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Verified reviews
Location9.3
Amenities9.1
Service9.3
Cleanliness9.3
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Positive reviews(2146)
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Stayed multiple times(25)
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Negative reviews(66)
Guest User
Executive Room
Stayed in Jul 2025
Business traveler
4 review
10/10
Outstanding
Posted on Aug 29, 2025
The room was spotless, and the hotel is conveniently located near Hongqiao Railway Station with an abundance of great dining options in the vicinity. This is my go-to hotel every time I'm in the city. This visit, I was pleasantly surprised with welcome fruit – perhaps an executive room perk? The key card itself was also quite interesting. I had a very comfortable stay and will definitely be returning!
Original TextTranslated by Google
Response from Property: Hello, thank you very much for your valuable evaluation of our hotel. We will continue to provide a comfortable and clean home-like experience and professional and thoughtful service. Warm hospitality is our purpose. We look forward to your visit again! Shanghai Hongqiao Grand Mercure Hotel
Guest User
Superior twin Room
Stayed in Jul 2025
Traveling with friends
34 review
9.5/10
Amazing
Posted on Aug 25, 2025
It's an established hotel, though the facilities are a bit dated. The shower water pressure on the upper floors was also a little weak. On the bright side, the breakfast spread is extensive, and it offers great value for money. Overall, for this price in Shanghai, staying at a branded 5-star hotel is definitely worth recommending!😀
Original TextTranslated by Google
Response from Property: Hello, thank you very much for your valuable evaluation of our hotel. We will continue to provide a comfortable and clean home-like experience and professional and thoughtful service. Warm hospitality is our purpose. We look forward to your visit again! Shanghai Hongqiao Grand Mercure Hotel
Guest User
Superior King Room
Stayed in Jul 2025
Couple
5 review
10/10
Outstanding
Posted on Aug 24, 2025
This is a well-established hotel in Changning District, offering exceptional value for money. While the facilities might be a bit dated, they are very well-maintained. Every service staff member, from the front desk and concierge to the restaurant and housekeeping teams, is incredibly polite and courteous. I would definitely return for another stay.
Original TextTranslated by Google
Response from Property: 您好,非常感謝您對我們酒店的寶貴評價,我們一如既往提供舒心整潔如家般的體驗及專業周到的服務,熱忱待客是我們的宗旨,期待您的再次光臨!上海虹橋美爵酒店
Anonymous User
Superior King Room
Stayed in Jul 2025
Family
1 review
8.0/10
Very Good
Posted on Aug 15, 2025
Overall, the room offered excellent value for money. I really liked the charming retro decor – it's clear a lot of care went into the design. Having a smart toilet, a kitchenette, and a washing machine made it feel very well-equipped for longer stays. The breakfast was a definite highlight; it used high-quality ingredients, offered a great mix of Chinese and Western options, and they even focus on sustainability, which is a nice touch. The staff were also very friendly and provided great service. On the downside, there was a noticeable musty smell in the room, which was quite strong. We also spotted a few minor cleanliness issues, like dirty windows that made it hard to clearly enjoy the view outside. Lastly, the shower pressure was quite weak.
Original TextTranslated by Google
Response from Property: 您好,非常感謝您對我們酒店的寶貴評價,我們一如既往提供舒心整潔如家般的體驗及專業周到的服務,熱忱待客是我們的宗旨,關於您提及的不足,我們樂於傾聽進行改善,期待您的再次光臨!上海虹橋美爵酒店
DVS-SH
Superior twin Room
Stayed in Jul 2025
Business traveler
8 review
10/10
Outstanding
Posted on Aug 14, 2025
It's a classic-style hotel, and while it might be a bit older, there's absolutely no need to worry. From the service to the facilities, it's a perfect choice. What's even more impressive are the surrounding amenities. In Changning, the Japanese food street is fantastic – we didn't hit a single bad spot!
Original TextTranslated by Google
Response from Property: 您好,感謝您對酒店的點評!您的寶貴意見對我們非常重要,很高興獲悉您對我們的認可,熱忱待客是我們的宗旨,期待您的再次光臨,祝旅途愉快!上海虹橋美爵酒店
Zenith lo
Two-bedroom Suite
Stayed in Jul 2025
Family
5 review
10/10
Outstanding
Posted on Aug 12, 2025
Our suite was very comfortable. A cool feature was that robots delivered takeout right to our room door. The surrounding area also offered plenty of affordable dining choices, and reaching attractions was quite convenient.
Original TextTranslated by Google
6/10
Response from Property: Hello, thank you very much for your valuable evaluation of our hotel. We will continue to provide a comfortable and clean home-like experience and professional and thoughtful service. Warm hospitality is our purpose. We look forward to your visit again! Shanghai Hongqiao Grand Mercure Hotel
Guest User
Superior twin Room
Stayed in Jul 2025
Business traveler
38 review
10/10
Outstanding
Posted on Aug 13, 2025
The hotel offers excellent value for money, and the breakfast was delicious. Our room also had a kitchenette, which was a nice touch. The front desk staff were very helpful. The only downside is its distance from the subway station, meaning you'll likely need a taxi to get around.
Original TextTranslated by Google
Response from Property: Hello, thank you for your review of the hotel! Your valuable opinions are very important to us. We are very happy to know that you recognize us. Warm hospitality is our purpose. We look forward to your visit again and wish you a pleasant journey! Shanghai Hongqiao Grand Mercure Hotel
Guest User
Superior King Room
Stayed in Jul 2025
Traveling with friends
1 review
9.7/10
Amazing
Posted on Aug 22, 2025
Located in the heart of Gubei, this hotel offers excellent value for money. The rooms are spacious, and while the decor is a bit dated, everything is impeccably maintained. The washing machine is a huge plus for convenience. Free parking is also available.
Original TextTranslated by Google
Response from Property: Hello, thank you very much for your valuable evaluation of our hotel. We will continue to provide a comfortable and clean home-like experience and professional and thoughtful service. Warm hospitality is our purpose. We look forward to your visit again! Shanghai Hongqiao Grand Mercure Hotel
Sinenhlanhla
Superior King Room
Stayed in Mar 2025
Couple
2 review
8.0/10
Very Good
Posted on May 5, 2025
Had a wonderful stay at this hotel. The food was absolutely lovely, the location was convenient and the staff were incredibly helpful and friendly. Highly recommended!
Response from Property: Dear Guest, Thank you very much for your sharing the experience at our hotel. We strive to provide an exceptional experience for all of our guests. Thanks for choosing us again during you visiting Shanghai! Warm regards, Grand Mercure Shanghai Hongqiao
Anonymous User
Superior King Room
Stayed in Aug 2025
Solo traveler
10 review
8.0/10
Very Good
Posted on Sep 9, 2025
not as good as previous stays. service was not as good and the breakfast quality seems to have gone down a notch. the room balcony has aircon units placed in the dividing section and their alignment meant they were blowing hot air in my direction when stood outside. not ideal in very warm weather.
still very reasonable price though.
Response from Property: Dear Guest, Thank you very much for your sharing the experience at our hotel. We strive to provide an exceptional experience for all of our guests. Your feedback will be shared with our team for the improvement. Thanks for choosing us again during you visiting Shanghai! Warm regards, Grand Mercure Shanghai Hongqiao
Jean-Pierre
Superior King Room
Stayed in Dec 2024
Couple
14 review
10/10
Outstanding
Posted on Jan 13, 2025
It was such an amazing stay at this hotel. We would come again. View was great from our room.
Response from Property: Dear Guest, Your valuable feedback is very important to us. We provide a clean and an exceptional experience for all of our guests.. The beautiful scenery in front of the window lights your feeling of happiness in life. We look forward to your visit again and wish you a pleasant journey! Grand Mercure Shanghai Hongqiao
Funky AP
Superior King Room
Stayed in Nov 2024
Solo traveler
14 review
9.5/10
Amazing
Posted on Jan 1, 2025
The hotel is really great. The staff is always helpful and of course it's an Accor brand style. I got an upgrade room due to my Ctrip membership rewards, and very spacious room with washing machine and a small kitchen facility. It was like a mini studio room. The place is quite convenient and very quiet. I had a pleasant stay. The breakfast had multiple options, but would request to write down what all was included in the dish or atleast put a sign of vegetarian or non Vegetarian. Overall great hotel room, but it's time to refurbish. I can see quiet oldish and carpet being faded. Thanks Accor, you never disappoint me.
Response from Property: Dear Guest, Thank you very much for your sharing the experience at our hotel. We strive to provide an exceptional experience for all of our guests. Your comments regarding food sign have been shared with our team for the improvement. Thanks for choosing us again during you visiting Shanghai! Warm regards, Grand Mercure Shanghai Hongqiao
Brian_bulaiendalushoujihao
Superior twin Room
Stayed in Feb 2025
Business traveler
12 review
10/10
Outstanding
Posted on Mar 28, 2025
Location is really good. Service ,food, room all good. You could find lot of restaurants around the street. Recommend it!
Response from Property: Dear Guest, Thank you very much for your sharing the experience at our hotel. We strive to provide an exceptional experience for all of our guests. Thanks for choosing us again during you visiting Shanghai! Warm regards, Grand Mercure Shanghai Hongqiao
Sam Yue
Superior King Room
Stayed in Dec 2024
Solo traveler
1 review
8.0/10
Very Good
Posted on Jan 15, 2025
- Stayed for 5 nights
- 1st room assigned to me, there were slight aircon noise. Asked for a change of room, accede to my request immediately
- Suggest to change shower curtain, getting old and slightly stained
- King Size bed is comfy
- Flight was delayed, asked for late check out, request was accede.
Overall, will rate 4/5 based on Price, Cleaniness, Service and Location.
Will consider coming back to the hotel if going back to Shanghai
Response from Property: Dear Guest, Thank you very much for your sharing the experience at our hotel. We strive to provide an exceptional experience for all of our guests. The shower curtain problem will be considered seriously. Thanks for choosing us again during you visiting Shanghai! Warm regards, Grand Mercure Shanghai Hongqiao
Izefyre
Superior twin Room
Stayed in Nov 2024
Family
2 review
8.5/10
Very Good
Posted on Jan 12, 2025
Old hotel and facilities. Free breakfast which is always a plus. Close to hongquiao airport but the metro’s quite a walk. Staff are very friendly. Overall, good experience.
Response from Property: Dear Guest, Thank you very much for your sharing the experience at our hotel. We strive to provide an exceptional experience for all of our guests. Thanks for choosing us again during you visiting Shanghai! Warm regards, Grand Mercure Shanghai Hongqiao