Home2 Suites by Hilton Hotels in Shanghai

The check-in experience was poor. I wrote down my preferences when selecting the room type, but the check-in staff seemed to have no information in the system, and I clearly noted that I would not stay in the end room, and I did not remind them of any floor selection. Why do you let guests choose these preferences? It was very late when I arrived at the hotel to check in, but the room service knocked on the door in the middle of the night and said that the window of the room was not closed and no one was staying. What kind of service is this to remind guests to close the window of the room after 10:30 in the middle of the night? It was originally an end room, and there was a computer room next to it. You are not afraid of knocking on the door in the middle of the night! There is a conference floor on the 6th floor, but you can hear the sound of construction at night. There is no reminder in the room. Because I was very happy to stay in a hotel of the same brand in Shenzhen, the hygiene, sound insulation, and breakfast were all super good. So I chose a hotel of the same brand in Shanghai, but the service was too different! Some people feel that the hardware cannot remedy the inadequate software service. It is gratifying that when I was washing clothes at more than 7:40 in the morning, because the dryer was occupied, I asked the front desk for help. The waiter said that the housekeeping department was not open yet, so he asked me to wait a moment and came up to help. This is worthy of recognition. In conclusion, next time, even if I choose to stay in the same brand of hotel, I probably won't choose this one.