service has brought you a satisfactory experience. Looking forward to your next visit! (Racher, General Manager of the Hotel)
Guest User
2-bed Room
Stayed in Dec 2024
Family
1 review
10/10
Outstanding
Posted on Jan 14, 2025
My family and I recently stayed at Yitel Premium Hotel for a total of 9 nights during our trip to Shanghai. Initially, we spent 3 nights here before travelling to other provinces. We enjoyed our stay so much that when we returned to Shanghai we chose to stay for another 6 nights. The hotels location is very convenient, with the subway station right across the street, making it easy to explore the city. The rooms were clean and well maintained.
We would like to give a special recognition to Xiao Yu (小鱼) for his exceptional assistance throughout our visit. His helpfulness truly enhanced our stay.
The next time we visit Shanghai, Yitel Premium will definitely be our top choice. Highly recommend!!
Response from Property: 問候吹開千層浪,重重疊香都是暖:關愛奮力把帆揚,風風雨雨都是情。生活是一部寫不完的書,每天一筆眷戀,橫豎都是喜歡,總經理(CHEN)
Your_mr_a
Business Queen Room
Stayed in Sep 2024
Couple
12 review
8.0/10
Very Good
Posted on Dec 21, 2024
Nice hotel, and good place for spend time. Except location. It’s a bit far from the downtown. But all other things is good enough
Response from Property: Hello dear guests! Thank you for staying at Heyi Hotel Shanghai Xuhui. I am very glad that the hotel can provide you with a comfortable living environment, and thank you very much for your recognition and recommendation of the hotel! Of course, the least of the meticulous service is the staff who have been striving for the ultimate service and every guest who has been trusting and supporting, and your satisfaction is our greatest motivation. We look forward to seeing you again! (General Manager Chen)
Guest User
Business Queen Room
Stayed in Feb 2025
Business traveler
2 review
10/10
Outstanding
Posted on Mar 16, 2025
设施:good
环境:good
服务:good
卫生:good
Response from Property: 世界上最美的話就是您的稱讚,最開心的事就是遇上您,緣分使然,我們祝您工作順利,天天開心!總經理(CHEN)
Siewwah Woo
Business Queen Room
Stayed in Nov 2024
Business traveler
2 review
7.0/10
Posted on Dec 14, 2024
Renovation in progress....
Response from Property: Hello, we are very sorry that this stay did not make you 100% satisfied, we are currently actively communicating with the construction unit outside the hotel to solve the decoration problem as soon as possible, I believe that such problems will be solved soon. In addition, our hotel has a free earplug service, if you need it at any time we can deliver it to your room. We are committed to creating a comfortable and home-away environment for you and other guests, thank you very much for your comments and suggestions, and we look forward to seeing you again! (General Manager Chen)
Guest User
2-bed Room
Stayed in Aug 2024
Traveling with friends
10 review
10/10
Outstanding
Posted on Sep 27, 2024
Room and hotel service was nice
Response from Property: The greatest joy in life is that our labor is recognized, and we have been working hard to live up to your expectations! Hotel General Manager (CHEN)
Doutzenrouch
Superior Queen Room
Stayed in Apr 2025
Business traveler
42 review
10/10
Outstanding
Posted on May 13, 2025
I came out to write my paper and the front desk welcomed me very warmly! Thank you for your thoughtful help! In particular, Xiao Geng answered the phone very attentively and provided very high-quality service! Thanks!
Original TextTranslated by Google
Response from Property: Thank you! Thank you! Thank you! Important things should be said three times! Your satisfaction is our greatest pursuit, thank you very much for your support and trust. Looking forward to your visit again, wish you a happy life! General Manager (CHEN)
Guest User
Business Queen Room
Stayed in Mar 2025
Traveling with friends
2 review
10/10
Outstanding
Posted on Apr 27, 2025
Facilities: The facilities are very complete, from restaurants to laundry rooms.
Hygiene: The hygiene has always made me feel at ease, the linens are neat, the room has no odor, and the bathroom is also clean.
Environment: The room layout is very reasonable and very grand. It is located on Caobao Road, Xuhui. There is a subway station on Line 12 downstairs, with convenient transportation. There is also Tianlin Road Food Street not far away. It is also very convenient to go to the stadium to watch performances. It is only 2 subway stops away~
Service: The beautiful Xiaodou at the front desk helped to check in, which was very considerate. She also helped us arrange a very good and quiet room🥰🥰🥰
Original TextTranslated by Google
Response from Property: The most beautiful words in the world are your praise, and the happiest thing is meeting you. It is fate that brings us together. We wish you a smooth work and happiness every day! General Manager (CHEN)
Guest User
2-bed Room
Stayed in Mar 2025
Family
6 review
10/10
Outstanding
Posted on Apr 22, 2025
This is my second stay here. The service is as good as always. The room is clean and tidy, with complete facilities. The location is excellent. It only takes a few minutes to get to Shanghai Normal University. This time, I also used the laundry service with my children. It is hundreds of times better than the school's laundry room. I was very happy. The picture shows the Guilin Park next to it. The park is also nice.
Original TextTranslated by Google
Response from Property: Not everyone who passes by will get to know each other, and not everyone who gets to know each other will be concerned about each other. At this moment, at Heyi Supreme, we meet~~~ Meeting is fate, let us work together to continue this precious fate. General Manager (CHEN)
AONF
Business Queen Room
Stayed in Mar 2025
Business traveler
20 review
10/10
Outstanding
Posted on Apr 11, 2025
Facilities: Complete and in place, excellent location
Sanitation: Clean and tidy
Environment: Beautiful, complete surrounding facilities
Service: Five-star praise, especially the front desk Xiao Chen patiently answered my questions, the service was very meticulous and thoughtful
Original TextTranslated by Google
Response from Property: 人海茫茫,眾生芸芸,遇見您,真的像赴那個偶然中必然的緣!好的口碑一定是源於客户,讓您滿意我們甚感欣慰!期待您的下次入住!總經理(CHEN)
Guest User
Business Queen Room
Stayed in Feb 2025
Solo traveler
1 review
10/10
Outstanding
Posted on Mar 30, 2025
The hotel is conveniently located near the subway entrance, which makes travel easy. The environment is great, the rooms are clean, and the facilities are very good. Miss Xiaoyu at the front desk is very considerate and provides great service. She also upgraded the room for free and responded to any questions in a timely manner. In short, this living experience was great!
Original TextTranslated by Google
Response from Property: 隔着屏幕,我們用真誠回覆着您的信任,每一根手指落下,牽動的都是一顆真摯的心,您對我們的支持和信任是我們前行的動力,我相信我們會越做越好,用完美的姿態期待您的再次光臨!總經理(CHEN)
Wenglightyear_40
2-bed Room
Stayed in Feb 2025
Family
2 review
10/10
Outstanding
Posted on Mar 25, 2025
Hygiene: Very clean
Environment: Really good
Service: Very good service attitude
Facilities: Very complete, and it is great to have a laundry room
Since staying here last year, the service is very good, the room is clean and very good, overall very good
Original TextTranslated by Google
Response from Property: The most beautiful words in the world are your praise, and the happiest thing is meeting you. It is fate that brings us together. We wish you a smooth work and happiness every day! General Manager (CHEN)
wwy96
Business Queen Room
Stayed in Feb 2025
Family
1 review
10/10
Outstanding
Posted on Mar 17, 2025
The room is clean and big, full of technology, with smart robots and smart toilets. There is a subway station downstairs, so transportation is very convenient. It is close to Shanghai Normal University. The front desk service attitude is very good. When my schedule changed, they patiently solved my problem.
Original TextTranslated by Google
Response from Property: Hello, distinguished guests! Thank you for staying in our hotel and giving us a good review. We are deeply encouraged by your recognition of our hotel's products and services. Ensuring that every guest has a comfortable experience has always been the common goal of every one of our employees. We will continue to work hard to provide every guest with considerate service and pleasant enjoyment, and look forward to your visit again. General Manager (CHEN