"The hotel is nice and has parking available for 500kc. The breakfast is good, but there's no gym. It's in the city center and close to a supermarket."

"It's quiet and calm and very nice. The atmosphere is great! Very satisfied"

"I stayed in a Junior Suite. The room itself was modern, spacious, and very well equipped, and it felt genuinely premium. I specifically chose this room because of the large bathtub. Unfortunately, the bathtub could not be used at all during the stay because the drain plug did not work. Despite several attempts by staff, the issue was never resolved. The staff openly admitted they were already aware of this defect, which is particularly disappointing when the bathtub is a key feature of this room category. The wellness area was available only in a limited mode. The staff there were friendly but clearly disorganized. What left a very poor impression was being given a dirty towel in the wellness area — something that should simply never happen in a hotel of this level. The lobby bar — if it exists at all — was not available during the stay. The same applied to several other services, always with the explanation “maybe another day.” This creates a strange paradox: you book a hotel, but without services. And this happened during holidays, when most of the city was closed and there was literally nowhere to eat or drink outside the hotel. In such situations, a hotel should compensate for the lack of options in the city — not mirror it. Room service was available only from the third day of the stay. While the food quality itself was good, the absence of room service during the first two days, combined with a closed restaurant and no lobby bar, is a serious failure — especially during a holiday period. Housekeeping was one of the biggest issues. The bedsheet was already dirty upon arrival and was not changed at any point during the entire stay, even though the room was “cleaned” later. From a hygiene perspective, this is unacceptable and hard to comprehend in a hotel positioning itself at a higher standard. Breakfast was modest, with a very limited selection and not particularly fresh pastries. The worst part, however, was the organization: staff were moving metal carts between tables while guests were eating, collecting dishes and creating significant noise. As an almost surreal moment, staff members were also seen taking food for themselves and removing plates from the breakfast area. The biggest disappointment overall was communication — from the initial reservation process to the check-in experience. It felt chaotic, inconsistent, and at times as if the guest was an inconvenience. Ironically, the check-out staff were very friendly, but by then the overall impression was already damaged. Summary: a beautiful, new hotel with excellent rooms, but services, organization, and basic hygiene standards do not currently match the price or expectations. Especially when the city is effectively closed, a hotel should step in and provide services — unfortunately, that did not happen here. A real shame, because the potential is clearly there."

"I really liked the cleanliness of the hotel, the comfortable room, and the friendly and helpful staff. The atmosphere was pleasant, the location was convenient, and the overall stay was calm and enjoyable. Breakfast was good and well organized, which made the stay even more comfortable."

"Overall it's alright, the room is quite large."

"The location of this hotel is really good. It is close to many attractions. There is a Chinese restaurant nearby. The food is not bad. It is not far away. Recently, because it is almost Christmas, some markets have opened and it is very lively. The front desk of the hotel is very welcoming."

"A unique hotel, one of the more expensive hotels in the state. Good breakfast~ The gym is awesome, professional! Westerners' fitness habits are really deeply rooted. Except we didn't see any Chinese people❤️"

"Very good location, great service. The front desk staff and the email communication are fantastic."

"A very beautiful building with a fantastic spa on the top floor in a good location (right at the beginning of the city center). The rooms are spacious and somewhat sober, but offer everything you need for a pleasant stay."