Mandarin Oriental, Santiago Reviews

This is a good hotel to stay in Santiago, great location, clean/prompt room service, fairly new facilities. But not yet living to the claim of "the best" hotel in Santiago from my experience. I travelled with my family of 2 seniors, 2 adults and one 2yo toddler. I booked two rooms for two nights - delux king with view (1110) and club level king (1704). After check in, the experience is flawless: prompt room service, extremely friendly and accommodating staff and modern facility. Not to mention the views! However, pre/post check-in experience needs some polishing and made my experience imperfect: - staff did not help at all when we arrived: no one helped us at all when we arrived in a uber (black) with 2 big luggage and a crying toddler at the hotel door. there is a bellboy holding someone elses' luggage and a security-looking guy in black suit standing there near our car. But no other guests they needed to attend to. They both just stared us from when we get out of our car, trying to grab the toddler that's running around crying, getting two big luggages from the trunk until half way into the revolving door. No one opened/held the car door, or even asked if we needed any help, they just stood there staring at us for the whole period! (maybe we were underdressed for the best hotel?) I almost thought their job was not to help guests out of their cars but apparently not the case with other guests. - check out took so long and no special consideration for guests in a rush:They made a mistake in my final bill so I had to go through the line and talk to someone instead of dropping off the keys. even though I mentioned I have a flight to catch I still had to stay in the queue with other guests that are checking in. I was delayed by a good 20 minutes.... there was a long line but only 3/4 counters were used though there are plenty of staff. Everything else was perfect. But being one of the most expensive hotels in Santiago I certainly expect a better experience with the above two points.

Great staff. Early check in accepted. Nice rooms very quiet

Mandarin is always mandarin) 10 out of 10

Good service and lovely staffs!!!Always very helpful and friendly

The hotel service has Whatsapp contact, basically available at any time. After traveling to so many countries, this service is the only and best. The breakfast service is average, and they don't actively ask you to order extra eggs. The hotel location is not as good as Marriott, but this service makes me choose it next time

It is not a place where you can catch public transportation right away. The outdoor pool is not heated, so the water is very cold at the moment, so I couldn't swim. However, the gym facilities were good. Simple fruits and water were provided. In particular, water and carbonated water were continuously supplied, so I enjoyed them without any shortage. There was a problem with the shower room, but they changed the room and even gave me wine as a gift, so I was impressed by the service once again!

It took 40 minutes to check in. I don't know if Ctrip made a mistake with my name when booking, so I waited a long time. But the scenery is amazing, very beautiful

Located in the city center, the hotel offers guests an unforgettable stay. The hotel's design is full of oriental style, combining modern comfort with traditional charm. The rooms are spacious and comfortable with complete facilities, luxurious bathrooms and comfortable beds. The service attitude is warm and thoughtful, and the staff is professional and helpful. The hotel's dining options are rich and varied, whether it is authentic Asian cuisine or international cuisine, the quality is satisfactory. In addition, the hotel also has a fitness center and an outdoor swimming pool, providing an ideal place to relax.

The hotel is OK. There are shopping malls nearby.

The sanitary conditions and environment are pretty good. The service provided is also very satisfactory. The location is also very close to a large supermarket. Breakfast is rich

The location is good, the room is big, the service is good, the breakfast is rich, and the stay is very comfortable. The surrounding environment is good, close to large shopping malls, supermarkets, a street for eating, and many choices.

The hotel is at a roundabout, and the traffic is quite convenient. It takes about 10 minutes to walk to the mall next to it. The surrounding area is relatively safe, and there are many Chinese people living there. The facilities are relatively old. The service is OK. The lobby will take the initiative to greet, help carry luggage, and open the door. The room was cleaned on the first day without replenishing bottled water, towels were not replaced, and the floor towel was still wet on the first day. After staying for 5 days, no toiletries or lotion were replenished (the toiletries were in large bottles hanging on the wall, just like in a fast hotel), and no disposable slippers were replenished. The room was cleaned twice a day, and there was a bed-turning service and cleaning at night. The room cleaning service was OK for the next two days. The price of ordering food in the room is relatively reasonable, the service is also good, and the taste is good. The breakfast is relatively simple, almost all cold food, which is not suitable for Chinese stomachs. There are cold cut fruits, kiwis, oranges, strawberries, all of which are relatively sour + bananas and apples. There is a table of cereals and nuts, a table of bread, and a table of cold food ham, smoked salmon, and nothing else. Some of the breakfast waiters were not very nice. One of the older male waiters just poured coffee and didn't interact much. When leaving, he asked me to wait and sign the bill. After saying this, I definitely didn't give it. I ate at the Japanese and Peruvian fusion restaurant downstairs. When the sashimi was served, half of the ice on the bottom had melted into water, causing the sashimi to be soaked in water. The soy sauce was dark soy sauce, but my Argentinian friend next door said that they all use this soy sauce. It's okay to eat at an ordinary restaurant, but it's still far from being a high-end restaurant.

The price is more expensive, but the environment and service are first-class. It is worth recommending

great location the room is very clean All the staff are kind. Breakfast coffee 🥞 Very delicious ♪ I would like to stay there again.