Pullman Palm Cove Sea Temple Resort and Spa Reviews

Response from Property: Dear Philippe, Thank you for sharing your feedback about your recent stay at our hotel. We appreciate your positive comments about the room, its spaciousness, and the amenities it offers for families.However, we are truly sorry to hear about the service and hospitality issues you encountered during your stay. Your experience does not align with the high standards we aim to maintain at our property, and we deeply regret any inconvenience this may have caused.We apologize for the inconvenience you faced with the restaurant bookings and seating arrangements. Regarding the lagoon bar's closure for the wedding and New Year's Eve event, we apologize for any disruptions to your plans. We strive to strike a balance between hosting events and catering to our in-house guests, and your feedback is essential for us to improve this aspect. We regret any miscommunication about the New Year's Eve celebration, and we will work on better communication to avoid such confusion in the future.Your feedback is invaluable to us, and we appreciate your patience and understanding during your stay. We hope that you might consider giving us another opportunity to provide you with a more enjoyable and hassle-free experience in the future.Kind Regards, Megan Kadic

Response from Property: Dear Valued Guest, Thank you for choosing to stay with us at Pullman Palm Cove Sea Temple Resort & Spa. We are thrilled to hear that you found our property beautiful. We are thrilled to hear that you received excellent service from our team. This will be shared and celebrated. We look forward to warmly welcoming you back in the near future. Sincerely, Jessica JamesGeneral Manager