"Room was lovely just covered in cobwebs"

"I was blown away by this hotel and restaurant. We got a deal including room, break and dinner. Never been anywhere so unique and the staff can’t do enough for you. Kimberley, Shauna and Aaron, the whole team are fab. Thanks for a wonderful stay"

"Very helpful ladies on reception. I hadn’t visited the area before and was without a car. Very welcoming and gave great advice on what I needed and keen to assist"

"Lovely stay and the room was clean and comfortable, with all the basic amenities I needed for a short visit. It was a nice place to relax after a day at work."

"The first issue we had is that one of our party turned up at 9.30pm - we'd turned up at 8pm and told the hotel reception that the last member was on their way maybe 2 hours behind us. "No problem" we were told and no issues were flagged and the bar that was attached to the reception was supposed to be open until 11pm. Our colleague turned up around 9.30pm, but the reception was closed, the bar and reception had been shut up (at 9.15pm it turns out) and no-one was around. In fact if we hadn't already checked in earlier and had a key to the lobby, our colleague would have been left outside in the cold and dark as the lobby area was shut too with no contact details on the door outside. There was a notice board with an emergency contact in the lobby area - not helpful if you've already been locked out and couldn't see through a wall and around a corner - but it didn't make any difference. No-one was answering the hotel phone (we could hear it ringing) - no one answered the "emergency number" (it went straight to Tesco voicemail) - and no-one got back to us after we left multiple messages on the "emergency number". When I spoke to the manager the next morning to ask what had happened, they said that the emergency phone was "sometimes quiet". When I asked why they used a quiet phone for the emergency contact and why she hadn't replied to the voicemails we left around 12 hours earlier, she said that the phone reception wasn't good. When asked why they used an emergency phone that was too quiet to hear and allegedly had poor reception, we didn't get an answer - and we didn't get an answer as to why our voicemails still hadn't been replied to. She did explain that they didn't normally have check-in after 8pm - and that her colleague was new and should not have told us it would be ok to check in later if he was going to shut everything up and go home, knowing that someone else was on their way to check in. Ok - someone new might have forgotten - but not answering the emergency contact phone is absolutely unacceptable. The travel agents who we booked it through couldn't raise the hotel either when our colleague tried to check in (the travel agents got back to me at 11.20pm and said that they had given up), so our colleague had to check into a different hotel - it turns out that they were the lucky one. We'll obvious chase the refund on that, but probably for the other 2 rooms - and here is why. Where to start.....well every room in the hotel seems to have a macerator toilet and they also seem to be connected to the sink and shower drains, so every time someone uses the toilet, runs a tap or has a shower, there is a sound like a skip lorry unloading a skip. They almost seem to be calling to each other through the building. If someone has a shower, the macerator goes off every 30 seconds or so as the water runs through it - and the noise they make travels through the building. You can also hear everything in the room above - every step producing a creak o"