A Balance Hotel (Ningbo Eastern New Town Convention Center) Reviews

Response from Property: Distinguished guests: Hello! Thank you for choosing to stay at Boning Hotel and sharing such detailed experience feedback. Your recognition of room cleanliness and description of convenient transportation make us full of motivation. In view of the richness of breakfast you mentioned, we have begun to adjust with the restaurant to increase the diversity and richness of dishes. I am sorry that this stay failed to meet your expectations. We sincerely hope to have the opportunity to serve you again and show you our improved brand-new look. If you have any further comments or suggestions, please feel free to contact us. Thank you again for your feedback and wish you a happy life!

Response from Property: Dear guest,Thank you for choosing to stay at our hotel and taking the time to share your feedback. We apologize for the unpleasant experience you had during your stay, and your feedback is very important to us in improving our services. The hotel is surrounded by a comprehensive commercial square about 600 to 700 meters, which offers a combination of food, drink and entertainment. There are already many supper options in Tianlun Times Square about 1.5 kilometers away. In the future, we will further optimize the guidance and provide more thoughtful transportation and dining advice to guests in need. With regard to front desk services, we have communicated with the team and will strengthen staff training to improve the quality of service. At the same time, thank you for your recognition of your colleagues in the breakfast area, and we will convey your encouragement to the team to continue to provide excellent service. The cleanliness of the room is a part that we pay great attention to. We will also thoroughly check and clean the cleaning process, especially strengthening the deep cleaning of details such as the air conditioning outlet and corners. With regard to mosquitoes and ceiling noise, the engineering department has carried out a comprehensive inspection of the rooms, added mosquito-proof equipment and repaired the ventilation structure to ensure the comfort of future occupants. It is regrettable that you were unable to complete your original check-in plan, and we respect your decision and have handled your check-out properly. If you have the opportunity to revisit Ningbo in the future, we hope you can contact us, and we will arrange more suitable services for you to make up for this disappointment.

Response from Property: 在從不回頭年月裏相遇，相知，相伴，大概是最能讓人感歎三生有幸的事情了，不枉紅塵不枉光陰，在走向未知路途的一步步裏走的坦坦盪盪，我們用心去塑造服務，您衹需慢慢去感受。

Response from Property: 謝謝您的喜歡！生命之所以美麗，是因為有知己，有朋友的支持與認可。小寧會繼續努力的。總有不期而遇到的温暖！温馨，乾淨，舒適。小寧是您出行旅遊居住的最佳選擇哦！

Response from Property: Dear guest, Hello! Thank you very much for choosing to stay with us and for your valuable feedback on our service. We sincerely apologize for not providing you with a comfortable stay. We take your feedback very seriously and will immediately implement the following measures to improve: 1. **Facility Maintenance and Updates**: Due to their age, some hotel facilities may not meet your expectations. We plan to gradually renovate older areas and strengthen routine maintenance inspections (such as cleaning cabinets and air conditioning vents) to ensure that equipment is in good condition. 2. **Enhanced Hygiene Management**: We have conducted a comprehensive review of our guest room cleaning procedures and will focus on strengthening corner dust removal and detailed disinfection. We will also increase the number of supervisors in the quality inspection process to prevent such omissions. 3. **Addressing the Smoke Odor Issue**: Regarding the smoke odor issue you mentioned, we will thoroughly inspect the ventilation system and adjacent rooms, strictly enforce the no-smoking policy in guest rooms, and improve emergency response plans (such as prioritizing ventilation instead of simply spraying air fresheners) to avoid affecting the guest experience. Your feedback is our driving force for improvement. If you are willing to trust us again, please contact us and we will arrange a complimentary room upgrade and personalized stay care. We look forward to serving you better! I wish you a happy life and a smooth life.

Response from Property: ❤The room has been upgraded and renovated in 2023❤❤Late check-out service❤Thank you for your like! Life is beautiful because of the support and recognition of confidants and friends. Xiaoning will continue to work hard. There is always unexpected warmth! Warm, clean and comfortable. Xiaoning is the best choice for your travel and residence!

Response from Property: ❤Free parking❤Because of choice, we meet here; because of trust, the distance between us is shortened; because of Xiaoning's enthusiasm, you are left with memories and warmth of your journey here. It is because of these memories that our fate can continue to spread here. Looking forward to meeting you next time!

Response from Property: ❤Butler service❤Hello! Thank you very much for your favor and love for our hotel! The pace of progress will never stop. For your trust, we will be more persistent. Boning Hotel will always stand in this city, waiting for your coming! See you there! Wish you always smile^_^!

Response from Property: ❤Check-out gift❤Hello! Thank you very much for your favor and love for our hotel! The pace of progress will never stop. For your trust, we will be more persistent. Boning Hotel will always stand in this city, waiting for your coming! See you there! Wish you always smile^_^!

Response from Property: ❤The room has been upgraded and renovated in 2023❤If you like it, let's become close friends. Xiao Ning felt a little shy when she heard your compliments, and she made up her mind to try her best. I hope you will praise me when you come back. I will be waiting for you when you come back. I warmly welcome you every time you stay at Xiao Ning.

Response from Property: ❤Goodnight milk❤Dear guests: Hello! Thank you for choosing Xiaoning. It is a great honor to serve you. Over the years, we have been adhering to the spirit of "customer satisfaction as the center" to create a "home away from home" for every customer. Thank you for your recognition of Xiaoning's service and look forward to your stay again.

Response from Property: ❤Late check-out service❤Sometimes waiting for a close person can be as long as a lifetime, but what's wrong with going a little slower? Slow down, so that every expectant look can be transformed into a bright smile at the end; slow down, so that every comment with more encouragement and tolerance can be regarded as the most powerful belief in Xiao Ning's heart (constantly spurring herself to constantly improve the work procedures and strive to provide higher quality services).

Response from Property: ❤延遲退房服務❤您好！讀完您細緻又温暖的反饋，我們心頭一甜，彷彿看到您從入住到離店每一刻的舒心笑容～🌿 感謝您對服務態度、幽靜環境、早餐口味及智能送餐的認可！您提及的“爆米花+牛奶”深夜小食和伴手禮，正是我們堅持的“把客人當朋友”的待客之道——願這些微小驚喜能成為您旅途中的暖心記憶。誠邀您下次歸來，感受更多隱祕於細節的浪漫。祝您生活如伴手禮般裝滿驚喜，常懷歡愉！

Response from Property: ❤Renovated in 2023❤ We apologize for your unpleasant stay and sincerely thank you for taking the time to provide detailed feedback about your stay. We deeply understand your frustration and sincerely apologize. Regarding the key card issue, we have communicated with our technical team and will thoroughly inspect and repair the door lock system to ensure this issue does not recur. Regarding the room cleanliness issue, we have dealt with the relevant staff seriously and have strengthened supervision of the cleaning process to ensure that every guest enjoys a clean and comfortable stay. Regarding the noise issue, we have communicated with the relevant department and will strengthen soundproofing measures and remind other guests to be mindful of their behavior at night to minimize any impact on you. You can refer to our recent reviews, which have no similar issues. We value your feedback and will use this as an opportunity to comprehensively improve our service quality. We sincerely hope to have the opportunity to serve you again and show you our improved new look. If you have any further comments or suggestions, please feel free to contact us. Thank you again for your feedback and wish you a pleasant stay!