Wellstay Namba Reviews

Response from Property: Dear Guest,Thank you very much for choosing to stay at WELLSTAY Namba. We are delighted to hear that you found our location convenient and appreciated the spaciousness of our rooms, especially for group travel. In today's hospitality industry, self-service hotels are indeed becoming more common, and we are pleased that this aspect met your expectations.Your feedback is invaluable to us as it helps us to continually improve our services and facilities. We strive to provide a comfortable and memorable stay for all our guests, and your positive experience encourages our team to maintain and enhance our standards.Once again, thank you for taking the time to share your thoughts. We look forward to welcoming you back in the near future.Best Regards,WELLSTAY Namba

Response from Property: Dear Guest,This time at WELLSTAY Namba, we were honored to have you with us. We appreciate your flexibility in adapting to our self-check-in system and are glad to hear that our digital communication met your needs effectively. We understand the importance of convenient amenities and communication for our guests, especially when plans require late check-ins. We acknowledge your comment regarding the unavailability of free luggage storage; we strive to provide secure options for all guest needs, though we recognize this did not fully meet your expectations.Please rest assured that we are continuously looking for ways to enhance our guest experience, including the facilities and services we offer. We sincerely hope your stay was comfortable and that the room facilities, including the USB adapter, contributed to a pleasant stay.We are grateful for your feedback as it is essential in our ongoing effort to improve our services. Thank you for choosing to stay with us.Best Regards,WELLSTAY namba

Response from Property: Thank you for sharing your experience! I'm glad to hear that you had a good stay with your family, even though it was a bit of a walk to Namba main station. The provision of free coffee and tea in the lobby, as well as the fast check-in/out process, are certainly great amenities to have. Recommending the hotel for big groups is also helpful information for other travelers. If you have any more details or tips to share, please feel free to do so. Your feedback is appreciated!

Response from Property: Dear Guest,Thank you for choosing WELLSTAY Namba for your recent stay and taking the time to share your feedback with us. We are truly delighted to hear that you appreciate our efforts. Maintaining high standards and exceeding guest expectations are our top priorities, and receiving such positive feedback motivates us all the more to continue improving and delivering exceptional service.Please rest assured that we will share your encouraging words with the entire team, as it serves as a wonderful testament to their hard work and dedication. We understand the importance of our guest's experiences and continuously strive to provide nothing but the best.Thank you once again for your kind words. We look forward to welcoming you back in the near future for yet another memorable stay.Best Regards,WELLSTAY Namba

Response from Property: Thank you for staying and choosing WELLSTAY NAMBA,I apologize for the inconvenience you experienced with our family room. We understand that it may have been too small for your group of 4-5 people. We also apologize for the cleanliness issue you encountered with dust under the sofa and bed. Please know that we take your feedback seriously, and we will address these concerns with our housekeeping team to ensure that our rooms are thoroughly cleaned and maintained. Your comfort and satisfaction are important to us, and we appreciate you bringing these issues to our attention.If you have any further feedback or if there is anything else we can do to improve your experience, please let us know. We value your patronage and hope to have the opportunity to better serve you in the future.Thank you for your understanding.Best regards, WELLSTAY Namba WELLSTAY GROUP MANAGEMENT

Response from Property: Thank you for your review.We're glad to hear that there are several affordable restaurants and convenient stores, such as Family Mart and a pharmacy store, in the vicinity of the hotel. Easy access to dining options and essential amenities can make your stay more convenient and enjoyable.If you have any more feedback or suggestions or if there's anything we can do to further enhance your experience in the future, please feel free to let us know. We look forward to serving you again on your next visit.Thank you for choosing our hotel.

Response from Property: Dear Guest,Thank you very much for staying at WELLSTAY Namba this time. It is a great honor to receive a high evaluation of your stay. We would like to express our sincere gratitude for your comfort in our hotel.Our hotel always strives to provide the best hospitality for all guests to be satisfied. It is very encouraging for all of our staff to receive such words. Thank you again for choosing WELLSTAY Namba.We will continue to strive to improve our service that will make you even more satisfied. We look forward to your next stay. Please feel free to let me know if you have any requests or concerns.Thank you very much for your stay.Best Regards,WELLSTAY Namba

Response from Property: I'm glad to hear that you had a good experience. If you have any specific feedback or if there's anything else you'd like to share about your stay, please feel free to do so. Your input is valuable, and it can help future travelers as well as the hotel itself. Thank you for taking the time to leave a positive review!

Response from Property: Dear Guest、Thank you for choosing to stay at our hotel and for taking the time to leave a review. We are glad to hear that you found our location convenient and that you found the room clean and comfortableYour feedback is important to us as it helps us identify areas for improvement. We appreciate your understanding and hope that, despite this inconvenience, you were able to enjoy your stay with us.Thank you once again for your review.

Response from Property: Dear Guest,Thank you for taking the time to share your positive feedback with us. We are thrilled to hear that you had a great experience during your stay at our hotel. It is always rewarding to know that our efforts to provide excellent service and comfortable accommodations are appreciated. We value your patronage and hope to welcome you back in the future for another wonderful stay. Best regards,WELLSTAY NAMBAWELLSTAY GROUP MANAGEMENT

Response from Property: Dear Mr./MS. Maria jellyne,Thank you for taking the time to share your positive feedback with us. We are thrilled to hear that you had a great experience during your stay at our hotel. It is always rewarding to know that our efforts to provide excellent service and comfortable accommodations are appreciated. We value your patronage and hope to welcome you back in the future for another wonderful stay. Best regards,WELLSTAY NAMBA WELLSTAY GROUP MANAGEMENT

Response from Property: Dear Guest,Thank you for choosing to stay with us at WELLSTAY Namba during your visit to Namba Yasaka Shrine. We genuinely appreciate your feedback. We understand that your initial impression of our hotel room was unexpected, and for that, we sincerely apologize for any confusion.We are pleased to hear that your experience turned into a pleasant surprise and that you found the room spacious and of great value. Our convenient location, just steps away from shared electric bikes and close to the subway, is something we are proud of, and we are delighted it suited your solo travel needs well.Please know that your kind words encourage us to continue providing excellent service and value to all our guests. We hope that your experience with us was positive beyond your initial hesitation and that you enjoyed exploring the vibrant surroundings of our hotel.We look forward to welcoming you again on your next visit to Osaka. Thank you once more for taking the time to share your thoughts with us.Best Regards,WELLSTAY Namba

Response from Property: Dear Guest,Thank you very much for choosing WELLSTAY Namba for your recent stay. We are sincerely grateful for sharing your feedback with us. We are delighted to know that you found our room rates acceptable and overall experience satisfactory during your five-night stay.We are pleased to hear that our location, being just a 10-minute walk from Namba Station and surrounded by numerous dining options, suited your family's needs well. It is our mission to provide comfortable accommodations and convenient services to all our guests, and your comments affirm that we are on the right path.We are continuously striving to enhance our guest experiences, and your valuable insights help us in our efforts. Should you have any further suggestions or require assistance in the future, please do not hesitate to contact us.Thank you once again for taking the time to share your thoughts. We look forward to welcoming you and your family back to WELLSTAY Namba in the future.Best Regards,WELLSTAY Namba

Response from Property: Dear Guest,Thank you for choosing to stay with us at WELLSTAY Namba and for taking the time to write such a detailed review. We are delighted to hear that you found our service to be exceptional and that our team was able to assist you promptly and courteously, even during late hours. Your kind words truly motivate us to maintain high service standards.Regarding the complimentary beverages available between 3 PM and 10 PM, we appreciate your understanding of the limited hours. We are glad to hear that our convenient location, being near Namba Station and with a Seven-Eleven nearby, added to the enjoyment of your stay. We acknowledge the distance to Dotonbori and hope its charm was worth the walk.We sincerely hope to welcome you again during your next visit to Osaka. Your feedback is invaluable, and we are grateful for your patronage.Best Regards,WELLSTAY Namba