InterContinental Shanghai Pudong

InterContinental Shanghai Pudong Reviews

InterContinental Shanghai Pudong

No.777 Zhangyang Road, Pudong New Area, Shanghai, 200120, ChinaSee Hotel Details
InterContinental Shanghai Pudong
InterContinental Shanghai PudongInterContinental Shanghai PudongInterContinental Shanghai Pudong
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1 night

Guest Reviews

9.4/10
Outstanding
3126 review
Verified reviews
Location9.4
Amenities9.2
Service9.5
Cleanliness9.5
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All reviews(3126)
Positive reviews(3045)
Reviews with photos/video(563)
Delicious breakfast(318)
Friendly front desk staff(240)
Perfect for business trips(131)
Close to metro(56)
Clean pool(32)
Delicious buffet(30)
Nice elevator(22)
Luxurious(18)
Negative reviews(81)
JD75
Classic Room
Stayed in Jun 2025
Family
12 review
8.0/10
Very Good
Posted on Aug 14, 2025
Rooms need a refurbish, it is quite old. Service was fine; helpful staff, plenty of English speakers and good variety at breakfast. Close to subway station and easy to get around.
Response from Property: Dear Guest, Thank you for your balanced feedback. It’s rewarding to hear you enjoyed our service, breakfast, and transit-friendly location – while we also take your room condition notes seriously. your input helps us focus these efforts. Hope you’ll consider staying with us again to see the progress!
2_Tung
1 King Bed Classic High Floor
Stayed in Jul 2025
Couple
1 review
10/10
Outstanding
Posted on Sep 1, 2025
Hotel staff are very polite and helpful, would highly recommend this hotel!
Response from Property: Thank you so much for your wonderful review! We're thrilled to hear you found our staff to be polite and helpful. Providing exceptional service is our top priority, and your feedback is a fantastic motivation for our entire team. We truly appreciate your recommendation and hope to have the pleasure of welcoming you back soon.
Jonan
Classic Room
Stayed in Apr 2025
Family
45 review
10/10
Outstanding
Posted on May 6, 2025
Very good hotel in the heart of the city . Delicious breakfast with wide range of choice . Spacious room good service .
Response from Property: Dear Guest, it is our pleasure to make you enjoy the stay with us and thank you for your kindly compliment.Thank you very much for your appreciation of our hotel , We will continue to work hard and look forward to your next stay !
VIBHUTI
Classic Room king bed
Stayed in Apr 2025
Couple
2 review
10/10
Outstanding
Posted on May 10, 2025
It was our anniversary. They upgraded us and even gave us a room number that means I love you in chinese (1520), honestly that was really sweet of them, even gave us a wine bottle as a gift. The staff is so friendly and kind. We delivered some items and they were delivered when we were out, they collected it and kept it safely with them at the lobby. Their food (we ordered it in our room) was amazing. One of the best stay I have ever had. Really recommend this hotel for anyone coming to Shanghai,
Response from Property: Dear Valued Guest,Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that you enjoyed your stay with us, especially our attentive service and room services offerings. Your kind words about our team’s hospitality and the quality of your experience mean a great deal to us. It was a pleasure hosting you, and we truly appreciate your recommendation. We hope to welcome you back soon—whether for business or leisure—for another exceptional stay!
Guest User
Classic Room
Stayed in Mar 2025
Solo traveler
13 review
10/10
Outstanding
Posted on Apr 30, 2025
Great location, nearby a mall within walking distance. Close to airport also, which is about a 40 mins ride
Response from Property: 尊敬的賓客,感謝您選擇上海錦江湯臣洲際大酒店!很高興酒店便捷的地理位置為您的出行提供了便利,希望除此之外我們的服務和產品也能給您留下美好的回憶,歡迎您再次光臨!
EmilyB
Classic Room
Stayed in Apr 2025
Solo traveler
14 review
10/10
Outstanding
Posted on May 4, 2025
I had a great stay, the staff at the hotel was very friendly and the room was clean.
Response from Property: Thank you for taking the time to share your wonderful feedback! We’re thrilled to hear that you enjoyed your stay with us and that our staff’s friendliness and the cleanliness of your room made a positive impression. Providing exceptional service and a comfortable environment is our top priority, and your kind words truly motivate us to keep up the good work. It was a pleasure hosting you, and we hope to welcome you back for another great stay in the future!
Adam Thomas
Classic Room
Stayed in Feb 2025
Business traveler
1 review
10/10
Outstanding
Posted on Mar 25, 2025
Had a lovely stay at the Intercontinental Pudong. The hotel is centrally located near a few transit stations and is relatively near the Bund. The rooms are comfortable and have been recently renovated. The staff are incredibly friendly from those at the reception and concierge to those at the food and beverage locations such as 777 Bar and the executive lounge. The food has a good variety and there are excellent room service options. Excellent staff in the lounge I would like to highlight include Monika, Andrew, Chloe, Zoe and Jolly who all helped to make my stay particularly enjoyable.
Response from Property: Thank you for choosing InterContinental Pudong and for taking the time to share your wonderful feedback! We’re delighted to hear that you enjoyed our central location, recently renovated rooms, and the warm hospitality of our team—especially Monika, Andrew, Chloe, Zoe, and Jolly at the Executive Lounge. Your kind words have been shared with them; they’ll be thrilled to know they made your stay so memorable. Look forward to your stay again, wish you a happy life.
Shabnams
2 twin beds Classic City View High Floor
Stayed in Jul 2025
Family
5 review
9.5/10
Amazing
Posted on Aug 12, 2025
It was out 2nd time staying in this hotel. The room was clean and the service was excellent. Break was delicious with lots of options . Staff were so kind and helpful. The only problem we had was the room temperature.Although the air conditioner was set on 18 degrees, the room was warm.  Overall we enjoyed our stay .
Response from Property: Dear Valued Guest, Thank you for choosing our hotel again and sharing your detailed feedback. We’re delighted to hear you enjoyed the clean room, excellent service, and the variety of breakfast options—our team takes great pride in ensuring a memorable stay for our guests. We sincerely apologize for the inconvenience with the room temperature. Your comfort is our priority, and we’ve alerted our maintenance team to inspect the air conditioning system to prevent similar issues in the future. Should you stay with us again, please don’t hesitate to contact our front desk—we’d be happy to assist with room adjustments or alternatives immediately. It was a pleasure hosting you, and we look forward to welcoming you back for an even more comfortable experience.
Guest User
Classic Room
Stayed in Jul 2025
Family
9 review
9.0/10
Great
Posted on Aug 23, 2025
Check in took a longer time than expected. Staff at buffet restaurant were polite. Cleaning staff was nice. Shopping malls and restaurants nearby.
Response from Property: Dear Guest, Thank you for your balanced feedback. It’s rewarding to hear you enjoyed our service, breakfast, and transit-friendly location – while we also take your suggestions regarding to the check-in process seriously. your input helps us focus these efforts. Hope you’ll consider staying with us again to see the progress!
Guest User
1 King Bed Classic High Floor
Stayed in Jul 2025
Couple
4 review
10/10
Outstanding
Posted on Aug 11, 2025
Very kind and attentive staff, clean and luxurious rooms, and close to key attractions in Shanghai!
Response from Property: Dear Valued Guest, Thank you for your wonderful feedback! We are thrilled to hear that you enjoyed our attentive service, luxurious rooms, and prime location in Shanghai. Providing a memorable experience for our guests is at the heart of everything we do. It was a pleasure hosting you, and we hope to welcome you back for another exceptional stay in the future!
Melody GW
Classic Room
Stayed in Jan 2025
Family
4 review
9.5/10
Amazing
Posted on Mar 7, 2025
The hotel staff are very friendly and helpful. Whenever we request for ice, pillow or fan, they responded swiftly and tried to help as fast as they can. The breakfast buffet had a diversified selection from local Shanghainese dish to western food choices. All my family member could enjoy very much. The room is spacious and clean, nice stay overall speaking. Location wise, it is close to a few malls within walking distance and MRT nearby.
Response from Property: Dear Guest, it is our pleasure to make you enjoy the stay with us and thank you for your kindly compliment.Thank you very much for your appreciation of our hotel, We will continue to work hard and look forward to your next stay !
Anonymous User
Classic Room
Stayed in Jul 2025
Family
1 review
10/10
Outstanding
Posted on Aug 16, 2025
One of the best experiences I have ever had in terms of the room size, cleanliness, location and the amazing staff. Gym facilities need to be redesigned again to give the guests a better experience. Very recommended to any one who is visiting Shanghai.
Response from Property: Dear Guest ,Thank you for taking the time to share your positive feedback! We're delighted to hear you enjoyed your stay found our service excellent. The swimming pool and Sauna is running by the third company, however we will share your kindly suggetion with them. We hope to welcome you back soon.
Nan
Classic Room
Stayed in Jul 2025
Couple
5 review
9.5/10
Amazing
Posted on Aug 3, 2025
The hotel is well located and very close to a big shopping mall (about 500m) which has many dinning options. The hotel is a little old but well maintained. The room is spacious for two people. I didnt manage to join the breakfast buffet. It's a good value for money and generally a pleasant stay.
Response from Property: Dear guest, Thank you for choosing to stay with us recently. It's great to learn form your comments that you had a nice stay with us and you have enjoyed your stay. Thank you for your kindly recognition. We will continuously deliver excellent service to our customers in future.
Guest User
Classic Room
Stayed in Jan 2025
Business traveler
21 review
10/10
Outstanding
Posted on Feb 20, 2025
It is within walking distance to Century Avenue and the mall with a variety of cuisines.
Response from Property: Dear Guest, it is our pleasure to make you enjoy the stay with us and thank you for your kindly compliment.Thank you very much for your appreciation of our hotel, We will continue to work hard and look forward to your next stay ! General Manager Roy Tan
To-B
Classic Room
Stayed in Dec 2024
Solo traveler
7 review
9.0/10
Great
Posted on Feb 2, 2025
I had a fantastic stay at this hotel! The room was incredibly spacious and spotless, making for a very comfortable experience. The staff were extremely friendly and helpful throughout my stay, always going the extra mile to ensure everything was perfect. The in-room dining was delicious, with a great selection of dishes that exceeded my expectations. A special shoutout to Melinda Zhao from Guest Relations—she could not have been nicer! Her warm hospitality truly made my stay even more enjoyable. I highly recommend this hotel and will definitely be returning!
Response from Property: Dear guest, thank you for choosing InterContinental Shanghai Pudong. We are glad to provide you with comfort and convenience during your trip to Shanghai. I am very pleased to know that you are satisfied with the service provided by our guest relations colleague Melinda Zhao and our team. We look forward to providing you with a more personalized and comfortable accommodation experience in the future. We look forward to your visit to InterContinental Shanghai Pudong again! Chen Senfa General Manager