652-2 Kume cho, Kashihara City, Nara Prefecture, 634-0063, JapanView Hotel Details
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Grand Mercure Nara Kashihara Guest Reviews
4.4/5
Very Good
59 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.3
Service4.5
Cleanliness4.5
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All reviews(59)
Positive reviews(57)
Reviews with photos/video(24)
Awesome stay(12)
Clean and tidy(11)
Awesome rooms(10)
Friendly owner(7)
Convenient location(7)
Delicious breakfast(5)
Relaxing hot springs(4)
Negative reviews(2)
Anonymous User
Classic Room, Japanese style, 4 futon beds, City side
Stayed in Sep 2024
Solo travelers
31 review
4.0/5
Very Good
Posted on Oct 5, 2024
The room was big by Japanese hotel standards but the furnishings and panels were rather dated. They have a nice happy hour from 3-6pm with drinks and snacks
Response from Property: Thank you for choosing Grand Mercure Nara Kashihara from among the many facilities available.We are glad to see that you enjoyed our welcome lounge.All of our employees are looking forward to your next visit.Grand Mercure Nara Kashihara Front Desk Staff
Hoi Kit
Classic Room, Japanese style, 4 futon beds, City side
Stayed in Dec 2024
Travel with friends
5 review
5.0/5
Outstanding
Posted on Jan 22, 2025
VERY GOOD I LIKE THIS HOTEL VERY MUCH BECAUSE THERE IS A HOT SPRING INSIDE THE HOTEL
Response from Property: Thank you for choosing Grand Mercure Nara Kashihara from among the many facilities available.We are glad to see that you enjoyed our spa.We hope you will choose our hotel again next time you visit Nara. We look forward to welcoming you again.Grand Mercure Nara Kashihara Front Desk Staff
Armysun
Classic twin Room with 2 single beds and 1 sofa bed, City side
Stayed in Jul 2024
Family
8 review
4.0/5
Very Good
Posted on Aug 8, 2024
Big and clean hotel with great service, nice breakfast choices
Response from Property: Thank you for choosing Grand Mercure Nara kashihara from among the many facilities available. We are glad to see that you enjoyed our buffet. All of our employees are looking forward to your next visit.Grand Mercure Nara Kashihara Front Desk Staff
Guest User
Classic twin Room with 2 single beds and 1 sofa bed, City side
Stayed in Nov 2024
Family
5 review
5.0/5
Outstanding
Posted on Jan 5, 2025
It's very good, very gorgeous, and the receptionist is polite. However, there were many people on the day I checked in, and there were no parking spaces. One thing to note is that the train station is next to it. There are trains in the morning and evening, but I just like to see Japanese trains. Give this hotel full marks
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Response from Property: Dear reviewer, Thank you very much for staying at Grand Mercure Nara Kashihara. We also appreciate you taking the time to leave us a review. All of our staff are extremely grateful that you received perfect scores in all evaluation categories during your stay. We strive to provide our guests with a comfortable stay, so we are very pleased that you were satisfied. All of our staff will continue to work hard to provide you with service and hospitality that will satisfy you. We hope that you will choose our hotel the next time you visit Nara. All of our staff look forward to welcoming you back. Thank you for your review. Grand Mercure Nara Kashihara Front Desk
SHUN.C_0309
Classic twin Room with 2 single beds and 1 sofa bed, City side
Stayed in Nov 2024
Couples
14 review
4.7/5
Amazing
Posted on Jan 14, 2025
The hotel rooms are clean and well-organized and have hot springs.
There is also a lounge in the evening, where you can mix drinks for free and have unlimited snacks, which is very cozy.
The hotel has its own parking lot in the basement for self-driving travel. 
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Response from Property: Dear reviewer, Thank you very much for staying at Grand Mercure Nara Kashihara. We also appreciate you taking the time to leave us a review. We are very pleased that you enjoyed our hotel's lounge service and large hot spring bath. The hot spring has a moderate salt concentration and is recommended for recovering from fatigue. We hope you will come and visit us again. All of our staff will continue to do our best to ensure that all our guests are satisfied. We hope that you will choose our hotel the next time you visit Nara. All of our staff look forward to welcoming you again. Thank you. Grand Mercure Nara Kashihara Front Desk
Anonymous User
Classic Room, Japanese style, 4 futon beds, City side
Stayed in Oct 2024
Solo travelers
11 review
5.0/5
Outstanding
Posted on Nov 27, 2024
The hotel has just been renovated. The hot spring inside is well-equipped, clean and well-organized, which is very relaxing. The Japanese-style room is very spacious and very comfortable. The hotel is conveniently located, a 2-minute walk from the station.
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Response from Property: Dear reviewer, Thank you very much for staying at Grand Mercure Nara Kashihara. We also appreciate you taking the time to leave us a review. We are very pleased to hear that you had a relaxing and comfortable stay. All our staff will do our utmost to ensure that you are satisfied whenever you visit us. We hope that you will continue to patronize us in the future. We hope that you will choose our hotel again the next time you visit Nara. All our staff look forward to welcoming you back to our hotel. Thank you for your review. Grand Mercure Nara Kashihara Front Desk
jeffreycschow
Classic twin Room with 2 single beds and 1 sofa bed, City side
Response from Property: Dear reviewer, Thank you very much for staying at Grand Mercure Nara Kashihara. We also appreciate you taking the time to leave us a review. We are very happy to see that you were satisfied with your stay. We treasure your kind words and all our staff will continue to make every effort to ensure that you feel comfortable in the future. We hope that you will choose our hotel again the next time you visit Nara. All our staff look forward to welcoming you back to our hotel. Thank you. Grand Mercure Nara Kashihara Front Desk
1180957907
Classic twin Room with 2 single beds and 1 sofa bed, City side
Stayed in Aug 2024
Business travelers
109 review
5.0/5
Outstanding
Posted on Sep 21, 2024
The hotel room is large and the location is also very good, next to the station, a two-minute walk. The hotel lobby is magnificent, and the lounge is free for guests in the afternoon and evening, which is very good!
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Response from Property: Thank you very much for choosing Grand Mercure Nara Kashihara amongst all hotels.Thank you very much for taking the time to write us a review.We are delighted to hear that you had a relaxing stay with us.All of our employees look forward to welcoming you again.Grand Mercure Nara Kashihara Front Desk Staff
Chaosanmusizhe
Classic Room, Japanese style, 4 futon beds, City side
Stayed in Aug 2024
Solo travelers
13 review
4.5/5
Great
Posted on Sep 10, 2024
The lobby of a five-star hotel, the restaurant of a four-star hotel, the room of a three-star hotel, the air in the bathhouse is a bit stuffy and uncomfortable, the free supper at night is very good
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Response from Property: Dear reviewer, Thank you very much for staying at Grand Mercure Nara Kashihara. We also appreciate you taking the time to leave us a review. We are delighted that you enjoyed the dinner buffet during your stay. Our hotel buffet uses local ingredients and offers a wide variety of dishes. We will do our utmost to ensure that you are pleased whenever you visit. We hope that you will continue to patronize us in the future. We hope that you will choose Grand Mercure Nara Kashihara the next time you visit Nara. All our staff look forward to welcoming you back. Thank you for your review. Grand Mercure Nara Kashihara Front Desk
Guest User
Classic twin Room with 2 single beds and 1 sofa bed, City side
Stayed in Jul 2024
Family
2 review
4.7/5
Amazing
Posted on Aug 25, 2024
The staff were very friendly and I had a pleasant stay. However, when I was paying, I noticed that they gave me the wrong bills, the same ones I received as change, twice in a row. I wish they would be more strict with money.
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Response from Property: Dear reviewer, Thank you very much for staying at Grand Mercure Nara Kashihara. We also appreciate you taking the time to leave us your feedback despite your busy schedule. We are very pleased to hear that you had a pleasant stay. However, we would like to sincerely apologize for the inconvenience caused by the front desk staff's response upon check-out. We take your feedback seriously, and will pay more attention in the future to ensure that we do not cause any inconvenience to our customers. We hope that you will choose Grand Mercure Nara Kashihara the next time you visit Nara. All our staff look forward to welcoming you again. Thank you for your review. Grand Mercure Nara Kashihara Front Desk
Meteor_ovo
Classic twin Room with 2 single beds and 1 sofa bed, City side
Stayed in Jul 2024
Solo travelers
11 review
4.8/5
Amazing
Posted on Aug 21, 2024
I originally booked this hotel for my trip to Yoshinoyama the next day, but unexpectedly found it to be a very cost-effective hotel. It is very close to Kashihara Jingu Station and very convenient. The room is very clean and spacious, and the front desk staff is very nice. The hotel's breakfast is highly recommended, with a lot of options. I highly recommend booking a room with breakfast (you can consider whether it includes dinner, but it is also very convenient). The small shop in the lobby on the first floor is also worth a look. It seems that many guests are Japanese family friends from nearby who come here to take a bath and rest. In short, it is quite good. But... Ctrip official! ! ! ! ! ! ! You marked the wrong zip code for this hotel! It should be 634-0063! The zip code you gave is in Wakayama... Thanks to this wrong zip code, I filled in the wrong VJW and was stuck when entering the country, wasting half an hour (mumbling)
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Response from Property: Dear reviewer, Thank you very much for staying at Grand Mercure Nara Kashihara. We also appreciate you taking the time to leave us a review. We are very pleased to hear that you had a relaxing stay. We are also honored to receive your compliments regarding the staff's customer service and the cleanliness of the hotel. All of our staff will do our utmost to ensure that you have a relaxing stay whenever you visit. We hope that you will choose our hotel the next time you visit Nara. All of our staff look forward to welcoming you back. Thank you for your review. Grand Mercure Nara Kashihara Front Desk
ANDO
Classic twin Room with 2 single beds and 1 sofa bed, City side
Stayed in Dec 2024
Couples
6 review
4.0/5
Very Good
Posted on Jan 14, 2025
Aside from the lounge being too crowded and the ladies' bath being too crowded, this is a hotel that I would recommend overall.
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Response from Property: Dear reviewer, Thank you very much for staying at Grand Mercure Nara Kashihara. We would also like to thank you for taking the time to share your feedback. We apologize for the inconvenience caused by the crowded lounge and hot spring bath. Despite this, all of our staff are grateful to you for saying that "this is a hotel that we can recommend overall." We will continue to prioritize our guests' comfort and satisfaction and strive to make your stay even more comfortable. We hope you will choose our hotel the next time you visit Nara. All of our staff look forward to welcoming you back. Thank you for your review. Grand Mercure Nara Kashihara Front Desk
Anonymous User
Classic twin Room with 2 single beds and 1 sofa bed, City side
Stayed in Dec 2024
Family
4 review
4.2/5
Very Good
Posted on Jan 12, 2025
Located right next to Kashihara Jingu-mae Station.
The hotel was formerly the Kashihara Royal Hotel.
The lobby, restaurant, and large public bath (sauna) were all recently renovated in 2024, so they are clean, tidy, and comfortable. The free drinks in front of the large public bath were also delicious.
The free lounge is also open before and after the evening, so you can come and go as you like, which was a nice service.
The rooms are spacious and offer views of Nara. The amenities are in line with the SDGs, which is a nice touch. Also, if you like trains, you can enjoy the sight of the Kintetsu trains going by.
The breakfast buffet has a wide variety of options. It was a comfortable stay, and it wasn't crowded even on weekends, so it wasn't impossible to find a seat.
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Response from Property: Dear reviewer, Thank you very much for staying at Grand Mercure Nara Kashihara. We also appreciate you taking the time to leave us a review. We are delighted that you were pleased with the location and cleanliness of our hotel, and that you enjoyed the lounge service and the view of Nara from your spacious room. We strive every day to provide our guests with a truly relaxing stay, so it is a great encouragement to all of our staff to hear that you enjoyed your stay and that it was a comfortable one. All of our staff will continue to work hard to ensure that you are satisfied whenever you visit us. We hope that you will continue to patronize us for many years to come. We hope that you will choose Grand Mercure Nara Kashihara the next time you visit Nara. All of our staff look forward to welcoming you back. Thank you for your review. Grand Mercure Nara Kashihara Front Desk
Guest User
Classic Room, Japanese style, 5 futon beds, City side
Stayed in Jun 2024
Family
5 review
4.3/5
Very Good
Posted on Aug 21, 2024
We went to see the deer in Nara and chose this hotel. I don't like tatami very much. The quilt and cover of their bed separated in the middle of the night. It was not only me but also my children. It was a bit annoying.
We took a bath in the hotel soup and ate the hotel buffet. The plates in the buffet restaurant were really good-looking and very appetizing. There were also various drinks. If you look at the price, the buffet is not cost-effective, but the buffet is still very pleasant overall.
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6/8
Response from Property: Dear Reviewer, Thank you for staying at Grand Mercure Nara Kashihara. We also appreciate your review. We hope you enjoyed your stay. We are very happy that you enjoyed our hotel buffet. We will continue to do our best to provide the best service possible. We hope that you will choose Grand Mercure Nara Kashihara the next time you visit Nara. All our staff look forward to welcoming you back. Thank you for your review. Restaurant Manager, Grand Mercure Nara Kashihara
Guest User
Classic twin Room with 2 single beds and 1 sofa bed, City side
Stayed in Nov 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Jan 4, 2025
I didn't eat there, but the large public bath was nice.
It's very close to the station.
When I asked the front desk to rent a bicycle, they told me that there was a discount coupon available online at the bicycle rental shop right in front of the hotel.
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Response from Property: Dear reviewer, Thank you very much for staying at Grand Mercure Nara Kashihara. We also appreciate your thoughtful feedback. We are very pleased that you enjoyed our hotel's location and our large hot spring baths. We hope you enjoyed your stay. We treasure your words of praise and all our staff will continue to do our best to make you feel comfortable. We hope you will choose Grand Mercure Nara Kashihara the next time you visit Nara. All our staff look forward to welcoming you back. Thank you for your review. Grand Mercure Nara Kashihara Front Desk