Wellstay Namba

Wellstay Namba Reviews

Wellstay Namba

2 Chome-8-10 Motomachi, Naniwa Ward, Osaka City, Osaka Prefecture, 556-0016, JapanView Hotel Details
Wellstay Namba
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Wellstay Namba Guest Reviews

4/5
Very Good
64 review
Verified reviews
Location4.0
Amenities4.0
Service4.0
Cleanliness4.1
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All reviews(64)
Positive reviews(59)
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Awesome stay(20)
Great value for money(10)
Friendly owner(9)
Convenient location(9)
Awesome amenities(8)
Great location(6)
Easy to get around(5)
Negative reviews(5)
Ticomporn
Family Room with Bathtub
Stayed in Apr 2024
Family
3 review
4.2/5
Very Good
Posted on Jun 24, 2024
Great location! It is a self service hotel, which is quite common nowadays. The room is large and suitable when you’re traveling in a big group.
Response from Property: Dear Guest,Thank you very much for choosing to stay at WELLSTAY Namba. We are delighted to hear that you found our location convenient and appreciated the spaciousness of our rooms, especially for group travel. In today's hospitality industry, self-service hotels are indeed becoming more common, and we are pleased that this aspect met your expectations.Your feedback is invaluable to us as it helps us to continually improve our services and facilities. We strive to provide a comfortable and memorable stay for all our guests, and your positive experience encourages our team to maintain and enhance our standards.Once again, thank you for taking the time to share your thoughts. We look forward to welcoming you back in the near future.Best Regards,WELLSTAY Namba
ASNC
Quadruple Room with Two Double Loft Bed Non smoking
Stayed in Oct 2023
Family
7 review
4.2/5
Very Good
Posted on Nov 19, 2023
Room is functional with USB adapter available to charge phone. Self check in at front desk , need to write in (contact hotel function using trip.com) if checking in late to get a main door PIN code. Response is pretty fast from the hotel. Room PIN code is assigned after the checkin. No free Luggage storage in hotel however kid size lockers are provided 500 yen per use.
Response from Property: Dear Guest,This time at WELLSTAY Namba, we were honored to have you with us. We appreciate your flexibility in adapting to our self-check-in system and are glad to hear that our digital communication met your needs effectively. We understand the importance of convenient amenities and communication for our guests, especially when plans require late check-ins. We acknowledge your comment regarding the unavailability of free luggage storage; we strive to provide secure options for all guest needs, though we recognize this did not fully meet your expectations.Please rest assured that we are continuously looking for ways to enhance our guest experience, including the facilities and services we offer. We sincerely hope your stay was comfortable and that the room facilities, including the USB adapter, contributed to a pleasant stay.We are grateful for your feedback as it is essential in our ongoing effort to improve our services. Thank you for choosing to stay with us.Best Regards,WELLSTAY namba
Guest User
Deluxe Family Room
Stayed in Sep 2023
Family
5 review
4.0/5
Very Good
Posted on Oct 26, 2023
Had a good stay with my family. We walked 15mins from hotel to Namba main station thou. The hotel provides free coffee and tea in the lobby 👍. The check-in / out process is fast. Recommended for big group.
Response from Property: Thank you for sharing your experience! I'm glad to hear that you had a good stay with your family, even though it was a bit of a walk to Namba main station. The provision of free coffee and tea in the lobby, as well as the fast check-in/out process, are certainly great amenities to have. Recommending the hotel for big groups is also helpful information for other travelers. If you have any more details or tips to share, please feel free to do so. Your feedback is appreciated!
Nurul Akmar Redzuan
Quadruple Room with Two Double Loft Bed Non smoking
Stayed in Jan 2024
Family
1 review
5.0/5
Outstanding
Posted on Feb 25, 2024
keep up good works
Response from Property: Dear Guest,Thank you for choosing WELLSTAY Namba for your recent stay and taking the time to share your feedback with us. We are truly delighted to hear that you appreciate our efforts. Maintaining high standards and exceeding guest expectations are our top priorities, and receiving such positive feedback motivates us all the more to continue improving and delivering exceptional service.Please rest assured that we will share your encouraging words with the entire team, as it serves as a wonderful testament to their hard work and dedication. We understand the importance of our guest's experiences and continuously strive to provide nothing but the best.Thank you once again for your kind words. We look forward to welcoming you back in the near future for yet another memorable stay.Best Regards,WELLSTAY Namba
香港新力-王生
Deluxe Family Room
Stayed in Jun 2023
Family
6 review
2.5/5
Posted on Jul 26, 2023
Family room is too small for 4-5 person. Room is a little bit dirty, too many dust under sofa and bed.
Response from Property: Thank you for staying and choosing WELLSTAY NAMBA,I apologize for the inconvenience you experienced with our family room. We understand that it may have been too small for your group of 4-5 people. We also apologize for the cleanliness issue you encountered with dust under the sofa and bed. Please know that we take your feedback seriously, and we will address these concerns with our housekeeping team to ensure that our rooms are thoroughly cleaned and maintained. Your comfort and satisfaction are important to us, and we appreciate you bringing these issues to our attention.If you have any further feedback or if there is anything else we can do to improve your experience, please let us know. We value your patronage and hope to have the opportunity to better serve you in the future.Thank you for your understanding.Best regards, WELLSTAY Namba WELLSTAY GROUP MANAGEMENT
Traveler Maker
Quadruple Room with Two Double Loft Bed Non smoking
Stayed in Apr 2023
Family
16 review
5.0/5
Outstanding
Posted on Aug 13, 2023
Hotel is circulated with a few restaurant that is quite affordable price and convenient store like FAMILy mart and pharmacy store.
Response from Property: Thank you for your review.We're glad to hear that there are several affordable restaurants and convenient stores, such as Family Mart and a pharmacy store, in the vicinity of the hotel. Easy access to dining options and essential amenities can make your stay more convenient and enjoyable.If you have any more feedback or suggestions or if there's anything we can do to further enhance your experience in the future, please feel free to let us know. We look forward to serving you again on your next visit.Thank you for choosing our hotel.
Guest User
Family Room with Bathtub
Stayed in May 2024
Travel with friends
4 review
5.0/5
Outstanding
Posted on Aug 31, 2024
Very good
Response from Property: Dear Guest,Thank you very much for staying at WELLSTAY Namba this time. It is a great honor to receive a high evaluation of your stay. We would like to express our sincere gratitude for your comfort in our hotel.Our hotel always strives to provide the best hospitality for all guests to be satisfied. It is very encouraging for all of our staff to receive such words. Thank you again for choosing WELLSTAY Namba.We will continue to strive to improve our service that will make you even more satisfied. We look forward to your next stay. Please feel free to let me know if you have any requests or concerns.Thank you very much for your stay.Best Regards,WELLSTAY Namba
Guest User
Family Room with Bathtub
Stayed in Sep 2023
Family
3 review
5.0/5
Outstanding
Posted on Oct 16, 2023
Everything is good
Response from Property: I'm glad to hear that you had a good experience. If you have any specific feedback or if there's anything else you'd like to share about your stay, please feel free to do so. Your input is valuable, and it can help future travelers as well as the hotel itself. Thank you for taking the time to leave a positive review!
Tangmoe
Double Room with Loft Bed Non smoking
Stayed in Mar 2023
Family
1 review
5.0/5
Outstanding
Posted on Apr 23, 2023
Very good hotel near train
Response from Property: Dear Guest、Thank you for choosing to stay at our hotel and for taking the time to leave a review. We are glad to hear that you found our location convenient and that you found the room clean and comfortableYour feedback is important to us as it helps us identify areas for improvement. We appreciate your understanding and hope that, despite this inconvenience, you were able to enjoy your stay with us.Thank you once again for your review.
Guest User
Deluxe Family Room
Stayed in Jun 2023
Travel with friends
2 review
4.7/5
Amazing
Posted on Aug 6, 2023
Nice room
Response from Property: Dear Guest,Thank you for taking the time to share your positive feedback with us. We are thrilled to hear that you had a great experience during your stay at our hotel. It is always rewarding to know that our efforts to provide excellent service and comfortable accommodations are appreciated. We value your patronage and hope to welcome you back in the future for another wonderful stay. Best regards,WELLSTAY NAMBAWELLSTAY GROUP MANAGEMENT
Maria jellyne
Family Suite with Bathtub
Stayed in Sep 2022
Family
1 review
5.0/5
Outstanding
Posted on Oct 25, 2022
Excellent
Response from Property: Dear Mr./MS. Maria jellyne,Thank you for taking the time to share your positive feedback with us. We are thrilled to hear that you had a great experience during your stay at our hotel. It is always rewarding to know that our efforts to provide excellent service and comfortable accommodations are appreciated. We value your patronage and hope to welcome you back in the future for another wonderful stay. Best regards,WELLSTAY NAMBA WELLSTAY GROUP MANAGEMENT
xbill
Standard Twin Room With Bunk Bed
Stayed in Sep 2024
Solo travelers
4 review
4.8/5
Amazing
Posted on Nov 6, 2024
The hotel was chosen to be close to Namba Yasaka Shrine. It is located in the back street of the hotel. There are shared motorcycles at the door and nearby. It is very suitable for traveling alone. It is also very close to the hotel by taxi from the subway station. When I first entered the room, I thought it was a youth hostel. After the trance, I was pleasantly surprised. The room was large and cost-effective.
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6/9
Response from Property: Dear Guest,Thank you for choosing to stay with us at WELLSTAY Namba during your visit to Namba Yasaka Shrine. We genuinely appreciate your feedback. We understand that your initial impression of our hotel room was unexpected, and for that, we sincerely apologize for any confusion.We are pleased to hear that your experience turned into a pleasant surprise and that you found the room spacious and of great value. Our convenient location, just steps away from shared electric bikes and close to the subway, is something we are proud of, and we are delighted it suited your solo travel needs well.Please know that your kind words encourage us to continue providing excellent service and value to all our guests. We hope that your experience with us was positive beyond your initial hesitation and that you enjoyed exploring the vibrant surroundings of our hotel.We look forward to welcoming you again on your next visit to Osaka. Thank you once more for taking the time to share your thoughts with us.Best Regards,WELLSTAY Namba
WONG JACKO
Quadruple Room
Stayed in Jul 2024
Family
31 review
4.0/5
Very Good
Posted on Aug 9, 2024
The price of the four-person room is OK. Overall, it's OK. It's suitable for a family. It's a 10-minute walk to Namba Station. There are many restaurants nearby. I stayed there for 5 nights and was quite satisfied.
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you very much for choosing WELLSTAY Namba for your recent stay. We are sincerely grateful for sharing your feedback with us. We are delighted to know that you found our room rates acceptable and overall experience satisfactory during your five-night stay.We are pleased to hear that our location, being just a 10-minute walk from Namba Station and surrounded by numerous dining options, suited your family's needs well. It is our mission to provide comfortable accommodations and convenient services to all our guests, and your comments affirm that we are on the right path.We are continuously striving to enhance our guest experiences, and your valuable insights help us in our efforts. Should you have any further suggestions or require assistance in the future, please do not hesitate to contact us.Thank you once again for taking the time to share your thoughts. We look forward to welcoming you and your family back to WELLSTAY Namba in the future.Best Regards,WELLSTAY Namba
하성미
Quadruple Room
Stayed in Jun 2024
Family
2 review
4.0/5
Very Good
Posted on Jul 23, 2024
It was nice for a family of 4 to stay together. I was worried that the bathroom would be shared because it felt like a hotel, but there was a bathroom and it was good value for money. The location is a bit of a walk from Namba, but it was worth walking, but it was difficult to walk this distance in the middle of summer. It's great because you can freely drink coffee and iced drinks. Because the pillow was hard, I actually had a good night’s sleep. It wasn't the comfort of a five-star hotel, but it was okay.
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Response from Property: Dear Guest,Thank you very much for choosing WELLSTAY Namba for your recent family stay. We sincerely appreciate your feedback and are pleased to hear that you found our hotel to be a suitable accommodation for your family. We are glad that the private bathroom facilities met your expectations and that you found our amenities, such as the free coffee and iced beverages, beneficial. We also appreciate your understanding regarding our location and the seasonal walking distances.We regret that the summer heat posed a challenge during your walks, and we are grateful for your mention that the firm pillows contributed to your restful sleep. While we understand that our amenities may not match the standards of a five-star hotel, we strive to offer a comfortable and convenient stay for all our guests.Once again, thank you for your valuable feedback and we hope to welcome you and your family back to WELLSTAY Namba in the near future.Best Regards,WELLSTAY Namba
bongjeong
Family Room with Bathtub
Stayed in Oct 2024
Family
7 review
4.2/5
Very Good
Posted on Nov 13, 2024
**Location and Surroundings** Located in the heart of Osaka, Wellstay Namba Hotel is about a 15-minute walk (1.2 km) from Dotonbori, making it an ideal location for tourists. It is within walking distance, and is the perfect location for exploring Osaka's main tourist attractions. In particular, its proximity to Dotonbori is a great advantage for travelers who want to enjoy Osaka's night view and delicious food until late at night. **Rooms and Amenities** The hotel maintains a very comfortable and clean environment overall. It provides a free coffee service for guests, so you can enjoy a short break during your trip. It also operates a luggage storage service for the time difference that may occur between check-in and check-out times, which is a great advantage, allowing you to plan your travel schedule more flexibly. **Service Features and Limitations** However, there are some shortcomings. The fact that the room cleaning service is not provided daily for guests staying for multiple nights may be inconvenient for long-term guests. Another thing to consider is that towels must be changed by self-service. Also, there may be occasional noise from reckless drivers at night, so sensitive guests should take note of this. **Overall Review** Wellstay Namba Hotel is a great place to stay for tourists planning a trip to Osaka due to its location and comfortable facilities. In particular, it is recommended for travelers who value cost-effectiveness, as the quality of service provided is excellent for its reasonable price. There are some shortcomings, such as the cleaning service and noise at night, but overall, it is a satisfactory place to stay as a base for a trip to Osaka. In particular, it is an ideal choice for travelers who want to fully enjoy the taste and style of Osaka, as it is easily accessible from Dotonbori.
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for choosing WELLSTAY Namba and sharing your thoughtful review. We greatly appreciate your kind words about our convenient location near popular Osaka attractions such as Dotonbori, and we are delighted to know that you found our hotel and facilities comfortable.We sincerely apologize for any inconvenience caused by our housekeeping and towel exchange policies. We understand that this may not be ideal for long-term stays, and we will take your feedback into consideration for future improvements. Additionally, we regret any disturbance caused by noise, and we are exploring options to enhance your peace during your stay.Thank you again for your feedback. We strive to offer great value and satisfaction to all our guests, and your comments will help us improve. We hope to welcome you again and provide an even better experience.