VIP Executive Azores Hotel Reviews

To be honest , this is very bad experience for us choosing this hotel this time. we order two room as we take three kids. The 1st arrival date that my boy show me the dirty towel in his room , then I have complained to reception accordingly. However, the next day when we returned to hotel , they change to another even more disgusting towel with blood in my boy 's room ! Moreover, no one clean our room ! I send mail to them but get no answer. I do think they have so worse service and bad condition. we will never choose this hotel!

It could have a little better breakfeast. And also free park inside the hotel. But overall it´s the best price quality you can have in all island.

A conference hotel in winter, everything is up to Five Star hotels standards all over the world. However i was stucked in the elevator for 3 minutes and didn't why the door kept closed.

I stayed here on a transit trip and it was a very comfortable stay! I especially appreciated the all-you-can-drink wine at the dinner buffet.

Normal hotel unit within its category. I didn't like the fact that I was given a Twin room when the reservation was made for a double room with a double bed. The Hotel noted that this error was due to the information received through the platform through which I made the reservation. However, although they did not change my room citing "unavailability", they found a way to join the two beds and make them into a "King Size" bed. We did not have any meals at the hotel, not only because we did not like some discriminatory attitudes, but above all, we preferred to choose to have meals in local restaurants, in order to contact and taste the local/regional gastronomy. I also didn't like the discrimination and the different treatment that the hotel clearly gives between customers who book through the hotel itself and those who book through online platforms. Assuming that such discriminatory attitude may perhaps be related to the commission that the hotel will have to make to the platform, the fact is that they made me feel a clear difference in treatment and preference, giving clear priority to those who make reservations through the hotel itself. So much so that, even when checking in, priority was given to those who arrived at the reception desk after me and without having any prior reservation were served first, with reception indicating that I would be served immediately by another employee since, as I already had a reservation, the treatment would be faster, whereas new arrivals would have to be previously informed of all the conditions and services of the hotel and this process would take longer. Anyway... I decided to ignore this fact, not only because five or ten more minutes wouldn't have made any difference to me at the moment, but also and above all, because because of this and other attitudes, I have no intention of returning to this hotel in the future since, during our 11-day stay in São Miguel and having stayed in two other hotels besides this one, the experience at this hotel was by far the worst of all.

We would like to highlight the friendliness and high level of professionalism of the hotel staff. Cleanliness and facilities in very good condition.

Excellent clean hotel and great breakfast with a wide range of options. Professional and friendly service.

Wonderful breakfast, attentive staff, excellent Spa Service, my stay was wonderful, I highly recommend it.

Mr. Rui at reception is very attentive, available and kind and responded to our room type request.

We really enjoyed our stay as a family, we spent the weekend there and everything was impeccable, from the service to the amenities. Thank you 5*

Very complete hotel, excellent quality from the services they provide, to the service, the comfort, etc.

Excellent cleanliness, well located, attentive staff.

Room with carpets in very poor condition and looking filthy, painting on one of the walls in need of repair, furniture in the bedroom obsolete (old), when turning on the water in the bathtub, it came out half brownish (rust from the plumbing)... no I recommend it at all, the room only deserves the 4 stars of the hotel for the areas, everything else is a 2 star hotel at the most. I will not stay at this hotel again unless it undergoes extensive refurbishment.

Nice hotel, the indoor pool is very nice, delicious breakfast, nice bar, also very nice staff. There is a fountain in front of the hotel, but it is only on in the evenings and changes color. The room overlooks the city and the beautiful fountain.