Pet friendly Hotels Three Chopt

I like that the hotel conditions are so clean.

I recently stayed at the Westin in Richmond VA as the location chosen by the family/ church for my niece's funeral. Although many of the staff member were very empathetic and supportive during our time of bereavement, Matthew was very exceptional in trying to provide the extra personal interaction that exceeded the normal experience. As an Marriott Ambassador member, I have travelled rather extensively and therefore am aware of the standards expected. His kindness and attentiveness to detail and service made this difficult time of bereavement much easier to bear. I appreciate also the accomodating flexibility of the other members of the staff as well. I will return again.

The stay was great this is our second time here and I must say this is our first choice always.. we ran across an issue with the sofa bed in which they changed our room without any problem also there was an issue with the hot water on our last night. Other than that the stay was great the room was clean the breakfast is great..I will be back when ever I return to VA to visit family

We've stayed here several years in a row, for an annual event we attend... but this year hit a new low. Wow. We won't be returning. It started with our late-ish Friday evening check-in. The desk agent appeared to be the only identifiable employee in the whole hotel. While she was polite and friendly, she was also clearly exhausted, and trying to grab a bite in-between arrivals. Hey Owners, how about you make sure there's more than one person to help guests arriving on a Friday night, so your poor employees can sit for a few minutes and have their dinner? It got even better once we entered our room: there was someone else's *used* washcloth, hanging on the toiletries in the shower, the tub was half-full of water, we were left with no more than 1/8 of a roll of toilet paper (no back-ups to be found anywhere, so we immediately went downstairs to get more), and the secondary toilet paper holder was dangling off the wall, with a dust pile on the floor below. Did Housekeeping even service this room? We were freaked about the level of cleanliness, but so exhausted after unloading all our stuff, upon our late arrival, that we just tried to pretend it wasn't gross and went to bed. The lobby coffee was terrible and complimentary breakfast was entirely unremarkable, without even a single piece of fresh fruit to be found anywhere... not a banana, not an apple, nothing. There were also no milk alternatives (not that this isn't often the case), so just be prepared if you need something other than cow milk. I did use the app chat feature to tell the hotel about our room issues that evening. And I reported it to the front desk agent the next day. No follow-up or action of any kind. No offer of points, or credit to our bill. Nada. Hamptons are usually pretty responsive, in my experience... not this one. On the upside, the location is great, right next door to the terrific Silver Diner and a hop across the street to a number of other wonderful eateries. Also, the 2nd elevator, that's been out of service for yearrrrs, was finally working again, so there's that. After returning home, I attempted to find another way to let management know about our disappointing experiences. They're hiring a GM, and don't have one in place. Explains a lot. Like I said. We won't be back.

The only negative thing about this hotel is that it was a little hard to find. It certainly wasn't rated as high as it should be. The room was spacious, well appointed with glassware, silverware and tableware. There was a table on rollers tucked under a counter that, when rolled out made a dining area; almost every light fixture had charging ports in the base; and the bed and pillows were very good. Breakfast was great - two choices of omelettes, cheese and western, sausage, hot cereal, cold cereals, yogurt, fresh fruit, waffles, several bread choices for toast and several choices for coffee and juice. It was refreshed often, so food was not stale. The indoor pool and exercise room make it a great choice for an extended stay. Nearby are many restaurants and the Short Pump Shopping Center. It would be a great place to stay to visit the historic homes of Jefferson, Madison and Monroe.

Everything was fine love the room but for the price you pay should offer Breakfast not just free coffee

I stayed here 2x (July 25-26 and Aug 8-9) as my family is making a cross country move and this is the halfway point. The 2nd time, I booked the wrong dates, which was my fault, so when I arrived I paid for a new booking. I still had the reservation for the wrong date, so I tried to change the date to when we would be coming down to close on our old house (Aug 27-28). I did book 3rd party, but I called both the hotel and the 3rd party to try to change the dates. 3rd party spoke to someone named Quay who said they changed the dates with no additional charge. I called the property the next day and they were unaware of the change. 3rd party site reached out on my behalf and they refuse to make the change without additional payment. They also refuse to refund me, even though I stayed twice and made payment for my mistake already.

Customer service was good. This is a 2 star hotel so no big expectations. Room was clean, bathroom was a little run down and there was some mold in the shower. ”breakfast” was a let down with just a few pre-packaged selections to go.