Granferte Phnom Penh Hotel Reviews

Response from Property: Dear Sir, Thank you for choosing our hotel for your accommodation. We greatly appreciate your kind words and positive feedback. We will definitely share your wonderful feedback with our team, as it serves as a motivation for us to continue providing excellent service. We hope that you had a great journey and enjoyed your stay with us. If there is anything else we can assist you with or if you have any further feedback, please do not hesitate to let us know. Sincerely yours, Sila & Teams

Response from Property: Dear Mr./Ms. Po KH, Thank you for choosing our hotel for your accommodation. We greatly appreciate your kind words and positive feedback. We will definitely share your wonderful feedback with our team, as it serves as a motivation for us to continue providing excellent service. We hope that you had a great journey and enjoyed your stay with us. If there is anything else we can assist you with or if you have any further feedback, please do not hesitate to let us know. Sincerely yours, Ravy & Team

Response from Property: Dear Mr./Ms. Natdanai, Thank you for choosing our hotel for your accommodation. We greatly appreciate your kind words and positive feedback. We will definitely share your wonderful feedback with our team, as it serves as a motivation for us to continue providing excellent service. We hope that you had a great journey and enjoyed your stay with us. If there is anything else we can assist you with or if you have any further feedback, please do not hesitate to let us know. Sincerely yours, Ravy & Team

Response from Property: Thanks so much for choosing our hotel during your trip to Phnom Penh. We look details of your feedback and comments, thanks for your valued times write review. We look forwards to welcoming you and family again soon to Granferte Phnom Penh Hotel. Best regards, Pirath, Hotel Manager

Response from Property: Thanks so much for choosing our hotel during your trip to Phnom Penh. We look details of your feedback and comments, thanks for your valued times write review. We look forwards to welcoming you and family again soon to Granferte Phnom Penh Hotel. Best regards, Pirath, Hotel Manager

Response from Property: Dear Value customer,Thank you very much for sharing us wonderful comment.We will reinforce our service and cleanliness more and hope will to see you back for next time.Wish you have a wonderful trip. Sincerely yours,Victor & team.

Response from Property: Dear Mr./Ms. Xiansiaoyu, Thank you for choosing our hotel for your accommodation. We greatly appreciate your kind words and positive feedback. We will definitely share your wonderful feedback with our team, as it serves as a motivation for us to continue providing excellent service. We hope that you had a great journey and enjoyed your stay with us. If there is anything else we can assist you with or if you have any further feedback, please do not hesitate to let us know. Sincerely yours, Ravy & Team

Response from Property: Dear Mr./Ms, Thank you for choosing our hotel for your accommodation. We greatly appreciate your kind words and positive feedback. We will definitely share your wonderful feedback with our team, as it serves as a motivation for us to continue providing excellent service. We hope that you had a great journey and enjoyed your stay with us. If there is anything else we can assist you with or if you have any further feedback, please do not hesitate to let us know. Sincerely yours, Ravy & Team

Response from Property: Dear Yue Yue,Thank you for your feedback. I'm sorry to hear about your recent experience with our front desk staff.Regarding the water bottles, we typically provide four complimentary bottles per room per day. However, I understand your frustration and apologize for any inconvenience caused.Please contact me directly so we can resolve this matter and improve your experience. We hope to have the chance to serve you better in the future.Sincerely!Mr. Ravy & Team

Response from Property: Dear Mr. Jason Song.Thank you for your review and feedback on your stay at the Granferte Phnom Penh Hotel. We appreciate you taking the time to provide this constructive criticism - it will help us improve the guest experience.Regarding the breakfast, we are currently working to enhance our breakfast offerings and options. We have heard similar feedback from other guests and are in the process of making upgrades and additions to the breakfast menu and service. For the cleanliness concerns, we will ensure a thorough inspection and deep cleaning of the guest rooms, with a focus on the sofa fabrics and air conditioning units. Our housekeeping protocols are being reviewed and updated to maintain higher standards of cleanliness throughout the hotel.You mentioned an issue with the washing machine - we will have our facilities team thoroughly check all in-room appliances to confirm proper functioning prior to guest arrivals. We will also ensure the main electrical breaker is activated in each room before check-in.Thank you again for the detailed feedback. We value our guests' experiences and insights, as they help us continually enhance our property and services. We hope you will give us another opportunity to provide you with a more satisfactory stay in the future. Please let me know if there is anything else I can assist with.Sincerely Your,Ravy & Team

Response from Property: Dear Mr./Ms, Thank you for choosing our hotel for your accommodation. We greatly appreciate your kind words and positive feedback. We will definitely share your wonderful feedback with our team, as it serves as a motivation for us to continue providing excellent service. We hope that you had a great journey and enjoyed your stay with us. If there is anything else we can assist you with or if you have any further feedback, please do not hesitate to let us know. Sincerely yours, Ravy & Team