Hilton Garden Inn Shanghai High-Speed East Railway Station

Hilton Garden Inn Shanghai High-Speed East Railway Station Reviews

Hilton Garden Inn Shanghai High-Speed East Railway Station

No.518 Baixi Road, Zhuqiao Town, Pudong New Area, Shanghai, Pudong New Area, Shanghai, ChinaSee Hotel Details
Hilton Garden Inn Shanghai High-Speed East Railway Station
Hilton Garden Inn Shanghai High-Speed East Railway StationHilton Garden Inn Shanghai High-Speed East Railway StationHilton Garden Inn Shanghai High-Speed East Railway Station
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1 night

Guest Reviews

9.4/10
Outstanding
246 review
Verified reviews
Location9.3
Amenities9.4
Service9.5
Cleanliness9.6
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All reviews(246)
Positive reviews(244)
Reviews with photos/video(90)
Friendly front desk staff(53)
Awesome amenities(48)
Offers pick-up/drop-offs(36)
Close to airport(23)
Delicious breakfast(16)
Perfect for business trips(15)
Well designed(8)
Good sound insulation(7)
Negative reviews(2)
Luis’s
Twin Guest Room High Floor
Stayed in May 2025
Business traveler
25 review
9.0/10
Great
Posted on Jun 24, 2025
I recently stayed at this hotel and had a pleasant experience overall. The check-in process was smooth and the staff were courteous and accommodating. The room was clean, well-maintained, and equipped with the basic amenities needed for a comfortable stay. Housekeeping did a good job keeping the space tidy throughout my visit.
Response from Property: 尊敬的客人，感謝您選擇下榻上海高鐵東站希爾頓花園酒店！作為酒店的尊貴賓客，您對我們服務方面的認可是我們一直以來的目標和動力！很高興您這裏度過了的愉悦時光。我們會不遺餘力地繼續努力，為客人帶來更加完美的體驗！祝您工作順利，生活幸福美滿！
Guest User
Twin Guest Room
Stayed in Apr 2025
Couple
5 review
9.5/10
Amazing
Posted on May 14, 2025
Lovely stay! we checked in only in the morning, not to stay in the night, given we had an overnight flight and wanted to rest just a few hours and we were given a late check out for free. Big shout out to Yiyi and Lemon who made it happen and were super friendly and helpful!
Response from Property: Thank you for taking the time to share your feedback about your recent stay at SHANGHAI HAI SPPED EAST RAILWAY STATION. We are very delighted that you generally enjoyed our overall image, especially for high value, excellent service and clean room. We will continue to strive in delivering quality services, and hope to welcome you back soon in the future!
Vynus Pei Lin
King Guest Room
Stayed in Mar 2025
Business traveler
11 review
8.0/10
Very Good
Posted on Apr 27, 2025
Newly renovated all equipment are new. Breakfast is acceptable but suggest for filling frequency to increase. Free shuttle bus service to and flo airport is another plus point. Surprisingly to receive free upgrade.
Response from Property: Dear guests, thank you for choosing to stay at Hilton Garden Inn Shanghai East Railway Station! Thank you for your recognition of some of our services and facilities. We will follow up and improve your suggestions and sincerely look forward to your visit again!
Guest User
Twin Guest Room
Stayed in Jun 2025
Traveling with friends
4 review
10/10
Outstanding
Posted on Jul 23, 2025
The room is spacious, clean, tidy, comfortable and warm. The private space is well arranged. The gym and laundry facilities are complete. The most important thing is that each room has a pick-up and drop-off service. It is very safe and the family can rest assured. The hotel has video guidance. It is very convenient. I look forward to staying in this hotel on my next trip.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for your support and recognition of our hotel! Your satisfaction is our greatest motivation, and we will continue to work hard to provide you with better services. We look forward to your visit again and wish you a happy life!
ソロトラベラー
Twin Guest Room
Stayed in Jun 2025
Traveling with friends
8 review
8.5/10
Very Good
Posted on Jul 20, 2025
It's about a 30-minute drive from Pudong Airport and nearly 50 minutes to the city center, so the location isn't the best. However, the price is relatively cheap (around 8,000 yen for a twin room) and the rooms are clean.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for choosing to stay at Hilton Garden Inn Shanghai East Railway Station. Every one of our staff is very happy to provide you with considerate services and bring you a home-like experience. Your satisfaction is the greatest compliment to us and the driving force for our continuous progress. We look forward to seeing you again.
なんじゃも
King Guest Room High Floor
Stayed in Jun 2025
Business traveler
3 review
8.5/10
Very Good
Posted on Jul 23, 2025
It's close to Shanghai Airport and there's a bus, so it's very convenient. The room is new and very clean. The front desk staff were very kind. It wasn't the hotel's fault, but the guests in the adjacent rooms were noisy until late at night, so next time I'll try to get a room away from the elevator.
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Response from Property: 尊敬的賓客，非常感謝您選擇下榻上海高鐵東站希爾頓花園酒店！很抱歉您入住受到其他房間客人影響，如有此情況您可反饋前台，我們會第一時間幫您處理，希望您下次入住時能有一個全新的體驗，真誠期待您的再次光臨，祝您出行愉快，工作順利！
Guest User
Twin Guest Room
Stayed in Jun 2025
Business traveler
1 review
10/10
Outstanding
Posted on Jul 6, 2025
The room facilities are great. The location is very convenient for travel. I am very grateful for the help of Xiaohan and Manager Wu. They try their best to take care of customers and make me feel at home even when I am away from home. Xiaohan's service makes people feel like it is moistening things silently. The tenderness in the details makes people linger. The hotel is very good, Xiaohan is very good, I will come again next time
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Response from Property: 尊敬的客人，感謝您對我們酒店的支持與認可！您的滿意是我們最大的動力，我們會繼續努力為您提供更優質的服務。期待您的再次光臨，祝您生活愉快！
Guest User
King Guest Room
Stayed in Jun 2025
Business traveler
3 review
10/10
Outstanding
Posted on Jul 4, 2025
This hotel stay was a very pleasant experience. I especially want to praise the reception staff Yiyi, Skylar and Scarlett. They showed great professionalism and caring service, making people feel at home. Whether it was checking in, asking about the service content or needing assistance, they were able to explain patiently with a smile and actively provide help. The most favorite thing about Hilton Hotel is that the facilities and rooms are kept spotless, and the service quality is always above the standard.
Original TextTranslated by Google
Response from Property: Dear customer, thank you for staying at Hilton Garden Inn Shanghai East Railway Station! We are glad that you have a comfortable and satisfactory stay and thank you for your recognition of our hotel. The hotel team members are committed to providing excellent service experience with warm hospitality. Your recognition is our greatest motivation. I hope to meet you again soon. I wish you a smooth journey and a happy life!
Guest User
King Guest Room
Stayed in May 2025
Business traveler
3 review
10/10
Outstanding
Posted on Jun 29, 2025
A very satisfying stay! The front desk staff was very welcoming, especially Xiao Cai, who upgraded my room for free. The hotel also offers a free airport shuttle, which is very convenient. The room was very clean. There are also plenty of dining options nearby. It was truly wonderful!
Original TextTranslated by Google
6/7
Response from Property: Dear guest, thank you very much for choosing Hilton Garden Inn Shanghai East Railway Station! Thank you for taking the time out of your busy schedule to review your stay and share your experience with other guests. Your patience and detailed comments are the greatest affirmation of our service and the driving force that motivates us to do better. We will continue to optimize our services and products to bring you a better experience. We sincerely look forward to seeing you again and wish you a pleasant trip and successful work!
Luquanbangu
Twin Guest Room
Stayed in May 2025
Couple
11 review
10/10
Outstanding
Posted on Jul 4, 2025
The hotel is modern in design, the rooms are large and clean, the service is good, and the shuttle bus to Pudong Airport is very convenient to book one day in advance. Xiaohan at the front desk helped to collect the express delivery. The service was very efficient when checking in. 👍The stay was comfortable and the mood for playing was also great. Overall, I was very satisfied. In short, it was a satisfactory stay! Facilities: Complete Hygiene: Clean and tidy Environment: Convenient transportation Service: Active and enthusiastic
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing Hilton Garden Inn Shanghai East Railway Station and leaving your recognition of the hotel! The hotel is located in Zhuqiao Tianhe Plaza, which integrates a variety of dining, entertainment and shopping. We are very happy to know that you feel comfortable and satisfied with your stay. Your recognition is an important support and encouragement to us! All the hotel staff sincerely look forward to your visit again! I wish you a pleasant journey!
Huanlexiaonanhai
King Guest Room
Stayed in Apr 2025
Business traveler
21 review
10/10
Outstanding
Posted on May 22, 2025
The hotel rooms are quite standard, and all services are in place, and the needs of guests can be well met. The hotel decoration is the best I have ever seen in the garden system. The front desk and room service are very conscious, and I hope they will continue to work hard! I will stay here again in the future. Thank you very much
Original TextTranslated by Google
Response from Property: Dear customer, thank you for staying at Hilton Garden Inn Shanghai East Railway Station! We are glad that you have a comfortable and satisfactory stay and thank you for your recognition of our hotel. The hotel team members are committed to providing excellent service experience with warm hospitality. Your recognition is our greatest motivation. I hope to meet you again soon. I wish you a smooth journey and a happy life!
Guest User
King Guest Room
Stayed in Apr 2025
Solo traveler
1 review
10/10
Outstanding
Posted on May 18, 2025
Very satisfied, excellent service! Special praise to the front desk lady, the service is very good, and the people are very nice. This stay in Shanghai feels very good and the experience is excellent!
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for choosing to stay at Hilton Garden Inn Shanghai East Railway Station! Thank you for taking the time out of your busy schedule to comment on your stay experience and share it with other guests. Your patience and detailed comments are the greatest affirmation of our service and a constant source of motivation for us to do better. I hope you can have a more diversified experience and sincerely look forward to your visit again. I wish you a pleasant trip and smooth work!
Guest User
King Guest Room
Stayed in Apr 2025
Traveling with friends
1 review
10/10
Outstanding
Posted on May 17, 2025
The Hilton Garden Inn is a newly opened hotel not far from Pudong Airport, and there is a free shuttle bus. The front desk staff are very enthusiastic and answered many questions seriously. Maria and Jessica provided good service. I was unfamiliar with the place, so I was very grateful for their advice.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for choosing to stay at Hilton Garden Inn Shanghai East Railway Station! Thank you for taking the time out of your busy schedule to comment on your stay experience and share it with other guests. Your patience and detailed comments are the greatest affirmation of our service and the constant motivation for us to do better. We will continue to optimize our services and products to bring you a better experience. We sincerely look forward to your visit again and wish you a pleasant trip and smooth work!
uuyiyi
King Guest Room
Stayed in Apr 2025
Couple
1 review
10/10
Outstanding
Posted on May 16, 2025
The stay experience was very good this time. The hotel service attitude was good. Miss Yiyi praised it enthusiastically! The hotel environment is very good~ The room facilities are complete, clean and refreshing. The location on the main street is convenient for quick travel, eating and shopping, and the check-in procedure is also very fast. The whole house is smart and worth recommending! There is no pressure on traveling. The front desk lady assisted and helped a lot of things during the two days of stay. Thank you very much! Full score💯💯
Original TextTranslated by Google
Response from Property: Dear guests, thank you for choosing to stay at Hilton Garden Inn Shanghai East Railway Station. Thank you for your praise for the hotel accommodation service. I hope you can continue to support us. We will continue to work hard to bring you a better service experience. Your support is the driving force for our progress. I hope to meet you again soon. I wish you a smooth journey and a happy life.
Guest User
King Guest Room
Stayed in Apr 2025
Couple
1 review
10/10
Outstanding
Posted on May 15, 2025
The hotel is located in the bustling Tianhe Square. The front desk staff, Lemon, was very friendly and helped with the courier issue. I feel that this stay is very convenient and the sanitary environment is also very good. The hotel facilities are complete, the price-performance ratio is very high, the wifi is powerful, the environment is good, the location is very good, the room is very good, I like it very much, especially the hygiene is clean and tidy, I feel completely at ease, the room is very spacious, and the check-in is also very fast. The hotel service is as good as always, I give a hundred likes, it's so considerate!
Original TextTranslated by Google
Response from Property: 尊敬的客人，感謝您選擇上海高鐵東站希爾頓花園酒店並留下對於酒店的認可！酒店位於集餐飲娛樂購物多樣化的祝橋天和廣場，很高興瞭解到您對於此次入住感到舒適與滿意，您的認可對我們是重要的支持與鼓勵！酒店全體員工衷心期待您再次光臨！祝您旅途愉快！