Holiday Inn Express Richmond - Downtown Reviews

I had a fantastic experience at this hotel. The room was very clean, spacious, and comfortable — perfect for relaxing after a long day. The location is excellent, close to downtown and near some great restaurants and local attractions. Free parking was a big plus, and I really appreciated that there was no extra charge for my service dog. The breakfast was delicious with plenty of options to start the day right. What stood out the most was the warm and welcoming attitude of the receptionist and staff — they made me feel right at home. I highly recommend this hotel and will definitely stay here again!

The room was outdated, the furniture was old and worn. But the front desk staff were helpful and friendly, the location is perfect and close to VCU campus.

If you’re traveling with family, smart tv is a must. They have cable tv. AC units keeps turning off even though room is still warm. Some bright side.. Breakfast is decent, WiFi ok.

Don’t go here

Friendly staff, great breakfast, clean rooms.

The room was generally clean and tidy, but the coffee machine was dirty and probably no one used it. The suite was a decent size.

Yes, the room is big

It's just so-so.

I regret booking this hotel very much. The steps at the entrance of the hotel are high and steep. There is no special ramp for dragging luggage up, so I have to climb up the steps with hand luggage. The cleanliness of the room is extremely poor, there are bottle caps left by the previous guest, the floor and the bathroom floor are stained and sticky, the coffee machine and the tray are also dirty, the attitude of communicating with the front desk is good but the problem cannot be solved, the hygiene is still the same, I had to do it myself. The air conditioner was also very loud. The American breakfast is average. It was written until 10 o'clock on weekends but it was still closed at 9:30 o'clock... I really endured it for a week, and I will never stay in this hotel again. It is better to book a Hampton by Hilton.