Pet friendly Hotels Euless

This was the best bang for my buck I think I've ever received. Just needed a hotel night before and early flight, as I've needed many times before. This one will be my repeat due to price, location, parking, van service, and overall customer service! Even had small restaurant and bar and breakfast!

What a beautiful establishment. Very modern, comfortable and extra clean. The staff is friendly and competent. The room is large, king size bed, two chairs and a desk, fridge, coffee maker, microwave. The tv and wifi work very well (You'd be surprised how often they don't ) The bathroom is clean and spacious. I love this hotel and would highly recommend it to anyone visiting Euless. This is my first visit to this area and I am very pleased with my accommodations' for the weekend.

We hosted a meeting here for about 60 staff members for multiple days. We found the hotel to be in an excellent location, close to DFW, shopping and dining options.. and to be a very good value for our budget. The meeting room space was great. Spacious for our entire group with different options for small group breakouts too. The banquet coordinator, Dana, went way beyond the call to work with us from early to late (and on her days off) to be sure that every aspect of the meeting was successful. I am very pleased we chose this property and would do so again. Thanks, Dana and your staff for being terrific and so gracious.

We reserved a room here in the home 2 suites. When we arrived we found the hotel is split between a home 2 suites and a tru hotel. The desk clerk tells us that the tru side is for people for only one night and the home 2 is for more than one. The room has no couch and is the size of a shoe box. We show the clerk our reservation and it clearly shows that we reserved the home 2 suites and the picture and description both show a large room with a couch etc. The clerk informs us that the home 2 side is sold out and he will let the manager know the next day since it’s late and the manager is off for the day. But he tells us that the rate should be almost half the cost since the tru side is much cheaper and obviously smaller. The next morning we had to check out early due to an early flight out and the mgr isn’t in yet but the girl at the desk tells us the same as the man the night before that there is a good sized difference in the rate due to the size difference in the room. And she’ll let the mgr know. Later in the day we have to then call them back and got the ‘manager’ by the name of John. He says that he will refund us 20 something dollars and says that even though 2 of his employees told us it was more of a difference that they were both wrong. He says that this happens here at this location all the time and that’s all he can do. We feel like if this happens all the time then maybe John isn’t doing his job very well and maybe they should get a manager that can. We will never stay here again and have told and will continue to tell everyone we know to avoid this location at all cost. We saw one other couple in the lobby who said they were dealing with the same situation and they had requested a room with home 2 that was accessible and they got stuck on the tru side also. This place is a scam and has horrible management.

I am going to make this a short review as I have already reviewed the TRU brand and find it lacking for serious business travelers. The employees are very nice and professional. I say lacking as it was obviously designed by someone who does not travel and stay any length of time in a hotel room. There is no place to put clothes away, they hang in the open so no way to have a private business meeting or even have someone stop by without having to ”Pack” up everything. Unfortunately this particular TRU only gives you a bottle of water at check in unless you are a silver or higher. I am actually a Silver and have been for over 20 years traveling to Hiltons. But apparently that is not enough. So, when my company asks me what hotel, it will not be a TRU in the future. Not because they were not polite but let's be real, my company spends thousands at Hilton brand and I can't have a bottle of water every day.

Ok , But Bed and A/C need upgrades Okay

Very clean, very good location