Palm Beach Resort Yalong Bay Sanya（Tianhong Resort) Reviews

Response from Property: 親愛的客人，非常感謝您選擇我們度假村並留下 “超棒的體驗” 反饋！能為您的假期帶來滿滿的美好感受，我們由衷地開心～特別開心您喜歡酒店 “距離海灘僅幾步之遙” 的便捷！這片沙灘配備了專屬遮陽傘、舒適躺椅，24 小時沙灘吧直麪瑰麗日落，隨時能讓您沉浸在悠逸的濱海時光裏～自助早餐能獲得您 “種類豐富、美味可口” 的好評太榮幸啦！中西合璧、南北風味薈萃的餐品，搭配湖畔餐廳全景落地窗框住的青山綠水，就是希望為您開啟活力滿滿的一天～ 您提到的 “很棒的房間” 每間都設有觀景陽台，貼心的洗衣液、晾衣架及免費洗衣烘乾服務也希望為您的旅居增添便利～酒店的泳池本就是歡樂聚集地，無論是大人放鬆還是孩子嬉戲都能找到樂趣～ 更開心工作人員的熱情友好讓您感受到温暖，這是我們始終堅持的服務初心。此外，酒店靠近餐廳和步行街的地理位置，讓您輕鬆邂逅特色小吃與風情，出行便捷度能被感知，我們很滿足～期待未來能再次為您服務，讓私享沙灘的靜謐、美食的治癒與貼心的服務繼續陪伴您的旅程，祝您生活愉快！ 🌊

Response from Property: 尊敬的客人，您好！感謝您選擇入住三亞亞龍灣天鴻度假村，並抽出寶貴時間分享您的入住體驗！我們非常高興得知您對酒店的衞生環境、員工服務以及地理位置感到滿意。亞龍灣的海灘一直是我們的特色之一，能讓您享受到寧靜舒適的度假時光，是我們最大的榮幸。您的認可不僅是對團隊的莫大鼓勵，也是我們持續提升的動力。期待未來能再次為您和家人提供更優質的服務，祝您生活愉快，旅途平安！天鴻度假村 敬上

Response from Property: Dear guest, thank you very much for choosing to stay at Sanya Yalong Bay Tianhong Resort Hotel and for taking the time to leave us detailed feedback. We value your stay experience and sincerely apologize for not meeting your expectations. Regarding the issues you mentioned, such as outdated room amenities, a clogged sink, and soundproofing, we have noted them and will immediately arrange for our engineering team to inspect and maintain them to ensure the comfort and functionality of the room amenities. We will also strengthen our room cleaning and inspection procedures to prevent similar incidents from recurring. We are pleased to hear that you were satisfied with our hotel's location and sea view. The ocean is just 100 meters away, within walking distance, and the clear waters and beautiful sea views are one of our greatest strengths. Regarding breakfast, we are committed to providing guests with a rich and diverse selection and are constantly improving based on guest feedback. Your feedback is very important to us, and we will communicate with our culinary team to improve breakfast quality to meet the needs of more guests. We sincerely hope that you will give us another opportunity to make amends for this shortcoming. If you visit us again, we will wholeheartedly provide you with an even more comfortable and enjoyable stay. We wish you a happy and prosperous stay!

Response from Property: Dear guest: Hello! Thank you for taking the time to share your stay with us. We are very sorry for your unpleasant stay. The problems you mentioned have been fed back to relevant departments for follow-up and handling. Breakfast is served from 7:30-13:00, so you don't have to worry about missing breakfast even if you sleep until you wake up. My shop provides Chinese and Western buffet breakfast, there are more than fifty or sixty varieties, the breakfast produced every day will do some fine tuning, produced are: coffee beans freshly ground coffee, yogurt, porridge, steamed buns and steamed buns, cereals, bread jelly ice cream, powder and other breakfast, thank you again for your comments, looking forward to your visit again!

Response from Property: Dear guests, thank you for choosing to stay at Tianhong Resort and making comments for us. It's a pleasure to meet you in Sanya. This beautiful city has wonderful stories every day, and tourists from all over the world come and go every day. What remains unchanged is the bustling of Sanya and the warmth and friendliness of the people of Sanya. We are very happy to leave you a wonderful experience during your short stay. We have always adhered to the sincere hospitality and careful service for every guest. We hope that you can visit Sanya again next time and find out the charm of Deer City. We sincerely look forward to meeting you again at Sanya Tianhong Resort！

Response from Property: Thank you for choosing Tianhong Resort. It's an honor to know that you had a wonderful time at the resort，Your support is our greatest encouragement! We look forward to seeing you again in the future.Have a nice trip!

Response from Property: Dear guest, thank you for choosing Tianhong Resort, we are glad that you are satisfied with our hotel room, our breakfast is more Chinese, if you have other needs, you can inform the waiter, we will try our best to help you deal with. Welcome next visit,have a nice trip.

Response from Property: Thank you very much for your recognition of Tianhong. We are deeply honored to get your praise. It is our unshirkable responsibility to let guests enjoy a wonderful stay experience. Regarding your map suggestion, Xiaotian has given feedback to the leader, trying to adopt your suggestion. Thank you for your support and look forward to meeting you next time.

Response from Property: Dear Guest,Thank you so much for choosing TianHong Resort. We are glad that the location and service provided by our resort are satisfactory to you. When you travel to Sanya next time, we hope you can still choose to stay in TianHong resort,have a nice trip.welcome next time!

Response from Property: Thank you for your careful comments and sharing. I am very glad to know that you have had a pleasant time in Tianhong Resort. Your recognition is our highest honor, we sincerely look forward to your visit again in the next year, wish you a happy life.

Response from Property: Dear guest, thank you very much for your kind review and your promise to "come back next time"! We are truly delighted that you and your children enjoyed your trip so much. We are so envious of the triple beauty of "mountain, sea, and lake" you enjoyed from your balcony! The feeling of gazing out the window at the sea, and turning around to gaze at the mountains and lake is the very essence of holiday romance gifted by nature. We understand the children's love for the pool; refreshing water and joyful splashing time are the very source of joy for a family vacation. Thank you especially for your recognition of the patient and thoughtful service of front desk manager Lin. From responding to your needs to caring for details, every effort was made to make your trip more comfortable. This affirmation of "I will stay here again" is our greatest motivation. We look forward to welcoming you next time with the mountain and sea views, the childlike pool, and the warm service, to continue the beautiful journey of Sanya. We wish you a happy life and we look forward to seeing you again. 🌊

Response from Property: Dear Guest, Special thanks for sharing your stay in such a relaxing tone! The "everything is just right" state is exactly the holiday atmosphere we hope to create for each guest, too happy to make you feel this freedom ~ you mentioned "200 meters directly to the glass sea" really too heartbreaking! No need to rush to embrace the clear sea view, this convenience is the small pleasure of seaside vacation ~ Although the 2nd floor room sea view perspective is limited, but you find "climb to the 6th floor to see 270 degrees panoramic sea" trick is too cute, this active exploration surprise, so that the sea view more add a special memory Every part of the hotel's care, whether it is site selection or environmental maintenance, is silently guarding this "just right" beauty ~ Looking forward to the next time you come back, whether you continue to unlock the sea view perspective, or accidentally experience a gift service, can reap new comfort ~ Wish you a happy life, we are waiting for you to come and embrace this healing glass sea ~ 🌊

Response from Property: 親愛的客人，非常感謝您的滿分認可！能讓您計劃 “下次來三亞還會住天鴻”，我們由衷地感動～超開心您喜歡 “就在沙灘對面” 的優越位置！這片灘配備專屬遮陽傘、救生保障與 24 小時沙灘吧，出門即享日落流霞的浪漫，太懂您對便捷海景的偏愛～ 酒店泳池的乾淨整潔能被認可，也是我們日常維護的動力，隨時能愜意戲水～房間的乾淨整潔是基礎堅守，而前台林主管 “有求必應” 的服務，正是我們用心對待每位客人的初心，這份肯定會傳遞給團隊～ 客房的觀景陽台、免費洗衣烘乾等貼心細節，期待下次繼續為您加分～等您再來三亞，我們繼續用沙灘、泳池與暖心服務陪伴假期，祝您生活愉快！ 🌊

Response from Property: 親愛的客人，非常感謝您的滿分認可！能讓您對安靜客房、乾淨衞生和到位服務都滿意，我們由衷開心～步行 2 分鐘即達的沙灘超方便，專屬遮陽傘、救生保障與 24 小時沙灘吧隨時等您來享濱海時光～ 4 樓的觀海視野更是藏着驚喜，推窗即攬蔚藍風光～酒店的泳池、智能設施等細節都希望為您添彩，期待下次繼續為您營造美好假期，祝您生活愉快！ 🌊