"All good for a quick stayover, the front office staffs are friendly and helpful, but the room just looks sad and outdated."

"The service counter said the Hotel owner doesn't bother to look into any customer complaint. The room is comfortable and the shower is adequate. But no water is provide for drinking in the room. There is foul-smelling from the toilet outlet the entire day. The cleanliness of the bedsheeit and pillow is a concern."

"Hotel Rompin Beach Resort is an old hotel, but the rooms have been renovated and look more comfortable. However, the cleanliness of the toilet is still not satisfactory. The room doors also still use old locks. In addition, the area around the swimming pool is not very clean and the path and area leading to the beach look unkempt. The beach is not maintained. Left unmanaged. In terms of breakfast, there is no buffet provided. It is hoped that the hotel can improve the cleanliness and maintenance aspects for the comfort of visitors in the future."

"Several staff members at this hotel were extremely unfriendly, unprofessional, and disrespectful, from the reception staff to the security personnel. The only exception was the reception manager, who was polite and welcoming. Important information was not explained at all. We were given two room key cards, where one card could open the room door and the other was only for activating the electricity. This was never informed by the reception staff. On that night, I returned to the room in the rain and was slightly wet. When I attempted to open the room door, it failed. The room was far from the reception, forcing me to walk back in uncomfortable conditions. The card was replaced, but the problem persisted, requiring me to return to the reception once again. Eventually, security was sent to assist. The night security staff behaved in a highly unprofessional and disrespectful manner. He showed a hostile attitude and took the key card from my hand abruptly without asking or any basic courtesy. Overall, the majority of the resort staff demonstrated a serious lack of respect towards guests. I strongly urge the hotel management to take immediate action to improve staff attitude, professionalism, and service standards. I also recommend implementing a transparent customer rating system, allowing guests to provide feedback, commend staff, or submit complaints. Staff performance, salary increments, and bonuses should be tied to these ratings. Such a system has proven effective in other hotels and resorts I have visited, significantly improving service quality and overall guest satisfaction. This resort should adopt similar measures to restore its reputation and service standards."

"Good location, reasonable price"

"It’s my goto place whenever I visit Rompin."

"Its a very chill and relax places. Very helpful staff who helped me to resolve my problems during my stay."

"Very nice place. Only if you like nature. Umobile got line only. Love the room and the food there. 👍👍👍👍"

"The room is not cleaned every day, and the room service phone is always unreachable. But the scenery on the island is really beautiful. I will come to Tioman Island next time, but I will not choose this hotel again."