The Donna Portals Reviews

Everything was perfect the staff were amazing location was excellent I would definitely recommend the donner portals

This hotel needs to check in at 15:30. When you check in, there will be a wave of sales promotion, asking you to upgrade the room type, and then saying that it only costs 99 euros now, and then add taxes, and finally it becomes an extra 110 euros. I don't feel comfortable recommending it. And the attitude of the front desk seems to be very good, but it's a bit fake. The room is still OK, it's a side sea view room. Then there is the elevator. Although there are three, they are not available. Then the hotel is on a slope, parking space is limited, it is difficult to park, and the parking fee for one night is not cheap. The room toiletries are ceramic jars, placed on a very small platform, but when you take a shower, you need to squeeze, causing the shower gel jar to fall to the ground. The breakfast is a la carte, although it tastes good, it's a bit oily. The toast is fried in olive oil, so it's very oily. The beach at the door was flooded at night on the first night, and the beach was in a terrible state the next day, but it was actually very beautiful when you checked in during the day. But the hotel room is still good, and it looks OK.

It was extraordinary right by a beach aswel so not long of a walk the service was welcoming and the food was top tier overall great

A superb hotel in terms of staff, location, design and service. The rooms are large and the views from sea or side sea rooms are beautiful. Staff couldn’t be more helpful. The beach is a few paces away from the bar/restaurant area downstairs which is very convenient. This is the 7th time we have stayed there.

The best hotel in Palma de Mallorca! Everything was excellent!! We enjoyed the spa, restaurant and everybody were friendly/

Amazing trip with Mikel the bellboy He drives really save and good Also nice music I will repeat of course next time Good guy

We had a wonderful stay at Donna Portals Hotel in Mallorca. The service was exceptional — warm, attentive, and always accommodating. The location is perfect, with beautiful views and easy access to everything you might need. We especially loved the nearby cala, which was stunning and added so much charm to our visit. Highly recommend!

I had a wonderful experience at Donna Spa! From the moment I entered the hotel reception, I was impressed by the great hotel design and warm welcome from staff. The staff kindly accompanied me to the spa, which made the whole experience even more welcoming and professional. Noi, the spa manager, and her amazing team of professional staff greeted me with such kindness, making me feel instantly relaxed. The spa itself is beautifully maintained so clean with a calming atmosphere and a delightful nice smell ambient. I experienced the facial treatment with LED mask which was absolutely amazing and left my skin glowing. Their luxury treatments are performed with great care using the exclusive products, and the excellent service truly exceeded my expectations. Donna Spa is the perfect place to recharge and indulge! I highly recommend this spa not only for hotel guests but also for residents, who deserve to treat themselves regularly. Having such a world-class wellness experience right here makes it the perfect escape without having to travel far.

Top Hospitality. From arrival to departure, everyone was genuinely attentive and kind. Will return on our next visit 100%. Mil gracias!

This was already my fourth stay at Donna Portals, and once again, everything was absolutely perfect! The staff are exceptionally kind, professional, and genuinely lovely people who make you feel at home from the very first moment. The room was spotless, beautifully prepared, and incredibly comfortable. Every extra wish we had was taken care of immediately and with a smile. The service overall is outstanding – attentive, personal, and truly five-star. What makes this hotel special is not just the beautiful setting, but the people who work here. Their warmth and dedication create such a welcoming atmosphere that we always look forward to coming back. Donna Portals is a true gem – clean, elegant, and simply perfect in every way. After four stays, I can say with certainty: we will always be coming back!

Outstanding service from Rico ( The Manager) . . He went above and beyond when we had an issue with our room. Hotel is immaculate, staff are helpful & polite . Highly recommend.

Without a doubt, one of the best hotels in Palma de Mallorca! The rooms are beautiful, the staff is incredibly kind, and the beachfront location is absolutely exceptional. Excellent value for money. I 100% recommend it!

Just love this hotel. The rooms are beautiful and the staff are so friendly. The location is fantastic, right next to the beach. It has a really chill vibe too

Got off to a rocky start with checkin, but the hotel manager kindly resolved most concerns we had. Beautiful interiors by my favourite designer Marcel Wanders (stayed in many of his hotel designs over the years). Location is good with beach access - just find the pool overrun with kids, so we opted for beach every day. Walking distance to Marina & plenty good restaurants. Gym is well equipped (just very hot) with separate room for non-weights workout. Spa is amazing with sauna, steam & cold plunge. Family friendly & non recommend for quiet couples getaway.