Hilton Chengdu Chenghua

Hilton Chengdu Chenghua Reviews

Hilton Chengdu Chenghua

No. 99 West Tashuiqiao Street, Chenghua District, Chengdu, Sichuan, ChinaSee Hotel Details
Hilton Chengdu Chenghua
Hilton Chengdu ChenghuaHilton Chengdu ChenghuaHilton Chengdu Chenghua
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1 night

Guest Reviews

9.4/10
Outstanding
4644 review
Verified reviews
Location9.4
Amenities9.3
Service9.3
Cleanliness9.4
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All reviews(4644)
Positive reviews(4543)
Reviews with photos/video(746)
Classy environment(381)
Friendly front desk staff(246)
Would stay again(244)
Many amenities(206)
Delicious breakfast(191)
Perfect for business trips(155)
Great swimming pool(32)
Easy to call taxis(26)
Negative reviews(100)
Guest User
Hilton Room (King Bed)
Stayed in Jun 2025
Business traveler
1 review
10/10
Outstanding
Posted on Jul 12, 2025
Service from Concierge very nice he help me a lot to find some stuff from delivery the room so clean but I can smell smoking in the room a little bit but it’s okay if I have a chance to go Chengdu I will stay here again
Response from Property: Dear guest, thanks very much for staying with us and for your nice comment for team members. It's a great pleasure knowing that our service has lived up to your expectation and your kind words will surely encourage all our team members to maintain an excellent standard of service. Once again, thank you for sharing your feedback with us. We look forward to welcoming you back in the not too distant future.
Guest User
Hilton Room (King Bed)
Stayed in Nov 2024
Couple
3 review
10/10
Outstanding
Posted on Jan 1, 2025
Awesome hotel. Spacious room which felt like a nice respite from the hustle and bustle of the city.
Response from Property: Dear guest, thank you for your kind comments. Your affirmation will inspire us to continue to work hard and continuously improve the level of service, and bring the light and warmth of hospitality to more guests. We sincerely look forward to your visit again. I wish you a smooth work and a happy life.
Joval
Hilton Room (King Bed)
Stayed in Nov 2024
Couple
2 review
10/10
Outstanding
Posted on Dec 25, 2024
This hotel is a must stay for visit to Chengdu. The staff's service level are very high. Rooms are clean and well maintained. I stayed at this hotel during the Christmas period and my wife enjoyed her stay very much. We even got an upgrade, thanks to the courtesy of the counter staff. The food at the Chinese restaurant is also amazing.
Response from Property: Dear guest, thank you for your kind comments. Your affirmation will inspire us to continue to work hard and continuously improve the level of service, and bring the light and warmth of hospitality to more guests. We sincerely look forward to your visit again. I wish you a smooth work and a happy life.
Mengfang
Hilton Room (King Bed)
Stayed in Mar 2025
Couple
7 review
10/10
Outstanding
Posted on May 6, 2025
Very nice hotel and food was nice too. Conveniently located and staff were all very helpful and welcoming.
Response from Property: 尊敬的客人,感謝您選擇成都協信中心希爾頓酒店,您對我們衞生及服務的肯定令我們倍感欣慰。酒店擁有豐富多樣的餐飲娛樂選擇,包括雅緻的中餐廳、風味獨特的西餐廳以及舒適愜意的大堂吧,供您品嚐美食、休閑小聚。我們會不斷提升,將更貼心周到的服務帶給所有客人。同時,我們也很期待在您的下一次成都之旅時與您再度相逢。祝您萬事順意,平安喜樂。
DANSON LIM
King Deluxe Room
Stayed in Aug 2024
Solo traveler
10 review
10/10
Outstanding
Posted on Oct 5, 2024
Stayed for 5 nights. Very comfortable and clean hotel. The waiters are very polite. You can also send packages to the hotel front desk and they will receive them. Very good experience
Response from Property: Dear guest, thank you for your kind comments. Your affirmation will inspire us to continue to work hard and continuously improve the level of service, and bring the light and warmth of hospitality to more guests. We sincerely look forward to your visit again. I wish you a smooth work and a happy life.
Anonymous User
King Deluxe Room
Stayed in Jun 2025
Business traveler
29 review
8.0/10
Very Good
Posted on Jul 26, 2025
Room is clean, location is acceptable, around 10 mins to IFS.
Response from Property: Dear guest, thank you very much for your stay. Close to Metro Line 3, the hotel is a 10-minute drive from Dongjiao Memory Cultural Park, a 10-minute drive from Chunxi Road Business District and a 15-minute drive from the Research Base of Giant Panda Breeding. We are confident that you will have a more pleasant experience during your next stay. Looking forward to seeing you next time, I wish you a happy life and all the best.
Nadineisinshanghai
King Deluxe Room
Stayed in Mar 2025
Couple
6 review
9.5/10
Amazing
Posted on May 3, 2025
Pleasant stay and everything is so clean and the breakfast is amazing.
Response from Property: 親愛的客人您好,歡迎您下榻成都協信中心希爾頓酒店。很高興看到您對酒店早餐的滿意,相信熱氣騰騰的擔擔麪、鍾水餃、營養粥一定能為您開啟元氣滿滿的一天。您的肯定將激勵我們繼續努力、不斷提升服務水平,將熱情好客的光芒與温暖帶給更多的賓客。我們誠摯期待您的再次光臨,祝您工作順利,生活幸福。
Anonymous User
Hilton Twin Room
Stayed in Mar 2025
Family
6 review
9.5/10
Amazing
Posted on Apr 25, 2025
Had a pleasant stay. Only thing is the shower pressure is very low.
Response from Property: Dear guest, thanks very much for staying with us and for your nice comment for team members. It's a great pleasure knowing that our service has lived up to your expectation and your kind words will surely encourage all our team members to maintain an excellent standard of service. We have already reflected your comments about water pressure to our ENG department. Once again, thank you for sharing your feedback with us. We look forward to welcoming you back in the future.
Joseph77
Hilton Room (King Bed)
Stayed in Nov 2024
Solo traveler
1 review
9.5/10
Amazing
Posted on Jan 17, 2025
The Hilton was clean and staff were friendly and amazing. The only issue I encountered was the elevator being quite noisy from the room, however the staff helped me change to a quieter location, although it could still be heard slightly it was quite comfortable.
Response from Property: Dear guest, thanks very much for staying with us and for your nice comment for team members. It's a great pleasure knowing that our service has lived up to your expectation and your kind words will surely encourage all our team members to maintain an excellent standard of service. Once again, thank you for sharing your feedback with us. We look forward to welcoming you back in the not too distant future.
HHK hk
Hilton Twin Room
Stayed in May 2025
Traveling with friends
118 review
8.0/10
Very Good
Posted on Jun 21, 2025
The hotel is clean and staffs are very kind
Response from Property: Dear guest, thank you for your kind comments. Your affirmation will inspire us to continue to work hard and continuously improve the level of service and bring the light and warmth of hospitality to more guests. We sincerely look forward to your visit again. I wish you a smooth work and a happy life.
Guest User
Hilton Room (King Bed)
Stayed in Sep 2024
Family
2 review
10/10
Outstanding
Posted on Oct 17, 2024
The hotel was clean, good location with close access to the city hub while with quiet neighbouring. Front staff Rick Wu was very attentive.
Response from Property: Dear guest, thank you very much for your stay. Close to Metro Line 3, the hotel is a 10-minute drive from Dongjiao Memory Cultural Park, a 10-minute drive from Chunxi Road Business District and a 15-minute drive from the Research Base of Giant Panda Breeding. We are confident that you will have a more pleasant experience during your next stay. Looking forward to seeing you next time, I wish you a happy life and all the best.
Manita
Twin Deluxe Room
Stayed in Nov 2024
Family
2 review
10/10
Outstanding
Posted on Dec 21, 2024
The service is great. Everyone is very helpful. Excellent breakfast buffet.
Response from Property: Dear guest, thank you for your kind comments. Your affirmation will inspire us to continue to work hard and continuously improve the level of service, and bring the light and warmth of hospitality to more guests. We sincerely look forward to your visit again. I wish you a smooth work and a happy life.
Guest User
Twin Deluxe Room
Stayed in Feb 2024
Traveling with friends
1 review
10/10
Outstanding
Posted on Apr 4, 2024
Great location in downtown Chengdu with many restaurants walking distance, including supermarkets and pharmacies. Excellent breakfast with asian and western options.
Response from Property: Dear guest, welcome to Hilton Chengdu Sincere Center. We are glad to see that you are satisfied with the hotel breakfast. We believe that the steaming hot Dandan noodles, Zhong dumplings and nutritious porridge will surely start a day full of energy for you. The hotel is located within the Second Ring Road, adjacent to Metro Line 3, only a 10-minute drive from Chunxi Road Business District and a 15-minute drive from the Giant Panda Breeding Research Base. We believe that with your support, all of us will continue to improve the hotel's service concept and quality to ensure that every trip and stay of yours is an unforgettable experience. Looking forward to meeting you next time, wishing you a happy life~
Guest User
Hilton Twin Room
Stayed in Aug 2024
Family
3 review
5.0/10
Posted on Sep 5, 2024
I honestly expected a lot more for a 5 star hotel. Most concerning was that our 2nd room was not ready for check-in until 5pm! I mean come on a 2 star hotel could have done better than that. We only stayed 1 night so literally just needed a bed to sleep in. On the plus side it was a relatively cheap hotel to stay in. However there was nothing 5 star about it. Other 5 star hotels offer champagne on arrival. This one struggled to get our room ready. Very very average!
Response from Property: Dear guests, thank you for staying at Hilton Chengdu Chenghua. In order to ensure a pleasant stay experience for the guests, we need to wait for the guests to check out the previous day, and reserve enough time to clean the room, so the hotel check-in time is 3:00. If you arrive early and the hotel has a clean room, we will give you priority. If there is no room available, we can arrange for you to wait in the hotel lobby. You can also arrange your time in advance for your next stay. At the same time, we will continue to strengthen the training of our staff, improve the efficiency of room cleaning, and ensure that you can provide a comfortable stay experience faster. We strive to provide a high standard of service to every guest and we look forward to your next stay and wish you a pleasant journey.
Douglastan_cys
King Deluxe Room
Stayed in Aug 2024
Couple
2 review
10/10
Outstanding
Posted on Sep 22, 2024
It’s a really nice hotel, good location and there are plenty of eateries around.
Response from Property: Dear guest, thank you for your kind comments. Your affirmation will inspire us to continue to work hard and continuously improve the level of service, and bring the light and warmth of hospitality to more guests. We sincerely look forward to your visit again. I wish you a smooth work and a happy life.