Atour Hotel (Shanghai The Bund, Old Wharf) Reviews
Atour Hotel (Shanghai The Bund, Old Wharf)
218 Xuejiabang Road, Huangpu District, Shanghai, 200011, ChinaSee Hotel Details
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1 night
Guest Reviews
9.6/10
Excellent
2168 review
Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.5
Amenities9.5
Service9.6
Cleanliness9.6
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All reviews(2168)
Positive reviews(2128)
Reviews with photos/video(142)
Delicious breakfast(233)
Friendly front desk staff(182)
Easy to get around(144)
Classy environment(142)
Quiet & comfortable(97)
Perfect for business trips(90)
Close to metro(52)
Awesome gym(16)
Negative reviews(40)
Guest User
Superior Room (2 Beds)
Stayed in Jun 2025
Traveling with friends
21 review
10/10
Outstanding
Posted on Aug 1, 2025
Atour Hotel is consistently my top choice whenever I travel. The rooms are always clean, and the amenities are welcoming and thoughtfully provided. I particularly enjoy Atour's tea; I often find myself asking the staff for an extra packet to brew. The mattress and pillows are also incredibly comfortable.
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Response from Property: 亞朵酒店願同一粒流星,即便燃其所有,也想帶着璀璨絢麗,跌跌撞撞地闖入你的眼眸。感謝您對朵兒的點贊呢!朵兒家的設計理念是以閲讀和人文攝影為主題。每一間客房都細節深化,豐富無限體驗;同時配有健身,餐飲,洗衣房等空間。酒店位於南浦大橋下,距離豫園,南京東路步行街都很近哦;亞朵酒店帶給您“自然、靜謐、温暖、樸實”的健康生活方式。祝您生活愉快,期待您的下次入住,愛你哦~
Guest User
Jimu Twin Room
Stayed in May 2025
Business traveler
1 review
10/10
Outstanding
Posted on Jun 30, 2025
The service is excellent, and the place is spotlessly clean and refreshing. The setting is beautiful, comfortable, inviting, and full of character. The facilities are excellent. We will definitely stay here again on our next visit.
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Response from Property: Hello, thank you very much for staying at Atour Hotel Shanghai Bund Old Wharf, and thank you for giving us a five-star rating. Atour is a humanistic hotel with a simple and stylish decor. We also have a gym, laundry room, and free reading area. We look forward to seeing you again soon!
Cchuanghu
Superior Room (2 Beds)
Stayed in May 2025
Business traveler
1 review
10/10
Outstanding
Posted on Jun 22, 2025
Great for business travelers, as it's conveniently located right next to a subway station entrance. The staff were all wonderful and very considerate. One of the female staff, realizing we were on a business trip, even thoughtfully provided us with a cushion. We'll definitely be back!
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Response from Property: Hello, dear guest~ Thank you for your affirmation of our service. The fact that we didn't get a 5-point rating from you means there is room for improvement. Duoer will continue to work hard to get a 5-point rating from you next time~ Duoer's home is located in Huangpu District, downtown, an 8-minute walk from the riverside. Famous attractions such as Nanjing East Road, Tianzifang, and City God Temple are about 3 kilometers away. Transportation is also very convenient. There is Nanpu Bridge Station on Metro Line 4, the passenger terminal of the distribution center, and a cross-river ferry. If you have the chance to come to Shanghai, please visit~ Looking forward to seeing you again~
Pipixiaailvxing
Jimu Twin Room
Stayed in May 2025
Business traveler
4 review
10/10
Outstanding
Posted on Jun 21, 2025
Had a fantastic stay at this hotel. The location is very convenient. The rooms were clean and tidy, and the front desk staff were incredibly friendly and helpful. Breakfast was also good. I would definitely stay here again.
Original TextTranslated by Google
Response from Property: Dear Duo friends, thank you for your support. Your kind words are a spur and inspiration to us, and we will work hard to address your suggestions. Atour Hotel is positioned as a humanistic hotel, with reading and photography as the hotel's two main themes, showcasing its humanistic spirit. Atour Hotel advocates a natural and healthy lifestyle. We offer a fresh and comfortable environment, elegant and open spaces, warm lighting in the rooms, and sincere and compassionate service. Duo'er Home is located at 218 Xuejiabang Road, Huangpu District. Relax at Atour and you'll find relaxation and a delightful experience! We look forward to your next stay!
Guest User
Queen Room
Stayed in Jul 2025
Traveling with friends
13 review
10/10
Outstanding
Posted on Aug 19, 2025
Cleanliness: Spotless and comfortable. Service: Attentive.
Original TextTranslated by Google
Response from Property: 太感謝您的滿分好評啦!看到您對咱們酒店的設施、衞生、環境和服務都這麼認可,整個團隊都特別開心~ 您的滿意是我們前進的最大動力,我們會繼續努力保持這份“好”,熱切期待您的再次光臨,祝您生活愉快呀!
Guest User
Queen Room
Stayed in Mar 2025
Family
4 review
9.0/10
Great
Posted on Apr 20, 2025
Friendly staff. Everything is good except the noise isolation of the hotel room to corridor is not so good. Was woke up due to knocking door sound by next door in the midnight
Response from Property: Thank you for taking the time out of your busy schedule to give Duoer a thumbs up. Duoer is very happy that our service has been recognized by you. Your recognition is Duoer's daily motivation and goal. Duoer will definitely work harder. Good times are always so short. I look forward to meeting you better next time. I hope Duoer will give you different surprises and experiences every time!
Guest User
Executive Double Room
Stayed in Mar 2025
Business traveler
2 review
7.0/10
Posted on Apr 13, 2025
The hotel was okay - rooms were clean but showed minor wear. Housekeeping missed some details. Comfortable bed but thin walls made it noisy. Breakfast was limited and pricey. Staff were polite but slow with requests. Decent for the price, but nothing special. Would stay again if needed.
Response from Property: Hello, dear Duo friend, I am really sorry to cause you regrets during your trip. We have taken the problem you reported seriously and will make changes soon. You are also welcome to call the hotel at any time to tell us the shortcomings so that we can make corrections in time. Duo will work harder next time.
Lee Chia Ching
Queen Room
Stayed in Mar 2025
Solo traveler
8 review
10/10
Outstanding
Posted on Apr 12, 2025
Amazing experience! The room was spacious and beautifully decorated. The staff were very attentive and made us feel welcome. Highly recommend for a special stay.
Response from Property: Thank you for your review. Shanghai Bund Old Pier Atour Hotel is located at No. 218 Xuejiabang Road. The hotel is equipped with an independent gymnasium - sweating, a laundry room for washing and drying - dusting, a breakfast room - Xiangzhao, and a space for reading and sharing - Zhuju. I hope you will find the fun of exploration, discovery, reading and sharing here. There are many attractions around the hotel, including Yu Garden, Chenghuang Temple, the Bund, the Old Pier, Tianzifang, etc. It is close to Metro Line 4 and can be reached in 5 minutes on foot.
Suthina
Queen Room
Stayed in Aug 2025
Traveling with friends
5 review
10/10
Outstanding
Posted on Sep 26, 2025
The staff at the hotel have a nice service mind and they all try to help us even we doesn’t speak chinese, I rlly thankful for it, recommand for every travelers !!!
Guest User
Queen Room
Stayed in Jun 2025
Solo traveler
10 review
7.0/10
Posted on Aug 4, 2025
Same a four principles for the room, a bit more beat up and older felt like the staff were less attentive in this particular Atour but overall “fine” one night stay. Will I stay again probably not, but for a one night stay it was fine especially if in a pinch for hotel.
Response from Property: 親愛的朵友您好,很抱歉未能給您帶來滿分的入住體驗。酒店出門左轉有很多美食,大概步行五分鐘左右就到了額。有不足我們彌補,我們也深深感到歉意,期待您給我們彌補遺憾的機會,祝一切順利
Xin Yi
Queen Room
Stayed in Oct 2024
Traveling with friends
4 review
10/10
Outstanding
Posted on Dec 16, 2024
The hotel was amazing! It was spacious and the reception was very friendly and helpful. The room was very spacious and clean. Would definitely recommend this hotel!
Response from Property: Thank you for your recognition of Duoer~~ Duoer is a group of friends who love service. Your affirmation will be conveyed to every friend. Duoer unanimously adheres to the principle of "user first" and takes the initiative to solve problems for users. This is Duoer's common pursuit. I look forward to your next stay to discover Duoer's other advantages~~ I look forward to your next "home"
Guest User
Jimu Double Bed Room
Stayed in Mar 2025
Solo traveler
2 review
9.0/10
Great
Posted on Apr 13, 2025
Hotel staff are friendly and helpful, willing to extend room checkout timing when possible. The room is also cllean and cozy
Response from Property: Dear guest, hello, thank you for your recognition of Duoer. Duoer is located at No. 218 Xuejiabang Road, adjacent to Nanpu Bridge and Huangpu River. Surrounding attractions include Yu Garden, Chenghuang Temple, The Bund, and Old Wharf. It is about 400 meters away from Metro Line 4. The hotel library, gym, laundry room, and breakfast restaurant are fully equipped, making it an ideal choice for your business trip. Atour - There is always unexpected warmth, and we will do our best to provide you with more comfortable services
Shaan J
Queen Room
Stayed in Mar 2025
Couple
5 review
10/10
Outstanding
Posted on Apr 7, 2025
Pretty damn good. The hospitality and service is consistent in quality when compared to Changsha Atour. That a great experience already. At Shanghai Atuor, Xiaoma 晓马 helped make our stay super comfortable and accommodating to our needs during the trip. Xiaoma and his manager at the hotel also accepted our upgrade to room for the longer stay and late checkout so that we can have lo get time to explore the city. Highly recommend to stay at Atour.
Response from Property: Atour Hotel wishes to be like a meteor, even if it burns everything, it wants to stumble into your eyes with brilliance. Thank you for your likes to Duoer! The design concept of Duoer Home is based on reading and humanistic photography. Each guest room has in-depth details and rich experience; it is also equipped with fitness, dining, laundry and other spaces. The hotel is located under the Nanpu Bridge, close to Yu Garden and Nanjing East Road Pedestrian Street; Atour Hotel brings you a "natural, quiet, warm and simple" healthy lifestyle. I wish you a happy life and look forward to your next stay. Love you~
Guest User
Queen Room
Stayed in Feb 2025
Family
3 review
9.5/10
Amazing
Posted on Apr 8, 2025
Staff were very attentive and effective. Room was well kept and orderly, however the construction noises at night were difficult to bear with. The staff have written a card to notify us guests of this, which was effective in placating my anger at having my sleep disturbed, however it did not make the noise easier to tolerate. A great place slightly tarnished by an unfortunate surrounding environment.
Response from Property: 親愛的朵友,非常感謝您抽出寶貴的時間為我們提供反饋。我們深感遺憾您在酒店住宿期間感到不滿意。,對於您的不滿,我們深感抱歉。請您隨時告知我們您的具體體驗和感受,以便我們更好地改進。再次感謝您的反饋,期待您的再次光臨。
留世
Executive Double Room
Stayed in Feb 2025
Business traveler
10 review
10/10
Outstanding
Posted on Mar 6, 2025
I recently stayed at Atour Hotel (Shanghai The Bund, Old Wharf) and was very pleased with my experience. First and foremost, I want to highlight the excellent service – the staff were incredibly friendly and always ready to help.
The rooms, although a bit worn, were clean and cozy, which was perfectly acceptable for me. This did not detract from my overall impression of the hotel.
I especially want to thank the staff for their responsiveness and professionalism – they truly made my stay comfortable and enjoyable.
I will definitely consider staying here again on my next visit to Shanghai.
Response from Property: Thank you sincerely for your praise of Duoer and your recognition of our partners. I am very happy that you chose Duoer Home among thousands of hotels. Your encouragement and support are the driving force for our continuous progress. Duoer Home has a quiet and bright lobby, a rich variety of breakfasts, and a quiet "bamboo house". Duoer will meet you unexpectedly, and will bloom more brilliantly because of your praise. Bringing you touches and surprises is also Duoer's pursuit. I look forward to meeting you again!