The Westin Cape Town Reviews

All was perfect 100/100 service

The Westin, Cape Town, is an old hotel, but it continues to maintain its presence, quality, and some high standard in Cape Town. We stayed here for 8 days, during a friend's 60th birthday celebration event in Cape Town. We occupied an executive room and were also given access to the executive club on the 19th floor. The room was very nice, with good linen, bed of high standard. That said, we had to lodge a complaint on the hurried nature of how our room was cleaned on our second day of stay. The bed was not made properly, the carpet floor wasn't clean, and the bathroom was half cleaned. It's not good for a 5-star hotel. After complaining, the housekeeper made amends, and the cleaning standard was raised to the highest standard for the duration of our stay. We also ordered food from room service and half of what we ordered were not brought - they gave us something else, but after waiting for 45 mins for the original order to be brought to us we reluctabtly accepted the wrong order, ate the food and then lodged our complaints later. The breakfast buffet was alright, but there weren't great selections of cold meats in the cold meat section. They really need to improve on this. Lastly, the overall service delivery by some of the staff really need serious improvement. Some of the staff in the restaurant are way too loud when talking to each other, and some of them even give out bad unwelcoming and nonchalant attitude/vibe to their customers. It is like they feel that they're doing us, their clients, a favour by serving us. Not good enough for a hotel of this standard, abd some of those staff need to be retrained. Overall, we enjoyed our stay at The Westin and we will definitely come back there when next we visit Cape Town.

服务 friendly taff with good smile. they all speak softly 设施：bath room is big with 2 basins🤗 swimming pool has warm water with good view great breakfast with nice coffee.

Location was a bit walking distance from waterfront. And the roads were under construction, it was not easy to access Uber or cabs. It was also the convention time, the hotel was packed. Breakfast hours were very noisy and food was soso. It would be a great location for business travelers to the convention centers. Staff were all very friendly and quick checking in and out. But besides the hotel, there was nothing nearby to do at night.

Check-in feeling is too general

It's good in every aspect, but the price is the most expensive.

The room is very clean and comfortable. I am very satisfied with my stay. The service is also very good. It is quiet and has a good view. I can sleep until I wake up naturally! Great experience!

It's pretty good. I'm also lucky to find a store opposite the hotel. High safety factor, City sightseeing buses will also pass by South Africa is quite chaotic, but safety comes first

The hotel is clean and tidy, and the rooms are large, which can be used as a temporary business meeting place!

15 minutes walk to V & A waterfront

Everything is good. I have stayed there several times when I went on business trips.

Overall pretty good

Not bad, the hotel breakfast is delicious, the key is that the exhibition hall is very close, and it is convenient to travel.

Yes, very cost-effective.