"When I checked in, the front desk somehow gave my room to someone else. They claimed that a guest with the same surname as mine had arrived the night before and said we were together?! And the other person actually agreed to use their credit card for my deposit? When I explained that I hadn't had a companion arrive a day earlier, they gave me a room key, but when I went to the room, it was already occupied! 😧 We had to go back down to the front desk before they finally gave us an empty room 🙄. As for the room itself, it was clean, but the air conditioning was incredibly noisy. Even after turning it off, I could still hear the loud hum of the air conditioning from the next room. It was also very humid, and I suspect the carpet had been recently cleaned and hadn't dried completely, giving off a musty smell. The only good thing was the location, which is super convenient. There's a skybridge directly to the mall across the street, and the train station is right opposite the mall entrance. The hotel gave us a few drink coupons, which is something, I guess. But I saw all the guests getting drink coupons 😂, so I'm not sure if that was meant to compensate for the mix-up with our room."

"The room was exceptionally beautiful and spacious, clean and tidy, and check-in was very convenient! The host responded super quickly. One suggestion is to clearly mark the location of the main entrance and the rooms on the first floor. When I was staying, someone from another room knocked on my door, and I thought it was a burglar, but it turned out they just couldn't find their room. It's within a five-minute walk of Brown University, and there's a great coffee shop called Coffee Exchange within a ten-minute walk. Overall, highly recommended!"

"The design and construction are crude, and the chairs in the room are so comfortable to sit on that it is equivalent to a domestic two-star hotel with inferior design."

"The room is spacious and comfortable, and is within walking distance of Brown and RISD. The children and friends said the overall experience was very good."

"This is Hilton's hotel in downtown Providence, close to Providence and the West Bank. The Rhode Island School of Design and Brown University campuses are on the east bank of the river, which is very convenient. There is a park on the west side of the hotel, and the City Hall is at the other end of the park. Macy's is one intersection away. There is a Starbucks not far downstairs, and the state legislature is also located there. It is very convenient. The surrounding area is mature. The hotel has a high-end space design, with a small kitchen, a large space, a lobby on the second floor, and breakfast on the second floor, which is very comfortable. The service process is simple and fast."

"This was the worst hotel experience of my trip. When I booked, the hotel name was Wyndham Garden Hotel, which naturally reminded me of Wyndham hotels in China, and it seemed quite nice. The official pictures showed river-view rooms, so I thought the higher price was acceptable. However, upon arriving at the hotel, I discovered it was actually a Hilton Inn, a budget hotel under the Hilton brand. If I had known it was Hilton, I definitely wouldn't have booked it. Front desk service: A woman with a black face throughout, extremely unfriendly to Chinese people. She assigned me a room on the lowest floor with a view of a chimney obstructing the view. I politely tried to negotiate a room change, but was refused. The room felt gloomy and oppressive, making the nearly 1400 RMB per night room fee plus the $15 parking fee seem extremely unreasonable. So I tried to contact Ctrip customer service to cancel. Fortunately, Ctrip's customer service was very helpful. I strongly felt the huge difference between the service industries in our country and in Japan. I contacted customer service at 6:00 AM Beijing time on Monday. I was initially worried I wouldn't be able to reach them before working hours, but the VoIP call connected quickly. The efficiency of their problem-solving seemed even higher than in China. Each time we communicated, they clearly stated the exact time they would call back, which was not only a promise to guests but also a sense of security while abroad. Anyone encountering problems in a foreign country desperately needs this kind of reassurance. After more than an hour of communication with customer service, I successfully checked out. The hotel actually refused to cancel, but Ctrip was willing to cover the room fee for that night. With the help of Ctrip's customer service, I rebooked the Renaissance Hotel in the city center. Ctrip even helped arrange a higher-floor room with a view, bringing this unpleasant experience to a good end. Room facilities: Standard American budget hotel facilities. Other hotels with similar facilities typically charge 800-1000 RMB per night including breakfast for two and free parking. This hotel charged 1400 RMB on Sunday night. The surrounding area is quite desolate, only near a river, but the river view is actually quite ordinary. Room View: I was thinking a river view room would be worth the higher price, but I ended up with a chimney room. Anyone planning to book this hotel should be aware that the river view is likely to be obstructed from the third floor down. I stayed in room 223, the chimney room. I didn't have much else to say about the hotel, as the entire hour and a half from check-in to cancellation to check-out was unpleasant. I wouldn't recommend this hotel. If you're planning a trip to Rhode Island, stay near Highway 37A, which is downtown and has better access to restaurants and hotels. Finally, I want to thank Ctrip's overseas booking department for their excellent service. My husband wasn't used to using Ctrip to book overseas hotels before, but after this experience, he's a complete fan!"

"The room is large and clean, and the waiter does not accept tips placed on the bedside table."

"The hotel is very convenient, clean and sanitary. There are many restaurants to choose from around it. It is most convenient to visit friends at Brown University. Next time I stay, I will definitely choose this hotel again."

"Great location, walkable to a lot, only stayed one night. Room was very musty, but we got one in a corner with a decent view. I purchased a king room; upon arrival, none was available, and got downgraded to a queen-size. Service desk was helpful however. Construction noise from posted sign was minimal. In-room coffee in the lobby for a while in the morning. Small mini-fridge only."