The Sanctuary Resort Pattaya, BW Signature Collection

The Sanctuary Resort Pattaya, BW Signature Collection Reviews

The Sanctuary Resort Pattaya, BW Signature Collection

352/430 M. 12 Phratamnak Road Nongprue, Banglamung, Bang Lamung, Chon Buri Province, 20150, ThailandView Hotel Details
The Sanctuary Resort Pattaya, BW Signature Collection
The Sanctuary Resort Pattaya, BW Signature CollectionThe Sanctuary Resort Pattaya, BW Signature CollectionThe Sanctuary Resort Pattaya, BW Signature Collection
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The Sanctuary Resort Pattaya, BW Signature Collection Guest Reviews

4.2/5
Very Good
274 review
Verified reviews
Location4.3
Amenities4.1
Service4.2
Cleanliness4.1
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All reviews(274)
Positive reviews(250)
Reviews with photos/video(97)
Close to beach(34)
Quiet & comfortable(22)
Nice sea view(19)
Great swimming pool(19)
Large rooms(17)
Strange smell in room(17)
Perfect for business trips(9)
Tasty food(9)
Negative reviews(24)
Eddy1994
Deluxe Double Or Twin Room
Stayed in Jan 2025
Couples
66 review
5.0/5
Outstanding
Posted on Mar 1, 2025
Very good! Very good! Very good! Very good! Very good! Very good! Very good! Very good!
Response from Property: "Thank you so much for your kind words and wonderful review, Mr. Eddy! We’re thrilled you had a great stay with us. We truly appreciate your feedback and hope to welcome you back soon!"
AVATAR_
2 Single Beds, Non-Smoking, Junior Suite, Balcony, City View, Living Room, Bathtub
Stayed in Nov 2024
Family
4 review
2.0/5
Posted on Dec 28, 2024
The shower is broken, the ventilation fan is so noisy, the shower for the bath tub is no hot water. In addition, I hv placed 3 persons through trip.com but the hotel said I hv only placed for 2 persons. So I need to pay extra 2000 baht for one person for 2 nights. The lighting in the room is too bright!
Response from Property: Dear AVATAR, Thank you for choosing to stay with The Sanctuary Resort Pattaya, BW Signature Collection!On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Palita Khumngern Room Manager The Sanctuary Resort Pattaya, BW Signature Collection
Guest User
1 King Bed, Non-Smoking, Deluxe Room, Balcony, City View
Stayed in Jan 2025
Family
1 review
3.2/5
Posted on Feb 28, 2025
Hotel was a bit dated and showing wear and tear. Cleanliness was poor with an old ear bud in the bathroom corner that stayed there for my whole 8 days. Hair lumps in the hallway etc.
Response from Property: "Thank you for your stay, and we truly apologize for the inconveniences you experienced. We appreciate your feedback and will work hard to improve the cleanliness and maintenance for future guests. We hope you will consider staying with us again."
Guest User
1 King Bed, Non-Smoking, Deluxe Room, Balcony, City View
Stayed in Dec 2024
Family
9 review
4.5/5
Great
Posted on Feb 9, 2025
We enjoyed our stay at this hotel. The people at reception were lovely and really helpful. The breakfast was good. The rooftop pool was also great and the bed was very comfortable. The only downside was the bed had some weird stains on it, couldn't tell if it was from food or something else. But anyway, they changed it and it didn't ruin the stay.
Response from Property: Thank you so much for your kind words! We're thrilled to hear you enjoyed your stay with us, and we're glad our team could assist you. We appreciate your feedback about the bed, and we're glad it didn't affect your overall experience. We’d love to welcome you back soon!
Gerhardus Jacobus
1 King Bed, Non-Smoking, Junior Suite, Balcony, City View, Living Room, Bathtub
Stayed in Jun 2024
Solo travelers
44 review
4.2/5
Very Good
Posted on Aug 3, 2024
Good hotel, friendly staff, and a good bed, nice swimming pool and gym, but they will have to do some maintenance on the whole of the hotel. Overall, I had a good stay at the hotel. And definitely try their Gordon Bleu
TUNWA BUKARBAL
Deluxe Double Or Twin Room
Stayed in Nov 2024
Family
6 review
5.0/5
Outstanding
Posted on Jan 3, 2025
Great place . Clean
Response from Property: Dear Khun Tunwa, Thank you very much for your positive review, the team and I look forward to welcoming you back in due time for another relaxing and rewarding stay.We look forward to welcoming you back!Kind regards,Palita KhumngernRoom Manager The Sanctuary Resort Pattaya, BW Signature Collection
Guest User
1 King Bed, Non-Smoking, Deluxe Room, Balcony, City View
Stayed in May 2024
Business travelers
4 review
4.5/5
Great
Posted on Jul 5, 2024
The Sanctuary in Pattaya is beautiful! The rooftop pool area was amazing, I spent everyday there. I can’t wait to come back.
Guest User
2 Single Beds, Non-Smoking, Deluxe Room, Balcony, City View
Stayed in Aug 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on Sep 28, 2024
Very nice place to relax and chill
KaiBerg
1 King Bed, Non-Smoking, Deluxe Room, Balcony, City View
Stayed in May 2024
Couples
69 review
3.0/5
Posted on Jun 11, 2024
We checked in late. Upon arrival the service was poor. We were not served a welcome tea and the bellboy took too long to bring our bags to the room. The room was missing nightstands, the toilet was unclean, and there were blood stains on the sheets. The balcony was nice but I could hear the building plumbing system or a public toilet flushing every couple minutes. There was no shampoo or bodywash in the bathroom and we had to ask for it. The only good side is that we were allowed to check out late free of charge. I know every hotel in pattaya has negative reviews, but I really expected better.
6/8
Guest User
1 King Bed, Non-Smoking, Deluxe Room, Balcony, City View
Stayed in Apr 2024
Couples
1 review
4.7/5
Amazing
Posted on May 20, 2024
Clean tidy , modern but no smart tv, access too English tv channels not good, can’t use Netflix
Anonymous User
2 Single Beds, Non-Smoking, Deluxe Room, Balcony, City View
Stayed in Oct 2024
Travel with friends
2 review
3.7/5
Posted on Nov 14, 2024
I'm really confused with this hotel. The employees and overall experience was quite good, location is also really great. But the room itself is just really bad. At first look it was kinda okay, but the more I was looking the more I was finding. Basically, I truly beleive that it was a good room back when the hotel opened, but now it's just a tired room: - broken shelves in bathroom - the sockets were so weak we had to call for an engineer so he could change them (which he did, but shockingly - thank god only figuratively - he was doing that with voltage on and it was kinda scary to look at that process) - the top shower is really in a bad condition - you can see the pipe that goes from the ceiling to it, and it looks ugly, the holes in that thing are also clogged and it may take a few minutes before you fijd the temperature you wanted. Also keep in mind that there is no seperate valve for water pressure - so you basically turn the shower on and only could select the tempreture And that's just the things that come to mind when I've decided to write the review, there were many smaller things that were wrong with the room but I've already couldn't remind it. To be honest, I did try to fiz some of those things via going to reception - and I did receive some help actually, but employees aren't magicians and can't fix all of the problems. If this hotel wasn't stated as a 5-star Best Western signature hotel - there wouldn't be that review because for the price of 700$ for two people for almost two weeks considering its location it is actually not that bad. But I'm scared to see what usual BW Hotels look like if the signature ones are really not that good. And IMO this hotel isn't any where near 5 stars.
Response from Property: Dear Valued Guest , Thank you for choosing to stay with The Sanctuary Resort Pattaya, BW Signature Collection!On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Palita Khumngern Room Manager The Sanctuary Resort Pattaya, BW Signature Collection
Yanis beelek
1 King Bed, Non-Smoking, Deluxe Room, Balcony, City View
Stayed in Apr 2024
Family
42 review
5.0/5
Outstanding
Posted on May 26, 2024
The verry good service this days thank you so much ! I will back every time ☺️
Guest User
1 King Bed, Non-Smoking, Deluxe Room, Balcony, City View
Stayed in Aug 2024
Solo travelers
20 review
4.5/5
Great
Posted on Oct 5, 2024
Really good hotel, service was excellent, view from the roof top pool is amazing. Gym is basic and some other criticism but over all very good :-)
Paul Demery
1 King Bed, Non-Smoking, Junior Suite, Balcony, City View, Living Room, Bathtub
Stayed in Aug 2024
Solo travelers
12 review
3.7/5
Posted on Sep 24, 2024
Snobby staff during the time of year they need customers the most. Security guard was out of line too.
Mutita
1 King Bed, Non-Smoking, Deluxe Room, Balcony, City View
Stayed in Jul 2024
Family
5 review
5.0/5
Outstanding
Posted on Sep 10, 2024
This hotel is suitable for family beach trips because it is right on the beach and has beautiful rooms. Highly recommended, especially for couples.