Pingyao Grand Theater Hall East Garden

We had a wonderful stay. The employee who checked us in was very friendly and gave us many great local recommendations of where to visit and where to eat! The hotel was very unique and beautiful with so much history. The staff also scheduled complementary pickup and drop off to the train station which was very convenient for our arrival and departure.

Receptionist were polite, friendly, helpful & thoughtful. They took initiative to giving us suggestions on 'primary' attractions and recommending us localized dishes, stalls and restaurants, which turned out to be very good. They also arranged to pick us up from the entrance (normal car cannot enter Pingyao Gucheng) and send us to Pingyao Gucheng station (high-speed train station) on our last day - both for free. They helped arrange a private car to take us to the places we wanted to visit (Wang Jia Da Yan & Mianshan) - we had to pay, of course. On check-out day, the receptionist gave us a surprise by gifting us a small bottle of localized vinegar which added on to our pleasant stay. In our travel experiences in more than 10 countries (& many hotels), the receptionist from this hotel was 1 of the best. Room was clean and no cigarette smell inside the room and within hotel premises. Towels were clean and smelled fresh. One small issue was that the water pressure from the hand-held shower head was weak. But the water pressure from rain-shower head was still acceptable. The hotel interior was very ancient-like which was very pretty and met what we expected. No disappointment. Hotel location was very good. A few footsteps away from bustling streets. The bustling streets were full of variety of shops -- restaurants, souvenirs, snacks, attractions, and many more. There was no vegetarian restaurant inside Pingyao Gucheng, however, you could easily ask the restaurant staff to cook vegetarian meal for you -- just need a bit of explaining what you want to exclude from your meal, it's quite easy.

Charming stay in Pingyao. The hotel had lots of character, the room was comfortable, and the staff were very attentive. Perfect base to explore the ancient town.