Hilton Chengdu Chenghua

Hilton Chengdu Chenghua Reviews

Hilton Chengdu Chenghua

No. 99 West Tashuiqiao Street, Chenghua District, Chengdu, Sichuan, ChinaView Hotel Details
Hilton Chengdu Chenghua
Hilton Chengdu ChenghuaHilton Chengdu ChenghuaHilton Chengdu Chenghua
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Hilton Chengdu Chenghua Guest Reviews

4.7/5
Outstanding
4171 review
Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.7
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All reviews(4171)
Positive reviews(4079)
Reviews with photos/video(700)
Friendly front desk staff(226)
Would stay again(203)
Delicious breakfast(166)
Perfect for business trips(116)
Great swimming pool(29)
Easy to call taxis(28)
Excellent afternoon tea(18)
Negative reviews(92)
Guest User
Hilton Room (Double bed)
Stayed in Nov 2024
Couples
3 review
5.0/5
Outstanding
Posted on Jan 1, 2025
Awesome hotel. Spacious room which felt like a nice respite from the hustle and bustle of the city.
Response from Property: Dear guest, thank you for your kind comments. Your affirmation will inspire us to continue to work hard and continuously improve the level of service, and bring the light and warmth of hospitality to more guests. We sincerely look forward to your visit again. I wish you a smooth work and a happy life.
Joval
Hilton Room (Double bed)
Stayed in Nov 2024
Couples
2 review
5.0/5
Outstanding
Posted on Dec 25, 2024
This hotel is a must stay for visit to Chengdu. The staff's service level are very high. Rooms are clean and well maintained. I stayed at this hotel during the Christmas period and my wife enjoyed her stay very much. We even got an upgrade, thanks to the courtesy of the counter staff. The food at the Chinese restaurant is also amazing.
Response from Property: Dear guest, thank you for your kind comments. Your affirmation will inspire us to continue to work hard and continuously improve the level of service, and bring the light and warmth of hospitality to more guests. We sincerely look forward to your visit again. I wish you a smooth work and a happy life.
DANSON LIM
Deluxe Double Room
Stayed in Aug 2024
Solo travelers
8 review
5.0/5
Outstanding
Posted on Oct 5, 2024
Stayed for 5 nights. Very comfortable and clean hotel. The waiters are very polite. You can also send packages to the hotel front desk and they will receive them. Very good experience
Response from Property: Dear guest, thank you for your kind comments. Your affirmation will inspire us to continue to work hard and continuously improve the level of service, and bring the light and warmth of hospitality to more guests. We sincerely look forward to your visit again. I wish you a smooth work and a happy life.
Joseph77
Hilton Room (Double bed)
Stayed in Nov 2024
Solo travelers
1 review
4.7/5
Amazing
Posted on Jan 17, 2025
The Hilton was clean and staff were friendly and amazing. The only issue I encountered was the elevator being quite noisy from the room, however the staff helped me change to a quieter location, although it could still be heard slightly it was quite comfortable.
Response from Property: Dear guest, thanks very much for staying with us and for your nice comment for team members. It's a great pleasure knowing that our service has lived up to your expectation and your kind words will surely encourage all our team members to maintain an excellent standard of service. Once again, thank you for sharing your feedback with us. We look forward to welcoming you back in the not too distant future.
Guest User
Hilton Room (Double bed)
Stayed in Sep 2024
Family
1 review
5.0/5
Outstanding
Posted on Oct 17, 2024
The hotel was clean, good location with close access to the city hub while with quiet neighbouring. Front staff Rick Wu was very attentive.
Response from Property: Dear guest, thank you very much for your stay. Close to Metro Line 3, the hotel is a 10-minute drive from Dongjiao Memory Cultural Park, a 10-minute drive from Chunxi Road Business District and a 15-minute drive from the Research Base of Giant Panda Breeding. We are confident that you will have a more pleasant experience during your next stay. Looking forward to seeing you next time, I wish you a happy life and all the best.
Tastemate
Deluxe Room (2 beds)
Stayed in Nov 2024
Family
2 review
5.0/5
Outstanding
Posted on Dec 21, 2024
The service is great. Everyone is very helpful. Excellent breakfast buffet.
Response from Property: Dear guest, thank you for your kind comments. Your affirmation will inspire us to continue to work hard and continuously improve the level of service, and bring the light and warmth of hospitality to more guests. We sincerely look forward to your visit again. I wish you a smooth work and a happy life.
Guest User
Deluxe Room (2 beds)
Stayed in Feb 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Apr 4, 2024
Great location in downtown Chengdu with many restaurants walking distance, including supermarkets and pharmacies. Excellent breakfast with asian and western options.
Response from Property: Dear guest, welcome to Hilton Chengdu Sincere Center. We are glad to see that you are satisfied with the hotel breakfast. We believe that the steaming hot Dandan noodles, Zhong dumplings and nutritious porridge will surely start a day full of energy for you. The hotel is located within the Second Ring Road, adjacent to Metro Line 3, only a 10-minute drive from Chunxi Road Business District and a 15-minute drive from the Giant Panda Breeding Research Base. We believe that with your support, all of us will continue to improve the hotel's service concept and quality to ensure that every trip and stay of yours is an unforgettable experience. Looking forward to meeting you next time, wishing you a happy life~
Guest User
Hilton Twin Room
Stayed in Aug 2024
Family
2 review
2.5/5
Posted on Sep 5, 2024
I honestly expected a lot more for a 5 star hotel. Most concerning was that our 2nd room was not ready for check-in until 5pm! I mean come on a 2 star hotel could have done better than that. We only stayed 1 night so literally just needed a bed to sleep in. On the plus side it was a relatively cheap hotel to stay in. However there was nothing 5 star about it. Other 5 star hotels offer champagne on arrival. This one struggled to get our room ready. Very very average!
Response from Property: Dear guests, thank you for staying at Hilton Chengdu Chenghua. In order to ensure a pleasant stay experience for the guests, we need to wait for the guests to check out the previous day, and reserve enough time to clean the room, so the hotel check-in time is 3:00. If you arrive early and the hotel has a clean room, we will give you priority. If there is no room available, we can arrange for you to wait in the hotel lobby. You can also arrange your time in advance for your next stay. At the same time, we will continue to strengthen the training of our staff, improve the efficiency of room cleaning, and ensure that you can provide a comfortable stay experience faster. We strive to provide a high standard of service to every guest and we look forward to your next stay and wish you a pleasant journey.
natsalguod
Deluxe Double Room
Stayed in Aug 2024
Couples
1 review
5.0/5
Outstanding
Posted on Sep 22, 2024
It’s a really nice hotel, good location and there are plenty of eateries around.
Response from Property: Dear guest, thank you for your kind comments. Your affirmation will inspire us to continue to work hard and continuously improve the level of service, and bring the light and warmth of hospitality to more guests. We sincerely look forward to your visit again. I wish you a smooth work and a happy life.
Jason
Executive Room (2 beds)
Stayed in Apr 2024
Family
2 review
5.0/5
Outstanding
Posted on May 21, 2024
Very nice hotel. I would like to compliment Eily who gives us very good service and attentive to our requirement.
Response from Property: Dear guest, thank you for your recognition of Hilton Chengdu Xiexin Center. We are very pleased and encouraged to see that you are satisfied with the hotel's services, especially the front office team members. It will also inspire us to continue working hard to continuously improve service quality and bring the light and warmth of hospitality to more guests. I sincerely hope to see you again on your next trip. I wish you success in your work and happiness every day.
Anonymous User
Hilton Twin Room
Stayed in Feb 2024
Family
19 review
3.2/5
Posted on Apr 4, 2024
Just so so
Response from Property: Dear guest, thank you for choosing Hilton Chengdu Xiexin Center. We are very sorry that we could not give you a pleasant stay. We value every guest's feedback and hope to hear more of your suggestions and opinions to help us find problems in time and improve them. If you encounter any problems during your stay, you can call the Guest Service Center to transfer you to the front desk guest. Service Manager, we will try our best to help you solve the problems you encounter. I wish you a pleasant journey and all the best.
Guest User
Hilton Twin Room
Stayed in Apr 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on May 22, 2024
小欢 is very helpful & kind to assist us :) Would definitely be back again!
Response from Property: Dear customer, thank you for choosing Hilton Chengdu Xiexin Center and leaving your recognition for the hotel's service! Letting guests enjoy a warm and comfortable environment and professional and sincere service is our primary goal. We have shared your comments with the relevant departments. We believe that with your support, all of us will continue to improve the hotel's service concept and quality to ensure that every trip and stay you have is an unforgettable experience. Looking forward to meeting you next time and wishing you a happy life~
Guest User
Hilton Twin Room
Stayed in Aug 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on Sep 15, 2024
Everyone is amazing in Chengdu! Thank you.
Response from Property: Dear guest, thank you for your kind comments. Your affirmation will inspire us to continue to work hard and continuously improve the level of service, and bring the light and warmth of hospitality to more guests. We sincerely look forward to your visit again. I wish you a smooth work and a happy life.
Gaominhai
Deluxe Room (2 beds)
Stayed in May 2024
Business travelers
189 review
5.0/5
Outstanding
Posted on Jul 27, 2024
excelleeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeent
Response from Property: 尊敬的賓客您好,感謝您選擇入住成都協信中心希爾頓酒店並留下您的肯定。希望我們優質的服務和舒適的入住體驗在您離開之後仍留有久久難忘的美妙回憶。再次感謝您入住,希望不久能夠再次見到您。祝您旅途順利,生活愉快!
kimmy duong
Hilton Room (Double bed)
Stayed in Oct 2024
Couples
1 review
5.0/5
Outstanding
Posted on Nov 21, 2024
Great place to stay
Response from Property: Dear guest, thank you for your kind comments. Your affirmation will inspire us to continue to work hard and continuously improve the level of service, and bring the light and warmth of hospitality to more guests. We sincerely look forward to your visit again. I wish you a smooth work and a happy life.