The Westin Cape Town

The Westin Cape Town Reviews

The Westin Cape Town

Convention Square, Lower Long St, Cape Town, Western Cape, 8000, South AfricaView Hotel Details
The Westin Cape Town
The Westin Cape TownThe Westin Cape TownThe Westin Cape Town
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The Westin Cape Town Guest Reviews

4.5/5
Great
88 review
Verified reviews
Location4.6
Amenities4.5
Service4.4
Cleanliness4.4
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All reviews(88)
Positive reviews(22)
Reviews with photos/video(6)
O.N.A
Executive King Room Non smoking
Stayed in Nov 2023
Couples
14 review
4.2/5
Very Good
Posted on Dec 5, 2023
The Westin, Cape Town, is an old hotel, but it continues to maintain its presence, quality, and some high standard in Cape Town. We stayed here for 8 days, during a friend's 60th birthday celebration event in Cape Town. We occupied an executive room and were also given access to the executive club on the 19th floor. The room was very nice, with good linen, bed of high standard. That said, we had to lodge a complaint on the hurried nature of how our room was cleaned on our second day of stay. The bed was not made properly, the carpet floor wasn't clean, and the bathroom was half cleaned. It's not good for a 5-star hotel. After complaining, the housekeeper made amends, and the cleaning standard was raised to the highest standard for the duration of our stay. We also ordered food from room service and half of what we ordered were not brought - they gave us something else, but after waiting for 45 mins for the original order to be brought to us we reluctabtly accepted the wrong order, ate the food and then lodged our complaints later. The breakfast buffet was alright, but there weren't great selections of cold meats in the cold meat section. They really need to improve on this. Lastly, the overall service delivery by some of the staff really need serious improvement. Some of the staff in the restaurant are way too loud when talking to each other, and some of them even give out bad unwelcoming and nonchalant attitude/vibe to their customers. It is like they feel that they're doing us, their clients, a favour by serving us. Not good enough for a hotel of this standard, abd some of those staff need to be retrained. Overall, we enjoyed our stay at The Westin and we will definitely come back there when next we visit Cape Town.
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Anonymous User
Deluxe Twin Room
Stayed in Aug 2023
Couples
9 review
5.0/5
Outstanding
Posted on Aug 16, 2023
服务 friendly taff with good smile. they all speak softly 设施:bath room is big with 2 basins🤗 swimming pool has warm water with good view great breakfast with nice coffee.
Ya Chu
Deluxe Twin Room
Stayed in Sep 2022
Family
4 review
4.5/5
Great
Posted on Sep 24, 2022
Location was a bit walking distance from waterfront. And the roads were under construction, it was not easy to access Uber or cabs. It was also the convention time, the hotel was packed. Breakfast hours were very noisy and food was soso. It would be a great location for business travelers to the convention centers. Staff were all very friendly and quick checking in and out. But besides the hotel, there was nothing nearby to do at night.
Anonymous User
Deluxe King Room
Stayed in Aug 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Aug 20, 2024
It's good in every aspect, but the price is the most expensive.
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missteddy
Westin Executive, Guest Room, 1 King, Waterfront View
Stayed in Apr 2024
Business travelers
19 review
5.0/5
Outstanding
Posted on Apr 10, 2024
The room is very clean and comfortable. I am very satisfied with my stay. The service is also very good. It is quiet and has a good view. I can sleep until I wake up naturally! Great experience!
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Guest User
Deluxe King Room
Stayed in Sep 2023
Solo travelers
3 review
5.0/5
Outstanding
Posted on Sep 26, 2023
It's pretty good. I'm also lucky to find a store opposite the hotel. High safety factor, City sightseeing buses will also pass by South Africa is quite chaotic, but safety comes first
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Guest User
Deluxe King Room
Stayed in Oct 2023
Business travelers
4 review
5.0/5
Outstanding
Posted on Jan 13, 2024
The hotel is clean and tidy, and the rooms are large, which can be used as a temporary business meeting place!
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Deluxe King Room
Stayed in Mar 2023
Solo travelers
113 review
5.0/5
Outstanding
Posted on Apr 21, 2023
15 minutes walk to V & A waterfront
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Aositandingaichirou
Deluxe King Room
Stayed in Jul 2023
Business travelers
10 review
5.0/5
Outstanding
Posted on Oct 10, 2023
Everything is good. I have stayed there several times when I went on business trips.
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Guest User
Deluxe King Room
Stayed in Jul 2024
Family
8 review
3.5/5
Posted on Aug 17, 2024
Overall pretty good
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Anonymous User
Grand Deluxe Family Room Non smoking
Stayed in Sep 2022
Business travelers
4 review
5.0/5
Outstanding
Posted on Oct 5, 2022
Not bad, the hotel breakfast is delicious, the key is that the exhibition hall is very close, and it is convenient to travel.
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sjjdjs
Deluxe King Room
Stayed in Mar 2022
Solo travelers
247 review
5.0/5
Outstanding
Posted on Apr 11, 2022
Excellent. Impeccable. The bed was very comfortable.
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6/7
cheerb
Deluxe Twin Room
Stayed in Apr 2023
Business travelers
28 review
4.0/5
Very Good
Posted on May 25, 2023
Yes, very cost-effective.
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Wukequdai
Deluxe King Room
Stayed in Sep 2021
Business travelers
2 review
5.0/5
Outstanding
Posted on Mar 13, 2022
Very good hotel, worth recommending
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Love Honey holiday & Happy Holidays
Executive King Room Non smoking
Stayed in Nov 2024
Booked for others
523 review
5.0/5
Outstanding
Posted on Nov 17, 2024
Good breakfast (hot latte is a must) ~ public facilities (invincible sea view)! The opening hours are until 10 PM, which is satisfactory, and the housekeeping is good. The only drawback is that the decoration is a little old, but everything that should be included is included. I can't say enough wonderful things about this hotel and the people. I will definitely be back and recommend to everyone I know. The room was spacious, the bed was comfortable, and the food was great. The experience started from the moment we pulled up. The service was top notch and everyone had a smile on their face as they helped us with every request. The daily breakfast was delicious, fresh and hot. Every morning, Ross greeted us with a big smile and placed our favorite juice on the table. I was celebrating my birthday and they made sure it was a great experience. Thanks to Ross, Keenan, Tyrone and one more guy for making our stay memorable.
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