Hyatt Regency Hotels in Qingdao

Let's start with the pros: 1. Right on the beach, it's arguably the best choice in Qingdao for families with young children who love digging in the sand. 2. While the hotel might be a bit older, it's impeccably maintained and spotlessly clean – visibly so! 3. The Chinese restaurant was excellent, as expected from a Hyatt property. The executive lounge offerings also met expectations. 4. Front-line staff were willing to help but seemed to lack the resources and authority to resolve issues (more on this later). The concierge team, however, provided very good service. During peak season check-in, our room wasn't ready, so they proactively offered a temporary room for us to rest in – a thoughtful gesture. The Club Lounge staff, upon learning our request for connecting rooms couldn't be fulfilled, went out of their way to find an alternative solution for us. And just to add, after my family member mentioned for a second time that our child might roll off the bed without a bed rail, the hotel promptly provided one free of charge. Cons: 1. During peak season, hotel management's oversight regarding essential supplies was severely lacking! Children's slippers were out of stock because they had run out, and bed rails were unavailable due to high demand and depletion of stock. Considering we checked in towards the end of the summer holiday, these are issues that could easily be addressed with proper planning. The resigned and somewhat indifferent expressions of the front-line staff when I voiced my complaints suggested they're unfortunately used to such situations, implying management probably isn't motivated to resolve them. 2. The hotel is not very car-friendly for guests driving themselves. Upon arrival, the direct path to turn left into the hotel entrance was blocked by traffic cones. Driving further, a double yellow line prevented a U-turn, forcing us to drive to the next traffic light to turn around. After a multi-hour drive, this unnecessary detour was incredibly frustrating. The same issue presented itself when leaving the hotel: the cones blocked the path, making it impossible to turn left towards Qingdao city center, only allowing a right turn. I even took photos to illustrate this point – the congestion at the entrance was clearly due to cars trying to navigate around these cones to make a U-turn further down the road. In conclusion, the hotel's prime location and the strong Hyatt membership program mean it never struggles for guests. This perhaps explains why they seem to overlook or are slow to address evident issues. For example, when I was waiting in my car at the entrance for my family to alight, the security guard kept urging me to move. While I understand that a car parked at the porte-cochere can impede traffic, I was actively waiting in the driver's seat, moving whenever other cars approached. Yet, I was repeatedly told that 'management doesn't allow' any stopping there. Ultimately, I had to keep circling the hotel's entrance until my family was ready. I also inquired about the purpose of the traffic cones blocking the hotel entrance, and again, the response was that it was 'management's decision' – ostensibly to prevent vehicles heading to the adjacent attraction from using the hotel's driveway for U-turns.