Mercure Paris Gare De Lyon TGV Reviews

Response from Property: Dear wanderflip,Thank you for your kind words regarding the cleanliness and location of our hotel. We are delighted to hear that your family gathering was a memorable experience. We hope to welcome you back for more special moments in the future.Wishing you a lovely day. Léa - Community & Quality ManagerMercure Paris Gare de Lyon

Response from Property: Dear ESLOVETRAVEL, First of all, we thank you for these lovely pictures ! We are glad you had a lovely time with us and you particularly appreicated our location. Indeed many shops, restaurants, bars & co are opened all around the hotel and in the neighbourhood. Regarding our staff, most of them do speak English but we are sincerely sorry if you had difficulties with some of them. We wish you a lovely day.Léa - Community & Quality Manager

Response from Property: Dear wvnd3rl12, We regret that your experience did not meet your expectations. We are a bit surprised about your review regarding our breakfats buffet which has many offerings. It is an all-you-can-eat buffet so you can choose what you like between pastries, breads, crepe, fresh vegetable, warm dishes, cheeses, fruits etc. Do not hesitate to write us the reasons if your disappointment regarding our breakfast.I am also very sorry to learn you have been disappointed by the quality of service from our staff. We sincerely apologize if you didn't feel the sympathy of our team. We hope to welcome you again in the near future for a better experience. Wishing you a good day. Le GUO - Service QualitéMercure Paris Gare de Lyon

Response from Property: Dear Guest, Thank you for your wonderful feedback regarding your recent stay with us. We are delighted to hear that our location met your expectations and that you found it convenient for your travels. We hope to welcome you back for another enjoyable stay in the future. Wishing you a good day. Le GUO - Service Qualité Mercure Paris Gare de Lyon

Response from Property: Dear Winwin Mak,Thank you for your kind words regarding our hotel's location. We are delighted to hear that you enjoyed your stay and found our surroundings convenient and peaceful.Wishing you a lovely day. Léa - Community & Quality ManagerMercure Paris Gare de Lyon

Response from Property: Dear Theaey T,Thank you for sharing your feedback. We are pleased to hear that you found our location convenient, especially being close to the Gare de Lyon. However, we sincerely apologize for the cleanliness issues you encountered with the carpet and curtains in your room. This is certainly not the standard we aim to uphold. We have addressed this with our housekeeping team to ensure that such issues are resolved promptly for future guests. Your comments are valuable to us, and we appreciate you bringing this to our attention.We hope to have the opportunity to welcome you again and provide you with a more comfortable stay.Léa - Community & Quality Manager

Response from Property: Dear reocity,Thank you for your positive feedback regarding our convenient location and the cleanliness of your room. We are delighted to hear that you found your stay cozy and enjoyable.Wishing you a lovely day.Léa - Community & Quality ManagerMercure Paris Gare de Lyon

Response from Property: Dear Invité, Indeed our hotel is ideally located just next to the train station. We are glad you appreciated our colourful and lively decoration. And we thank you for this lovely picture ! We wish you a lovely day.Léa - Community & Quality Manager

Response from Property: Dear Guest, Thank you very much for your kind words regarding our hotel's prime location and value. Your satisfaction is our top priority, and we appreciate your positive feedback. We look forward to welcoming you back in the future. We wish you a good day. Le GUO - Service QualitéMercure Paris Gare de Lyon

Response from Property: Dear Guest,Thank you for sharing your positive feedback regarding your stay with us. We are delighted to hear that you appreciated our convenient location. Your satisfaction is our priority, and we hope to welcome you back for another enjoyable experience in the future.Wishing you a good day.Le GUO - Service QualitéMercure Paris Gare de Lyon

Response from Property: Dear MASUGUI, We thank you for taking some of your time to share this detailed review. We are that overall you appreciated your stay and that you are planning to come back to see us. We wish you a lovely day.Léa - Community & Quality Manager

Response from Property: Dear FUNG WING, It seems you have been totally disappointed by your stay with us. Our luggage storage is indicated as a supplement. We are sorry you found this unconvenient. Your remark about the welcoming has been shared to our reception Manager who will work on the matter with her team. We wish you a lovely day.Léa - Community & Quality Manager