Best Pegoh Hotels

"I purposely booked Parkroyal A'Famosa Melaka Resort for my wedding anniversary because of the brand’s reputation, hoping to give my wife a memorable celebration. I explicitly noted the special occasion during booking and requested a room with a nice view. Unfortunately, the entire experience fell completely short of 5-star expectations. While I understand it is peak season and mistakes happen with high occupancy, the consecutive failures from the staff were unacceptable: 1）Room Assignment & Basic Amenities: Despite the anniversary note, we were assigned the second-to-last room furthest from the lobby with no special view. Worse, basic room setup was neglected—the vanity only had a single toothpaste and lacked standard essential amenities. 2） Broken Promises for Anniversary Decor: During check-in, the counter staff specifically asked what time we would be out for dinner so they could decorate our room. We told them we would be out from 5:00 PM to 7:00 PM. We returned at 7:30 PM to find absolutely nothing had been done. If the hotel had no intention or capacity to prepare a gesture, the staff should never have made the offer. Setting expectations in front of my wife and completely failing to deliver was incredibly embarrassing and ruined the evening's mood. 3) Appalling Concierge & Shuttle Service: Wanting to take the family out for dinner, we approached the concierge for the shuttle bus to the nearby outlet. We were told to wait ”a few minutes.” We waited 20 minutes, asked again, and were told ”another 5 minutes,” followed by yet another ”5 minutes.” After being strung along for nearly half an hour with an 8-month-old baby and elderly family in tow, I grew fed up, lost patience, and had to drive my own vehicle out instead. As an international hospitality brand, managing peak periods should be standard. Promising gestures to guests only to completely ignore them shows a severe lack of internal communication and care. This has severely tarnished what was supposed to be a special celebration for my family."

"It was a last minute booking but all was handle efficiently. Thank you to all the cleaning staff."

"- toilet bowl having flushing issue - the whole room floor is sticky , prob due to too much soap used to mop - although the unit means to stay for 4 pax, however all of the amenities prepared for 2 pax only such as towel, onetime used slippers. - room access card issue, where the magnetic strip tears. (Front desk reception immediately exchange for us with another pair of card, saying we can calls the number they will send to room, but since we are going out so we approach front desk ourselves) - shower head not working if switch to portable shower head - water pressure for sink in toilet too low - unclear signboard for checkin (missing sign and causing inconvenience for those who not familiar with the area) - strong crosswind, the doors and windows making noises - aircond control not fully functioning, the only working parts is switching on/off Good side: - nice view - having indoor parking - good option for included breakfast - TV is working - water heater is working - boiler is working"

"Location are near with A'Famosa Safari Wonderlandand many more. Suitable up to family of 9."

"Enjoyed our staycation so much! The place was very clean and well-maintained. The facilities were great and we really had a good time. Everything was convenient and comfortable. Definitely worth it!"