The Ritz-Carlton Shanghai, Pudong Reviews

Having stayed at numerous Ritz-Carlton properties across China, the Ritz-Carlton Pudong is the only one I've felt compelled to return to so swiftly after my initial stay. Our second visit was particularly special, as we brought along our most cherished family members to celebrate my mother's 60th milestone birthday there. It was truly the exceptionally positive first experience that immediately convinced my wife and me to entrust this significant life event for my mother to the Ritz-Carlton Pudong. This subsequent visit, true to form, did not disappoint. Before check-in, we contacted the hotel's Guest Relations department to explain our occasion and made a few modest requests regarding the birthday arrangements. The hotel staff were incredibly patient and meticulously arranged everything for us. A special commendation goes to Jerry and Jeremy from the hotel. On our arrival day, they had thoughtfully prepared a beautiful birthday bouquet to present to my mother. My mother was utterly moved by the hotel's genuine warmth and attention, almost to tears. A delicate mini birthday cake and a heartfelt handwritten card were also thoughtfully placed in our room. My mother exclaimed how truly thoughtful and caring it all was. ❤️ I truly believe an outstanding hotel is defined not merely by its prime location, opulent environment, or the sophistication of its room amenities. It is, more profoundly, about the dedicated and professional staff, exemplified by Jerry and Jeremy. They serve every guest with heartfelt sincerity, addressing even the smallest request with utmost professionalism and responsibility, ensuring every resident's needs are met. This genuine commitment profoundly touches guests, fostering a true sense of belonging – a feeling of being genuinely at home, truly valued, and deeply cared for. With such an exceptional and professional service team, we will undoubtedly and consistently choose the Ritz-Carlton Pudong for our future stays. Genuine sincerity always leaves a lasting impression!

It’s always a pleasure to stay in a Ritz-Carlton hotel. The location was perfect, literally at the proximity of the main points of interest especially for nightlife. The breakfast was perfect, we enjoyed the swimming pool which provides an astonishing sight of the skyline and Shanghai tower.

We recently stayed at The Ritz-Carlton in Shanghai, and it was truly a memorable experience. The hotel exudes a sense of tradition and timeless elegance, and the view from our room was absolutely breathtaking — beyond words, really. I can confidently say it was the best view we've seen among all the hotels in Shanghai. From the moment we arrived, the staff welcomed us with genuine smiles and warm hospitality. The level of service throughout our stay was truly outstanding. Check-in and check-out were both quick and seamless, which we greatly appreciated after a long journey. Although the building itself shows a bit of age, everything else more than made up for it. The room was immaculately clean, with the furniture and flooring well maintained and neatly arranged. We also appreciated the thoughtful welcome letter and fresh fruit, which added a personal touch and made us feel truly valued as guests. The breakfast venue offered not only excellent food but also a stunning view, making every morning feel special. The service at breakfast was also consistently attentive and professional. While the swimming pool was a bit on the smaller side, my husband still enjoyed it during the short time he was able to use it. Once again, the staff there were helpful and courteous, ensuring a pleasant experience. If I had to mention one minor downside, it would be the slightly dated feel of the building itself. However, the incredible view, exceptional service, and overall atmosphere far outweighed that detail. Overall, I would confidently rate our stay as 9 out of 10. I would absolutely love to return on our next trip to Shanghai. Thank you to the entire team at The Ritz-Carlton for a truly wonderful stay, thanks ❤️

The highlight of the Ritz Carlton Pudong is without doubt the breathtaking view of the Pearl Tower, which feels iconic day and night. The location beside the mall is also a strong advantage. However, the property itself shows its age and feels a little tired. Breakfast was the biggest disappointment: chaotic, rushed, and lacking the standard of cleanliness and service expected at a five star hotel. While the setting is prime, the overall experience does not deliver the world class polish the brand is known for.

A Five-Star Experience from Check-In to Farewell! Review: Our stay from August 6–9 was one of the most memorable experiences my wife and I have ever had in Shanghai. Upon arrival, we were thoughtfully upgraded to the Pearl Tower Bund View Suite, and every detail throughout our stay reflected The Ritz-Carlton’s Gold Standards. Special thanks to Mr. Joey Zhang, Ms. Cherry Gan, Ms. Daisy Sun, and Ms. Lydia – their professionalism, warmth, and genuine care made us feel valued and looked after every single day. Lydia, in particular, greeted us with a radiant smile each day, leaving us with one of the warmest memories of this trip. From the breathtaking views to the comfort of the room and the impeccable service, everything exceeded our expectations. The Ritz-Carlton will remain our only choice whenever we return to Shanghai.

Great hotel. The breakfast menu isn’t the best but asides that. Overall 8/10. Room service and everything else is excellent.

Wow! Everything exceptional outstanding, definitely coming back soon. Thanks you for the great service and delectable breakfast.🤌🏼🤌🏼🤌🏼

Loved the view of the room, thanks for the cake! ＜3

Always a great experience when coming here .

Everything was amazing, especially the offerings at the club lounge. Staffs are friendly and sweet, food and drinks are amazing and the environment is very comfortable and quiet. Perfect place for a staycation even!

Disappointing Experience at The Ritz-Carlton Shanghai I stayed at The Ritz-Carlton Shanghai for two nights, and unfortunately, my experience was far from the luxury service I expected. 1. Discrimination at Flair Rooftop Restaurant On my first night, I visited Flair, the hotel's rooftop restaurant. Before going, I was told at the lobby that the restaurant operates on a first-come, first-served basis, with no reservations. However, when I arrived at around 5:50 PM, the restaurant was only 20% occupied, yet the host told me it was "fully booked." Then, the host questioned my intent, asking whether I was there for drinks or dinner. When I said "dinner," he suddenly mentioned a 1,600-yuan minimum spending requirement. I agreed without hesitation and ended up spending over 2,200 yuan. But what truly bothered me was the initial rejection and the selective enforcement of the minimum charge, implying that I was being judged based on my appearance or nationality. If the restaurant was truly full, why was I offered a table once I confirmed I would spend a significant amount? 2. Misleading Room Upgrade Offer & Hidden Promotions When I checked in, I had already booked a suite with a city view for around 4,000 yuan. However, the receptionist tried to upsell me a Pearl Tower view for an additional 3,300 yuan, which is an unreasonable price just for a different view. What’s worse is that she failed to inform me about an existing hotel promotion: (cant remember the amount exactly) If I pre-purchased 1,000 yuan, I could use 1,400 yuan at Flair rooftop restaurant. I only found out about this the next day and when I asked whether I could retroactively apply this promotion to my bill (which was charged to my room), I was told it was not possible because I had to buy the package in advance. Had I known about this offer beforehand, I would have gladly used it. Instead, the staff prioritized upselling me a more expensive view rather than informing me of real benefits available to hotel guests. 3. Concierge Service & Taxi Nightmare The service at the concierge was another major disappointment. I had a reservation at a Chinese restaurant across the river and asked the concierge to arrange a taxi for me. Knowing that taxis in Shanghai can be unreliable and tricky (as I had experienced the night before with an airport taxi taking me to three wrong hotels and turning off the meter), I was relieved when the concierge used Didi (a ride-hailing app) to book a ride. However, when the car arrived, the concierge instructed a bellboy to walk me to the car, but he never confirmed whether it was actually mine. Just as the door was closing, a woman with luggage rushed in, claiming it was her ride to the airport. It turned out the car was not for me but for an entirely different passenger! At this point, I was already late for my dinner reservation. When I walked back to the concierge to ask what happened, he seemed irritated and dismissively said, "Don’t worry" before reluctantly walking me to the correct car. This lack of professionalism and carelessness was incredibly frustrating. If you’re arranging a ride for a guest, ensure they get into the correct car. Final Thoughts This all happened in just one night—I can't imagine what else could go wrong during my stay. I sincerely hope no other guests have to go through such an experience. The Ritz-Carlton brand is known for its luxury and top-tier hospitality, but what I encountered was discriminatory treatment, misleading sales tactics, and poor service coordination. I hope management takes this feedback seriously and improves their service, ensuring all guests receive fair and professional treatment, regardless of their appearance or nationality. Ps: nice swimming pool by the way!!

For guests staying in the hotel, it should always be possible to make a reservation in one of the restaurants, especially in the roof top bar without payment.

good location and very good breakfast

Good location and best hotel in area